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Rank 6
Rank 6
I do not envy your job right now. Appreciate your work and answers.
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Rank 8
Rank 8

Hey!

I had problems tecnical problems with client today. First time I was able to reconnect and continue play, 2nd time I was not able to continue.

I'm looking to get refunded from tournaments:

€100 €7,500 Neptune rebuy (18147591) -> I had 35808 chips 600/1200 ante 150. 

€10 Sputnik €600 (18147590) -> I had 27641 chips 800/1600 ante 200. 

€10 Titan €5000 (18148611) -> I had 77224 chips 900/1800 Ante 225.

 

 

 

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Rank 15
Rank 15

Hey @Stubbe-Unibet 

just gonna start with I understand you're tired of it as well and doing your best getting rid of the issue Popeye

I  finished 2 the most frustrating deepruns I've ever had, 2 Neptunes, 10th and 12th, which gave me only one mincash...I busted on spots that shouldn't have happened because my stacks melted down during disconnections...some players were able staying in the games and blinding down another, or were able coming back quicker...I should be entilted getting some compensation, cause in any other case I would've had a chance for a lot more...my EQ in these 2runs was worth a lot more than 218€ i got....I would say at least 300-400€ EQ in both burnt...some SN tickets?

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Rank 6
Rank 6

I  still have not received any refund from Deep Impact played on the 15th. No communication from your part and you just tell us to wait. This is not acceptable. Its been more than 3 days now and you have had more than enough time to refund players!!

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Rank 9
Rank 9

@Stubbe-Unibet  Any update for the 15th MTT events still no refund and almost 2am

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Unibet Poker Expert
Unibet Poker Expert

@Boma1975 wrote:

@Stubbe-Unibet  Any update for the 15th MTT events still no refund and almost 2am


Yes, I've just completed +1200 payment of more than €28k in total Smile

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Rank 9
Rank 9

@Stubbe-Unibet Just checked my account my refund was less than the €5 buy in how is that?

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Unibet Poker Expert
Unibet Poker Expert
@Boma1975, you got €9.2, not less than 5.
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Rank 6
Rank 6
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Rank 9
Rank 9

@Stubbe-Unibet  Sorry my bad thanks for sorting 

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