Stubbe-Unibet Posted September 24, 2020 Author Share Posted September 24, 2020 @Check_Norris maybe ;) We don't actually know if it's an issue on our end or not. It's just the communication between us and then BE regulator that's failing. @Emerald, update the app. We fixed the issue this evening :) 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted September 24, 2020 Author Share Posted September 24, 2020 @laifstaile wrote:i won tix into E39....got auto regged....soft thinks i am not registered....even though i am on player listYes, first time I ever see this. I didn't even know the software supported it :D Will need to see how Leo set it up and how it's different to the regular sats Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted September 24, 2020 Author Share Posted September 24, 2020 @OliD wrote:Mine also keeps crashing, noticeably when I view lobby from an ongoing game, boots me out of client after 5 seconds. Had to log in again 6 times in past hour, mid game, very annoying!playing on iPad on updated OS. slots are also failing to load, all of them.@OliD , @tom_green if it crashes when you're viewing a lobby, it would be extremely useful with some screenshots or at least info about what specific lobby it was. We have one known issue related to the infinity character, but maybe there's something else as well Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Mijnlamp0310 Posted September 24, 2020 Share Posted September 24, 2020 This is now the second day in 3 days that my account is having issues... Player Disabled while I have everything in order. Getting pretty annoyed by this at this point... Link to comment Share on other sites More sharing options...
Pickleman Posted September 24, 2020 Share Posted September 24, 2020 Yes this happened to me too while registered in a couple of UOSs. Happened multiple times over a few hours while plalying on the iPad version. Also didn't have a rebuy button (when I was below starting stack) in the rebuy nano). Trying the desktop version now. Link to comment Share on other sites More sharing options...
Pickleman Posted September 24, 2020 Share Posted September 24, 2020 to be clear - it was the lobbies of the UOS E40 and E37 Link to comment Share on other sites More sharing options...
P0kerM0nk Posted September 24, 2020 Share Posted September 24, 2020 Hard to follow what issues been mentioned and which haven't but here is another one:Mobile phone version (Iphone 8) Filter for the tournaments works fine in landscape mode but when you tilt it into portrait mode it ignores the filters I've set, when going back to landscape it's using the filters as set again. Bit strange, also limited filter options in portrait mode is pretty useless. 2 Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted September 24, 2020 Author Share Posted September 24, 2020 @Mijnlamp0310 wrote:This is now the second day in 3 days that my account is having issues... Player Disabled while I have everything in order. Getting pretty annoyed by this at this point...@Mijnlamp0310 I'm sorry there's an issue with accounts in your country! - has "only" been yesterday and today though. There's a temporary solution in place now, and they'll continue working on it tomorrow. Would like to stress the issue has nothing to do with the new poker software :) Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted September 24, 2020 Author Share Posted September 24, 2020 @Pickleman wrote:to be clear - it was the lobbies of the UOS E40 and E37@Pickleman thanks, that's really useful! Considering E40 got infinite rebuys, I believe that's what caused all your crashes. Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted September 24, 2020 Author Share Posted September 24, 2020 @P0kerM0nk we are planning to improve the portrait filter situation, but not a top priority right now :) 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Anadrijav_-2020 Posted September 25, 2020 Share Posted September 25, 2020 A great job of programmers and designers. Congratulations.I just leave you several details: 1- To be able to order the names of the players when the games begin, to be able to search for opponents more easily. 2- To be able to paste the passwords of the tournaments, before I left you now not. 3- Now I can't find the link to the machine shots to get a ticket, it came out in the shape of a heart in a circle.Regards, Atte. Rodolfo Link to comment Share on other sites More sharing options...
