Tillus Posted April 20, 2020 Share Posted April 20, 2020 Hey @Stubbe-Unibet sorry if refunds for the 15th are still excluded. In this case just tell me where to file my request and ignore this. So far I've been waiting if refunds would happen without effort on my part, but sadly this hasn't happened.MTTs in question:€10 Qualifier to €100 Supernova (18102829) <-- 2,734 chips. No refund€10 Qualifier to Unibet Open €50 4 TIX (18097465) <-- 1,033.50 chips. No refund€25 Qualifier to Unibet Open €250 (18085491) - 24,742 <-- Here I automatically received a €25-ticket back. At the point of the crash I was chipleading tho with over 8x starting stack, feels like I'm missing s.th.regards, tillus :Peace: Link to comment Share on other sites More sharing options...
GothMoth Posted April 20, 2020 Share Posted April 20, 2020 @Stubbe-Unibet so many issuses since 15th that and I only post screenshots from the last ~20 hands of the evening's bigger tournaments. Didn't go through auto-folded hands as anti-tilt measure, needed to review final bigger/final hands .Also experienced few disconnections throughout the day too, but less frequent and shorter than the evening ones. More players more risks for issues again, I guess.And the replayer is real pain when have to reach HHs for 1st of lots MTTs played on the same date.The disconnects are marked red, reconnects - green. and the IDs are added above every screenshot and as captions 😃120029090712032237241200323778120033832301200285477 12032237241203231190 12032224291203232710 12030444391203056090 Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 20, 2020 Author Share Posted April 20, 2020 @fest_student. 279455291: you lost 40 chips in total. 279459044: you finished 2nd and weren't disconnected a single hand 279459238: you finished 2nd and weren't disconnected a single hand 279459372: you weren't disconnected a single hand. I did find one SNG where you were disconnected for a bit, so I'll refund you 1 buyin. When you do refund requests, it's a huge help if you can get the actual tournament ID from the hand history. There you can also check if you were actually disconnected. Saves me time and means I can do requests for other customers much faster :) 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 20, 2020 Author Share Posted April 20, 2020 @Argus, sucks with the multipliers. I've refunded you the buyins and added an extra €10. Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 20, 2020 Author Share Posted April 20, 2020 @Tillus, welcome back! :) €25 Qualifier to Unibet Open €250 (18085491) - you indeed received €25 ticket when the tournament was cancelled, but you also got an additional € 171.31 around 2am yesterday. €10 Qualifier to Unibet Open €50 4 TIX (18097465) - You received €2.12 at the same time as the €173.31. I'll check the above and the Supernova qualifier in a bit and issue any potential additional refunds in BP :) Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
mamrot Posted April 20, 2020 Share Posted April 20, 2020 @Stubbe-Unibet wrote: @mamrot, you got €36.84 from Mr Gorsky and your equity when the issue started was less than €15. €2,000 Dwarf Star Bounty you got €34.89 and €3,500 Black Hole you got €12.09. Everything has been refunded according to policy (and a bit more :) )The number of bullets don't really matter that much. You get extra fee refund, and there's of course more money in total pot, but the policy is not to refund you your investmentI was waiting till you say that 15th was succesfully settled, then I checked transactions history, but I couldn't find any refund transactions. I checked once again and now I see it.Thank you, @Stubbe-Unibet :) 1 Link to comment Share on other sites More sharing options...
goingfor2nd Posted April 20, 2020 Share Posted April 20, 2020 Game #1201030253: Table Qualifier To Unibet Open €50That's the hand where i got disconnected. Link to comment Share on other sites More sharing options...
FADESNBLADES Posted April 20, 2020 Share Posted April 20, 2020 Today 14:49:03280222317 Latest in a series of disconnects over the last 10 days. Same old , same old, 25 Euro heads up, chip lead, disconnected. Unable to reconnect for over 10 minutes.Have a private MTT with my mates Tuesday and Saturdays and they are all complaining about the frequency of the crashes now. Really need some assurances this is going to get fixed or will use another site. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 20, 2020 Author Share Posted April 20, 2020 @FADESNBLADES, please have a look at the thread linked to in OP: https://www.unibetcommunity.com/t5/General-Poker/Technical-poker-issue-on-the-15th-of-April-2020-and-continuing/td-p/323492. There were DDOS attacks from Wednesday to Saturday. Some customers are experiencing issues on the browser client from time to time, and this is currently out top priority on the backlog (seems like that's also what you were impacted by here, even though the no reconnect for 10 minutes (if you actually tried to close the window and open a new one) sounds more like an issue on your end. Refunded you the buyin Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 20, 2020 Author Share Posted April 20, 2020 @goingfor2nd, didn't really impact your stack much, but I've issues €5 refund Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
FADESNBLADES Posted April 20, 2020 Share Posted April 20, 2020 Thanks , the money isnt really the issue to be honest. Our Private MTT last Tuesday at 20:30 CET was dogged with issues from the outset with half the lads not being able to connect for the first 15-20 minutes and then suffering sporadic crashes throughout.Saturdays game was better but a lot of the lads have been complaining about discos in other games.Like I say none of us are going to lose sleep over the money, but it does spoil the private game when it keeps happening.Good luck with sorting out a fix. Link to comment Share on other sites More sharing options...
