Need refund for 10e sng and 4e sng from 2 different issues. Hope these are are the right id-s but no way to be 100% sure.
I just got disconnected in 4 Hexapro 5 euro sit'ngos, I took printscreens of them.
Will i be refunded?
Done. Regarding your cashgame question. Please share the hand ID and we'll have a look
Hello i was disconected on that 4 sng hexapro thanks
got my refund for my sng played today... but i also played 6 4e sng yesterday were i got diconected on and of... maneged to play them to the end but impossible to say what kind of inpact that did on my games.... would be nice to get some kind of refund for them
i've now had (and continue to) a total of 9 £1 hexapros fail on me
@Stubbe-Unibet are you or infact anyone dealing with customer issues? It shows you're offline and there's been no problems on this thread resolved for last few hours. Are you actually the only person dealing with issues? When will you continue to if so?
Not sure exactly what you mean with "dealing with customer issues", but the poker provider has got two guys from their poker team as well as developers working on it + the ISP (who's really the one handling the mitigation) have got a team working on it. In terms of actually dealing with contacts, we've got the CS team. I'm online from around 8:30am till 1:30am these days, but need a break once in a while.
I was constantly disconnected. I kindly ask for a refund .
Here are Hexa ID - sg72cf58 and sg72cf57
@Mr-Gr33n can you help me with the actual tournament ID from the hand history (a hand ID from the Hexa is fine as well). Makes it a lot easier for me. Thanks and sorry!
Hi @Stubbe-Unibet sorry but there are so many threads I have no clue where to put what. For MTT's on the 15th are we still waiting for refunds or do you need the ID if I haven't been refunded yet? Also how have the servers been today are we ok to play tonight?