Issarah Posted April 27, 2020 Share Posted April 27, 2020 279465570 279464905 279464865 279464646 Hello i never found any transaction about the refund of those games under wich date have you refunded those games thanks in advance Link to comment Share on other sites More sharing options...
Anarch9 Posted April 27, 2020 Share Posted April 27, 2020 @Anarch9 wrote: Hello,I would like to ask for refund,twenty minutes ago I was playing poker on cash tables nl100 and nl200 and software just suddenly shut down (it was about 18:51-18:53 cest) without a reason, after few seconds, software starts install a upgrade and after this installation I can finally log in back, but it was too late, because I was on sit out on every table (I was playing 9 tables). I want to admit, that before I was starting a session there wasn't any information about upgradeing a software.On one of this table I had over pair KK, it was 4bet pot, me and villain was on big stacks, I was on cutoff and villain was on button, software shut down just before I want to click All In on turn and board was something like: 10, 9, 5, 2. Pot was about 90euro. I don't remember what was situation on other tables, so I would like to ask you to check that, I can't do that because of this software crash I can't check these hands, which I was playing just before crash. I expect refund at least this 90euro.I'm so pissed off right now...@Stubbe-Unibet @Andy-Unibet any response? Link to comment Share on other sites More sharing options...
Andy-Relax Posted April 28, 2020 Share Posted April 28, 2020 @ionut91 wrote:i had 2 hu sng ... one of 10 euro and one of 2 euro .. no one seems to care about me receiving my money back..they said that they refunded already but i didn t get anything back...it s like a joke..when i talk to the guys from the assistence they always tell me something different..now they put me to write here ..honestly ,the department that handles the issue is a joke ..Hi @ionut91, You were refunded yesterday. Apologies for the delay. Poker Janitor Link to comment Share on other sites More sharing options...
Andy-Relax Posted April 28, 2020 Share Posted April 28, 2020 @An1mal wrote:Hi, cash game hand 1201029635 nl400 disconnected after flop, I had AA after a re-raise to 130eu before flopHi @An1mal, I've checked that hand and you didn't disconnect until the flop. Your opponent had TT and the flop was T34. Turn was a 2 and river was a K with no flushes available. Both you and the othe player checked down all the way due to timeouts. The disconnection probably saved you your stack. Poker Janitor Link to comment Share on other sites More sharing options...
Andy-Relax Posted April 28, 2020 Share Posted April 28, 2020 @Anarch9 wrote:Hello,I would like to ask for refund,twenty minutes ago I was playing poker on cash tables nl100 and nl200 and software just suddenly shut down (it was about 18:51-18:53 cest) without a reason, after few seconds, software starts install a upgrade and after this installation I can finally log in back, but it was too late, because I was on sit out on every table (I was playing 9 tables). I want to admit, that before I was starting a session there wasn't any information about upgradeing a software.On one of this table I had over pair KK, it was 4bet pot, me and villain was on big stacks, I was on cutoff and villain was on button, software shut down just before I want to click All In on turn and board was something like: 10, 9, 5, 2. Pot was about 90euro. I don't remember what was situation on other tables, so I would like to ask you to check that, I can't do that because of this software crash I can't check these hands, which I was playing just before crash. I expect refund at least this 90euro.I'm so pissed off right now...Hi @Anarch9, have credited back your equity in the hand and a couple others you have DC issues on. Poker Janitor Link to comment Share on other sites More sharing options...
Andy-Relax Posted April 28, 2020 Share Posted April 28, 2020 @Dcdcdc wrote:got disconnected in a €10 hexa date: 17-04-2020id: 18147192Hi @Dcdcdc, refunded your buy-in for this. Poker Janitor Link to comment Share on other sites More sharing options...
Andy-Relax Posted April 28, 2020 Share Posted April 28, 2020 @nashjina wrote:game froze got disconnected on this game Today 16:29:55 281257088 Poker - Tournament Buy-in - £4.37 Hi @nashjina, none of the hands you played in the only €5 MTT you played on the 24th disconnected. Can you check your times and dates again please. Poker Janitor Link to comment Share on other sites More sharing options...
Andy-Relax Posted April 28, 2020 Share Posted April 28, 2020 @RZ_Sharp wrote:Email support directed me to request for refunds here. I was disconnected from the following games on April 15th/16th: 1) Hexapro (25 Euro stake) - disconnected hand ID 1199744765 2) Hexapro (50 Euro stake) - disconnected hand ID 1199744822. This game I actually won during disconnection but upon checking my poker transaction history, I was not credited with the 75 Euro prize. 3) Hexapro (100 Euro stake) - disconnected hand ID 11998465704) Hexapro (50 Euro stake) - disconnected hand 1199846762 ThanksHi @RZ_Sharp, Credited lost buy-in in bonus points. The Hexapro you won was credited a few hours later. Poker Janitor Link to comment Share on other sites More sharing options...
Andy-Relax Posted April 28, 2020 Share Posted April 28, 2020 Hi @DevilFish, have added some extra BP to cover your position in some of the SNGs. Poker Janitor Link to comment Share on other sites More sharing options...
