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Rank 9
Rank 9

@Stubbe-Unibet  thanks for that quick solution! Very much appreciated!

Only my own issue now to be solved ;-) (see about 4 posts above)

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Rank 12
Rank 12
Hi,i got refunded for the mtts i played,a few cents less for some but nevermind,my issue is with the 500e falling star bounty, game#1201982292 ,5 e buyin and got refunded only 2.95 for that,even though i had almost starting stack, that doesn't seem fine
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Rank 8
Rank 8

1)Hand id: 1201982270 qualifier €5 ticket, buy in was €1 ( I think)

Got blinded out - finished in 14th place -no compensation.

 

2)Hand id: 1201934560 - qualifier €10 ticket

( buy in €2, rebuy €2)

I used 2 €2 tickets ( buy in + add-on/rebuy). Compensation was €0.26, I asume cause I had really short stack at the moment you cancelled the tournament. I want to be refunded buy in and rebuy.

The compensation is based on my place in the tournament at the time you cancelled it(16:36:36) but I wasnt able to log in the app since 16:01:53( hand id:1201934560) , so of course I had a short stack when other players were stealing the blinds.

Thanks!

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Rank 10
Rank 10

I got a refund for €1500 Moonwalk, since my timeout in hand #1201938358 people were able to steal blinds from others at irregular intervals (probably disconnecting and reconnecting). Did I get a payout according to when the crash happened or not? And how can I check/recalculate this myself?

Additionally, I was playing 2x €4 5-seat SNGs. 279699249 and 279698633. I would appreciate to be paid out as well according to your terms. 

Thank you.

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Unibet Poker Expert
Unibet Poker Expert
@Adelaid94, tournaments were paused shortly after it was back, and everyone in your tournament was sitting out, so it had minimal impact. I've refunded you another €2.
Refunded you €1 for the tournament related to hand id 1201982270
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Rank 3
Rank 3

I was playing 2 x SNG tables 4 euro buy-in each when server crashed today, wold like to get re-funded for that (so 8 euro).

Refund from the 15th has been recieved tho.


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Unibet Poker Expert
Unibet Poker Expert
Other two requests dealt with as well (pretty generously). I'll be offline for a bit.
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Rank 10
Rank 10

i've now had (and continue to) a total of 9 £1 hexapros fail on me

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Rank 7
Rank 7

Got my 800euros back from cash games Smile

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Rank 10
Rank 10

the hexapros and sit and go's are still failing. Can we get refunded moeny or at least casino bonus or fix the poker properly?

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