Pionrj Posted September 30, 2020 Share Posted September 30, 2020 Ok. Hexapro bugged again. It startes the game but didn't let me in the table. CS answered "we know it's bugged and we are working on it". I asked for the refund and the answer wad "I can't promise you anything". Great job. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted September 30, 2020 Author Share Posted September 30, 2020 @Fec, yes, that's a known one and on the list :) You can't request hand history. For HexaPro you can get a document with buyin, multiplier and win (every game played on its own row). @Pionrj, I think CS have to say this :) They are not the ones to decide on the compensation, so they can't say if you'll get refunded. They can forward it to Andy (or right now me), and then we decide. I understand it isn't necessarily very reassuring, but if you trust us with your money by depositing, you should also trust that we can handle such a case :) Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Pionrj Posted September 30, 2020 Share Posted September 30, 2020 I don't feel that it has anything to do with trust. I took screenshots and he told me it's a known bug. Doesn't that basically mean it's auto refund? And I don't want any bonus points. I bought myself in the game with money, so refund it in money. Thanks. Link to comment Share on other sites More sharing options...
Pionrj Posted September 30, 2020 Share Posted September 30, 2020 Problem in my connection? Are you serious? The game started with that J9 hand the previous is from the previous Hexapro. I saw that the money left but nothing happened. So I went to see the history and took that screenshot. Then I went to the Hexapro page trying to find a way to get in the game. I had lost only a little by then. So, no refund? This is a joke. Link to comment Share on other sites More sharing options...
ubbster Posted September 30, 2020 Share Posted September 30, 2020 What does the different symbols in the tournament lobby stand for? S = Standard?Q = qualify?T = Turbo? Would be nice if when hoover over it would show what it means😃 Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted September 30, 2020 Author Share Posted September 30, 2020 @Pionrj, and you're entitled to feel that way, but regardless of that, I do believe CS should forward these cases. They generally aren't qualified to establish the root cause, and we prefer to know about all technical issue in the poker team, by having it forwarded to us. Yes, it does add a few hours to the resolution time, but we also ensure every case is handled properly. This is not a common issue. If it was something that happened 20 times a day, it'd be very different, and we'd likely skip the step of having it forwarded to us for investigation. I have refunded your buyin. Also happy to share that we managed to reproduce the issue on our end, so we're one big step closer to fixing this one. Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted September 30, 2020 Author Share Posted September 30, 2020 @Pionrj, sorry about the initial reply, which was literally visible for 15 seconds, before I realized the mistake :) - I was looking at the wrong case Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
successlaw Posted September 30, 2020 Share Posted September 30, 2020 Hi @ubbster You can expand there Link to comment Share on other sites More sharing options...
ubbster Posted September 30, 2020 Share Posted September 30, 2020 Aha thank you so much:inlove: Link to comment Share on other sites More sharing options...
Pionrj Posted September 30, 2020 Share Posted September 30, 2020 NP. Thanks for handling this fast and rightfully. Link to comment Share on other sites More sharing options...
monkeyheaven Posted October 1, 2020 Share Posted October 1, 2020 New release looks great, not a mobile player but it looks really nice on there. Thanks for improving the sng registration, being able to reg 4 games instantly saves a bit of time and hopefully encourages players to multi-table a bit more. I do find the way in which the lobby displays number of players sat waiting at the table a little misleading; if I am waiting at 4 tables it replicates the number of players sat at first table in the queue on each subsequent table so gives a false impression of how many players are waiting on the later tables. Can see pros/cons to letting players see this info though.SNG promo looks amazing, looking forward to it. 1 Link to comment Share on other sites More sharing options...