Andy-Relax Posted April 28, 2020 Share Posted April 28, 2020 @Moilanr wrote:Hi this games had connection problems . 25e dwarf 18148170, 5e blackhole 18147383 and 10e titan 18148611. 18.4.2020Hi @Moilanr, Have refunded you in BP for the Titan and Black Hole. You finished 2nd in the Dwarf Star and the tourmanent wasn't cancelled so no refund will be given for that. Poker Janitor Link to comment Share on other sites More sharing options...
Andy-Relax Posted April 28, 2020 Share Posted April 28, 2020 @Egon wrote:I am quite supprised to learn that requests concerning mtt will be ignored, as I have recieved an email from unibet regarding the lacking refund of my buy directly tells me to bring about theissue with yoi in this thread.I want my 1 euro buy on refunded one way or the other, regards Tim S Hi @Egon,Can you tell me the time and date of your issue please so I can look into it? Poker Janitor Link to comment Share on other sites More sharing options...
Andy-Relax Posted April 28, 2020 Share Posted April 28, 2020 @noekes wrote:hi, i was playing poker tournaments, and all of a sudden couldn't do anything anymore. I have been in contact through chat twice for refunding but thus far haven't received anything... I believe it was a 10€ tournament on the 15 th and a sit and go 4€. I have received the mail about the cancellation procedure, but so far haven't been refunded anything. Could you please help me with this?Hi @noekes, You've been refunded for your equity in the Dark Matter and €4 SNG now. Apologies for the delay in getting this to you. Poker Janitor Link to comment Share on other sites More sharing options...
Andy-Relax Posted April 28, 2020 Share Posted April 28, 2020 @ilovesummer wrote:Hello,Got disconnect while playing SIT & GO tournaments.279451862 and 279465808Hi @ilovesummer, your have been refunded both buy-ins as bonus points. Poker Janitor Link to comment Share on other sites More sharing options...
Andy-Relax Posted April 28, 2020 Share Posted April 28, 2020 @Supermatos wrote:André MatosUsername : SupermatosI had not get back my refunds since 15th because of poker issues.-2 of 50 euros to earn 150 each one-2 of 10 euros, one to eram 15 euros, other to earn 50 euros-1 of 1 euros to earn 10 euros-1 of 2 euros to earn 3 euros6 tournaments exapro that i have to be refine and i hadnt yetHi @Supermatos, Have credited bonus points to cover everything. Apologies for the delay in getting this to you. Poker Janitor Link to comment Share on other sites More sharing options...
Andy-Relax Posted April 28, 2020 Share Posted April 28, 2020 @Andy7914 wrote:now i have played 2 sets of 6 sngs one wiht 2e buy in and one whith 4e buy in so 12 sng with a buy in of total 36e... one of them yesterday and one today when i got disconected was able to play them to the end but still affecte my game... no problems with my conection all my other things on my computer was working fine... this is really anoying...Hi @Andy7914, we didn't have any issues on the 25/26th and the games I found only had one or two hands timed out. Poker Janitor Link to comment Share on other sites More sharing options...
Andy-Relax Posted April 28, 2020 Share Posted April 28, 2020 @testosterony wrote:Hi, on the 18th of april i got disconnected in the final 3 of the €10 gargle blaster. was unable to log in due to server downtime. When i managed to get back in the other player took all my chips via blinds, was chipleader by far. Do i get a refund? Hi @testosterony, I've paid you out the extra based on ICM you would have received had the MTT been cancelled when you went HU with the chip lead. Poker Janitor Link to comment Share on other sites More sharing options...
Andy-Relax Posted April 28, 2020 Share Posted April 28, 2020 @Issarah wrote:279465570279464905279464865279464646 Hello i never found any transaction about the refund of those games under wich date have you refunded those games thanks in advanceHi @Issarah, could you give me rough date/times please? Poker Janitor Link to comment Share on other sites More sharing options...
curly52 Posted April 28, 2020 Share Posted April 28, 2020 Yesterday i was first in a £1 sit n go, first place with a 4-1 chip lead, server crashed and i blinded out most of my stack costing me the win ailas: deedeedurrie Link to comment Share on other sites More sharing options...
successlaw Posted April 28, 2020 Share Posted April 28, 2020 Hi @Stubbe-Unibet UOS E13 was calcelled and my tichet was credited back today as expired, as you can see in print below.Can you revive this tichet please ? Thanks Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 28, 2020 Author Share Posted April 28, 2020 @curly52, compensated you in BP for a win. @successlaw, added a new ticket :) 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
successlaw Posted April 28, 2020 Share Posted April 28, 2020 Thanks . Ticket just arrived. Link to comment Share on other sites More sharing options...
nobel68 Posted April 28, 2020 Share Posted April 28, 2020 Is there again a problem with the servers? As nothing opens not poker or casino...... Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 28, 2020 Author Share Posted April 28, 2020 @nobel68, no, shouldn't be an issue at the moment. What exactly is the issue? Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
JhonnyCash Posted April 30, 2020 Share Posted April 30, 2020 Hi, I had a disconnect at this time in this tournament: 17.04.2020 2:49:28 ID 279391145 Link to comment Share on other sites More sharing options...
portexik Posted May 3, 2020 Share Posted May 3, 2020 Hello,I would like to ask for refundI got disconnect while playing tournaments 18/04/2020 25e Lederboard high ID: 18001845 (tree re-enters) and 5e galaxy ID:18147261 (I dont now how many re-enters).I sent scans for support.Can you check this please? Thank you! Link to comment Share on other sites More sharing options...
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