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Unibet Poker Expert
Unibet Poker Expert

@Sportbetking wrote:

Hi,

This message will be very late compared to the server problems, but I still haven't received the compensation.
I messaged the support team via e-mail a couple of times, but they referred me to this forum.

The coronavirus coupled with the the discontinuation of the rakeback in Belgium made sure that I had other priorities first.
Still, the server error which led to financial losses were as real as any.

This is what I've sent to the support:


'(I received 200eu for the disconnect at 9.45 PM at 15/04,


(that some night however, I started a 200 hu sng and a 100eu hexapro at 2:45 AM. I had the same issues as a couple hours before. I contacted support and they reassured me that the same issue was going on, covered by the refund policy.)

16/04/2020 2:42:46

279100764

Poker - Toernooi Buy-in

- 100,00

 

16/04/2020 2:42:35

279100729

Poker - Toernooi Buy-in

- 200,00

 

 

This request is finding you late, but is still a product of the technical issues of that night.

Kind regards.


Refund has been processed @Sportbetking 

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Rank 5
Rank 5

Hi @Andy-Unibet ,

I was playing 5 Hexapro games, a mix of 10 and 25 euro games on July 26th. I was disconnected and kicked off the desktop client. I tried multiple times to log back in from my phone but the login screen kept resetting after I entered my credentials. I was only able to get back into the games after a couple of minutes but lost many chips in the process. In all games, I had at least 490 chips (close to starting stack) at the time of disconnection and in one of my games I was heads up with a 3:2 chip lead. The following corresponds to the disconnected hand of each game:

1) 1282326063 - 10 Euro Stake

2) 1282326071 - 25 Euro Stake

3) 1282326156 - 10 Euro Stake

4) 1282326218 - 25 Euro Stake

5) 1282326277 - 25 Euro Stake

As I was unable to log back in due to your client resetting, please refund me for these games. It has costed me 95 Euros in Buy-ins and a total combined prize pool of 302.5 Euros. 

 

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Unibet Poker Expert
Unibet Poker Expert

@RZ_Sharp wrote:

Hi @Andy-Unibet ,

I was playing 5 Hexapro games, a mix of 10 and 25 euro games on July 26th. I was disconnected and kicked off the desktop client. I tried multiple times to log back in from my phone but the login screen kept resetting after I entered my credentials. I was only able to get back into the games after a couple of minutes but lost many chips in the process. In all games, I had at least 490 chips (close to starting stack) at the time of disconnection and in one of my games I was heads up with a 3:2 chip lead. The following corresponds to the disconnected hand of each game:

1) 1282326063 - 10 Euro Stake

2) 1282326071 - 25 Euro Stake

3) 1282326156 - 10 Euro Stake

4) 1282326218 - 25 Euro Stake

5) 1282326277 - 25 Euro Stake

As I was unable to log back in due to your client resetting, please refund me for these games. It has costed me 95 Euros in Buy-ins and a total combined prize pool of 302.5 Euros. 

 


HI @RZ_Sharp

Could you see if you have your poker_log from the day you had the issues and attach it please? You'll find it in the folders below: -

Windows: C:\Users\******\Documents\Unibet Poker
Mac: Stored in the general documents folder

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Rank 5
Rank 5

@Andy-Unibet ,

I checked the log and it only goes back to July 30.

 

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Rank 5
Rank 5

@RZ_Sharp wrote:

Hi @Andy-Unibet ,

I was playing 5 Hexapro games, a mix of 10 and 25 euro games on July 26th. I was disconnected and kicked off the desktop client. I tried multiple times to log back in from my phone but the login screen kept resetting after I entered my credentials. I was only able to get back into the games after a couple of minutes but lost many chips in the process. In all games, I had at least 490 chips (close to starting stack) at the time of disconnection and in one of my games I was heads up with a 3:2 chip lead. The following corresponds to the disconnected hand of each game:

1) 1282326063 - 10 Euro Stake

2) 1282326071 - 25 Euro Stake

3) 1282326156 - 10 Euro Stake

4) 1282326218 - 25 Euro Stake

5) 1282326277 - 25 Euro Stake

As I was unable to log back in due to your client resetting, please refund me for these games. It has costed me 95 Euros in Buy-ins and a total combined prize pool of 302.5 Euros. 

 


Hi @Andy-Unibet ,

Any update on this? As I mentioned in my previous post, my log only goes back to July 30.

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Unibet Poker Expert
Unibet Poker Expert

Hi @RZ_Sharp,

I have refunded your buy-ins as bonus points.

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