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Rank 10
Rank 10
Appreciate the dedicated reply and obviously locking it down in the first instance would have given you the time and tools to deal with further issues and preventable measures in place to continue the running of the site days after(which is my point). At the end of the day I felt a need to share my thoughts, I will continue waiting patiently for the 2nd round of refunds.
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Rank 8
Rank 8

Should be this one 

279752817 and 279752470

Thank You one more time! 

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Rank 10
Rank 10

@Stubbe-Unibet your are refunding people in this threat, but you let others who are waiting like me from thursday 15 of April in the dark. I need my refund of the 3500 black hole. This is no 48 hours anymore...

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Rank 9
Rank 9

I had an 1 euro sng ticket which was about to expire and I was unable to use it as I kept getting the technical issues #4 error. Will I be able to get this recredited?

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Rank 8
Rank 8
hi there,
was in the following MTTs when it happend:

1€ falling star bounty (18157512)
2€ sputnik plo (18156067)
2€ singularity (18158095)

took the numbers from the mtts window screenshot, hope thats their id and not the hands.
thx

alias Kickpuncher5
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Rank 6
Rank 6

I was disconnected from 25€ SNG. I don't know how to check tournament ID, but I took picture when "Disconnected detected" appears, and that hand ID was 1201934463. I guess you can figure out torunament ID from that?

I also was disconnected from 10€ tournament(not SNG) yesterday, but sadly I didn't take picture about that so I have no idea of ID Sad

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Rank 9
Rank 9

Dear @Stubbe-Unibet ,

Could it be you have missed my request earlier in this thread?

It was not part of the 15th issue. Details:

17/04/2020  - tournament ID: 18142395 

Unable to play because of these issues. No refund or more received yet.

Can you check this please?

 

Thank you!

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Rank 10
Rank 10

thanks @Stubbe-Unibet for your response I was refunded my hexapro buy ins, but since had another 6 out of the 9 of my £1 hexapro games refunded, failed. Can you look at that please. I won't be playing again now for a while thought it'd be better now

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Unibet Poker Expert
Unibet Poker Expert
@Boma1975, the bulk refund for the 15th hasn't been done yet, I'll post here and in the status thread once done.

@Teo, done.
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Unibet Poker Expert
Unibet Poker Expert
@Pajt10, and I appreciate the feedback, I just disagree with some of it, for the reasons mentioned. Yes, shutting down the site could have made the refunds a bit faster, but waiving the white flag and letting the attackers win, with the only benefit being that we can do refunds a day faster (or maybe a day and a half), that's an extremely bad trade-off Smile It wouldn't have helped with the mitigation measures, and again: we didn't know if it would continue (sometimes it doesn't), and taking the entire site down for days, that's not exactly going to make attacks less likely, quite the contrary.
It's easier to be wise after the event Wink
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