P0kerM0nk Posted October 1, 2020 Share Posted October 1, 2020 Something wrong in the footer of the client, clicking through the icons gives an error depending on sequence.Slots tab giving an error and closing the client sometimes when I click on it. Had this error once:Whitelabel Error PageThis application has no configured error view, so you are seeing this as a fallback.Thu Oct 01 18:33:43 CEST 2020[028916a4-113184681] There was an unexpected error (type=Gateway Timeout, status=504).Response took longer than timeout: PT15SClicking slots and then profile gives what you see in the screenshot.Clicking any of the first 3 and then settings icon brings me to the cash game page (or the page last used hexa - cash - sng - tourneys) as settings icon does not get activated.When settings is activated and you click present/promotion tab or slot tab it is same issue as above.Maybe known but there you go :Smile: 2 Link to comment Share on other sites More sharing options...
successlaw Posted October 1, 2020 Share Posted October 1, 2020 @Stubbe-Unibet Did i miss something about micro stakes sng about rakeback?I see that there are no missions anymore and also no point are given like on mtts sistemIs it a bug or just new updates that i've missedThanks Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted October 1, 2020 Author Share Posted October 1, 2020 @successlaw, points are given the same way as for MTT's, but we have indeed removed challenges for SNG's. Partly done due to the promo running this month 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted October 1, 2020 Author Share Posted October 1, 2020 @P0kerM0nk haven't seen that one myself, but I'll try to reproduce it tomorrow :) 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
MadAdo Posted October 2, 2020 Share Posted October 2, 2020 @Stubbe-Unibet have one for 'you' ...-> IF during load proces switch into 'another' tab, I can easily obtain following message:Chrome Version 85.0.4183.121 (Official Build) (64-bit) Link to comment Share on other sites More sharing options...
Iceman Posted October 2, 2020 Share Posted October 2, 2020 I've had this problem a couple of times now. Nothing happens when I click add-on button. When I make rebuy first, then add-on works. Luckily these have been small satellites, but this would really suck at bigger tournaments Link to comment Share on other sites More sharing options...
P0kerM0nk Posted October 2, 2020 Share Posted October 2, 2020 Other thing I don't like is when you want to make a new alias you click the pencil icon of one of the existing ones and it takes you to the avatar page but it doesn't really show which avatar you are changing as the only one you see is the one you have active in the footer. Might be confusing. 2 Link to comment Share on other sites More sharing options...
Rushbie Posted October 2, 2020 Share Posted October 2, 2020 Yeah, it changes the one which pen-icon you click, but confusing indeed 👍 1 Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted October 3, 2020 Author Share Posted October 3, 2020 @Iceman wrote:I've had this problem a couple of times now. Nothing happens when I click add-on button. When I make rebuy first, then add-on works. Luckily these have been small satellites, but this would really suck at bigger tournaments@Iceman please take note of the tournament ID's where this happens. Need a few more for server logs investigation Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Bestie Posted October 3, 2020 Share Posted October 3, 2020 Poker App keeps crashing from The new update during games - happening alot with friends aswell. For me its happening on iphone / Ipad. IOS is up to date on both devices. 1 Link to comment Share on other sites More sharing options...
radge1 Posted October 3, 2020 Share Posted October 3, 2020 Can't open the client at all on my Mac PC although fine on android phone :scared: Link to comment Share on other sites More sharing options...
radge1 Posted October 3, 2020 Share Posted October 3, 2020 Deleted and re-downloaded...I can open it now 😃 1 Link to comment Share on other sites More sharing options...
radge1 Posted October 4, 2020 Share Posted October 4, 2020 Client still kicking me out regularly (Mac PC), even when single tabling and doing nothing else :wow: Link to comment Share on other sites More sharing options...
OliD Posted October 4, 2020 Share Posted October 4, 2020 I agree, this is still happening on mobile client, more than a week after notifying mods. Lobby's don't load full info and I continue to be booted out of client on most tourneys now, not just infinity rebuys. I don't mean to sound angry or anything but I don't have a PC, only iPad and this software is seemingly unplayable which is a shame as I play regularly with Unibet and lately have had terrible form due at least in part to faulty software, a factor already admitted by staff. This has cost me time, money and stress, feeling like I'm villified for playing on mobile.Some bonus points with which to purchase some compensatory tickets would go a long way! Link to comment Share on other sites More sharing options...
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