SCOBY Posted September 25, 2020 Share Posted September 25, 2020 @Stubbe-Unibet after finishing the hand the books remained displayed I criticize what I don't like"!!! Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted September 25, 2020 Author Share Posted September 25, 2020 @SCOBY, any idea what might have caused this? Did you have a small disconnect? Did you close the app to do something else between hands? Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
SCOBY Posted September 25, 2020 Share Posted September 25, 2020 @Stubbe-Unibet ,diar when it was my turn to pay I saw that the hand before was still therebut most certainly I was not disconnected. I criticize what I don't like"!!! Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted September 25, 2020 Author Share Posted September 25, 2020 @SCOBY, thanks for the info. Did you do anything at all (like some page in lobby, open settings etc.) which you wouldn't regularly do during a hand? Just trying to understand if there's anything we can do to try and reproduce the issue on our end - only knowing that it happened, that doesn't help so much.Did you rotate the screen by any chance? Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Purps Posted September 25, 2020 Share Posted September 25, 2020 @Stubbe-Unibet Apologies if this has already been brought up, but would it be possible to make the tournament ticket view work on such manner that by clicking on the tournament it would launch that specific tournaments lobby on a pop-up window ( the same than we can launch from the regular tournament view )?Now we aren't able to see the number of entries and all the other important details other than the name and guarantee without heading back to the main lobby and then finding the tournament from the main schedule. :Wonder: 3 Link to comment Share on other sites More sharing options...
radge1 Posted September 25, 2020 Share Posted September 25, 2020 I don't see anyone else mentioning this, so may be a Mac specific thing...since the new client I can't see avatars and I am getting random crashes, always able to quickly reconnect though. Link to comment Share on other sites More sharing options...
Anadrijav_-2020 Posted September 25, 2020 Share Posted September 25, 2020 I forgot two more things.1- The box on the tables that says DO NOT GO TO ANY BET, the little circle that turns green appears above the letters. 2- In the tables put option to be able to show the cards at the end of the complete hand.Regards, Atte. Rodolfo Link to comment Share on other sites More sharing options...
Merenitsu Posted September 25, 2020 Share Posted September 25, 2020 @Stubbe-Unibet Do you have to enter the password for each tournament manually?difficulties arise with this when you play 😃 Link to comment Share on other sites More sharing options...
jontyl Posted September 25, 2020 Share Posted September 25, 2020 What happened here: Link to comment Share on other sites More sharing options...
Merenitsu Posted September 25, 2020 Share Posted September 25, 2020 @Merenitsu wrote: @Stubbe-Unibet Do you have to enter the password for each tournament manually?difficulties arise with this when you play 😃the cursor disappears. To register, you need to re-enter the client Link to comment Share on other sites More sharing options...
Xomiak Posted September 25, 2020 Share Posted September 25, 2020 Tournament id 20728427 5euro 1k gtd E47 UOS re-enter low. in medium stage of tournament suddenly every hand my stack started to decrease by 5+bb (all hands I was folding) how is that possible ? after around 10 folded hands my stack meltdown to 0bb Please check that, thanks 2 Link to comment Share on other sites More sharing options...
comanimal Posted September 25, 2020 Share Posted September 25, 2020 @Xomiak It's an ante tournament. That is to say the small bind/big blind stay the same for the whole tourny (10/20) and it's the ante that rises every 6 minutes. It may even chop away your whole stack in 10 hands if the ante is big enough and your stack is small enough. 3 Link to comment Share on other sites More sharing options...
Easy1 Posted September 25, 2020 Share Posted September 25, 2020 @Stubbe-Unibet Hi Currently unable to play useing the new client. Windows 10 desktop. Have tried re installing and have turned off anti virus. It normally crashes as soon as a hand is dealt or even when I open a table. Has also crashed with just the lobby opened. I tried it at offpeak time just to check if it made a difference and I was then able to at least view 4 tables. Can play through the web browswer with no issues but would rather not 3-4 table using that. From Ireland if that makes a difference. Have tried to play tonight and also on Tuesday and was attempting to play mtts. Asked live support and was told to ask in this thread. Thanks Link to comment Share on other sites More sharing options...
Xomiak Posted September 25, 2020 Share Posted September 25, 2020 been playing many tourneys at same time and haven't noticed that, many thank for explanation 👍 1 Link to comment Share on other sites More sharing options...
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