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Poker refund requests thread


Stubbe-Unibet

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For updates and information about the technical issues, please read https://www.unibetcommunity.com/t5/General-Poker/Technical-poker-issue-on-the-15th-of-April-2020-and-continuing/td-p/323492

Please always include tournament ID's in refund requests. 

Cash game transations will go through with a delay. If you haven't received the cash game transactions within 3 hours, please let us know here.

We're not done dealing with the issues from the 15th. Posts regarding MTT's from the 15th will be ignored. We aim to handle everything in bulk (for the 15th) by tonight.

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Hi,

Got disconnect while playing Hexapros today.

Today 17:17:01     279704444              Poker - Tournament Buy-in - €5.00 -
Today 17:16:06     279704268              Poker - Tournament Buy-in - €5.00 -
Today 17:15:36     279704182              Poker - Tournament Buy-in - €5.00 -
Today 17:23:42     279704672              Poker - Tournament Buy-in - €5.00

I still have one game from 15th, but I guess Ill wait for that one until you say so :)

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@Thurddzz wrote:

Is this thread jst for the recent glitch or even the one from the 15th ?  @Stubbe-Unibet 


Still not for the 15th ;) As it looks right now, we'll be done with the MTT's for the 15th tonight, but it depends on how many attacks we'll have until then

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@Stubbe-Unibet  My friend was playing MTT (ID: 18160758), but was eliminated because of the issues. It seems she is not getting refunded because she was eliminated before the tournament was paused, but thus is rather unfair becuse she never got any chance to play! Her nickname is SV1987. Can she at least also get the refund?

Thanks!

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Hi,i got refunded for the mtts i played,a few cents less for some but nevermind,my issue is with the 500e falling star bounty, game#1201982292 ,5 e buyin and got refunded only 2.95 for that,even though i had almost starting stack, that doesn't seem fine
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1)Hand id: 1201982270 qualifier €5 ticket, buy in was €1 ( I think)

Got blinded out - finished in 14th place -no compensation.

 

2)Hand id: 1201934560 - qualifier €10 ticket

( buy in €2, rebuy €2)

I used 2 €2 tickets ( buy in + add-on/rebuy). Compensation was €0.26, I asume cause I had really short stack at the moment you cancelled the tournament. I want to be refunded buy in and rebuy.

The compensation is based on my place in the tournament at the time you cancelled it(16:36:36) but I wasnt able to log in the app since 16:01:53( hand id:1201934560) , so of course I had a short stack when other players were stealing the blinds.

Thanks!

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I got a refund for €1500 Moonwalk, since my timeout in hand #1201938358 people were able to steal blinds from others at irregular intervals (probably disconnecting and reconnecting). Did I get a payout according to when the crash happened or not? And how can I check/recalculate this myself?

Additionally, I was playing 2x €4 5-seat SNGs. 279699249 and 279698633. I would appreciate to be paid out as well according to your terms. 

Thank you.

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