FADESNBLADES Posted April 20, 2020 Share Posted April 20, 2020 Apologies it was a Friday game we had the issues. Will read the OP about the DOS issues. Link to comment Share on other sites More sharing options...
Lpedenop Posted April 20, 2020 Share Posted April 20, 2020 Hi, At 17:00 GMT the software lost connection. I was playing on 5 tables. I ask you a refund. As I was chipleader on 2 tables, I was over avarege on 2 tables and under avarage on 1 table, I request a refund of €40.Best regards. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 20, 2020 Author Share Posted April 20, 2020 @Lpedenop, what date is this? Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Lpedenop Posted April 20, 2020 Share Posted April 20, 2020 Today 17:00, CET Link to comment Share on other sites More sharing options...
Lpedenop Posted April 20, 2020 Share Posted April 20, 2020 So around 20-25 minutes ago Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 20, 2020 Author Share Posted April 20, 2020 @Lpedenop, I'll need your log file to investigate further. You can send it by PM. See for instructions https://www.unibetcommunity.com/t5/General-Poker/A-how-to-on-poker-bug-reporting/m-p/303376#M45365 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Portia Posted April 20, 2020 Share Posted April 20, 2020 I am constantly getting disconnected on the browser and often cannot reconnect even if I close the browser and reopen or switch browsers. Not a problem on my end. Everything else works fine. Link to comment Share on other sites More sharing options...
Lpedenop Posted April 20, 2020 Share Posted April 20, 2020 I sent you a screenshot as well. Link to comment Share on other sites More sharing options...
OliD Posted April 20, 2020 Share Posted April 20, 2020 Hi Stu,I notice you say all refund requests re the 15th have been made.Having received no cash only points rebate (ty, I guess) for other subsequent issues from 16th-18th, please be advised I'm still waiting on a €1 rebate for the first night (15th, 9pm) I only have a hand number 119609965. A small amount but valid nonetheless. You'll notice I was timed out on every hand till dead from 9pm onwards. Link to comment Share on other sites More sharing options...
OliD Posted April 20, 2020 Share Posted April 20, 2020 Was a UK Tour satty btw, 2 €5 tickets gtd Link to comment Share on other sites More sharing options...
Missbingo Posted April 20, 2020 Share Posted April 20, 2020 HiOn Sunday night,between 10pm an 11pm,two of my hexapro games were interrupted with a € 1 boarding due to technical error. I wrote an email immediately to the Hungarian emaill address! Thanks! Link to comment Share on other sites More sharing options...
OliD Posted April 20, 2020 Share Posted April 20, 2020 I don't doubt you have been more than generous in refunding OTHERS nearly 30k in cash buy ins blah blah, that's quite as it should be for the problems of the lacklustre architecture , my issue is you keep missing my damn €1 UK Tour satty refund! Indeed, I receive ONLY POINTS for all other refunds!I have tried to explain 6+ times now in chat and community, and am pretty sick of having to reiterate myself for a single euro. Not the money, the principle! I don't mind losing my money, if it's done "honestly"please can you reimburse this ticket? I'm not even raising the incovenience of being booted out client multiple other times mid games for almost a week solid! Link to comment Share on other sites More sharing options...
Patsgnome Posted April 20, 2020 Share Posted April 20, 2020 Even though the original post says this is not for the tournaments on the 15th.The support representative I was in email contact with sent me this link and told me to post my information here. So if it is in the wrong place, please kindly send me to where you want me to post this as I'm just following the directions I was given,I was on the final table of tournament 18096293. 6 handed. According to the first email from support, it would be divided by ICM and it could take up to 3 days. So I took a SS of the chipstacks and calculated the ICM to know what to expect. The 6th place prize of 45.59 was awarded shortly after the issues, 3 days later 49.59 was added. Which gives 95.18, which is pretty far off from the 112.56 the ICM calculator showed me.I'd like to get the 17.38 extra that ICM shows I should be receiving, or an updated calculation to why I'm getting so much less. I'll add the screenshots as well. Link to comment Share on other sites More sharing options...
FeelsBadMan Posted April 20, 2020 Share Posted April 20, 2020 @Patsgnome the first post links to this thread https://www.unibetcommunity.com/t5/General-Poker/Technical-poker-issue-on-the-15th-of-April-2020-and-continuing/td-p/323492Scroll down to "Tournament Cancellation Policy" and the way refunds are done is explained there, it's not pure ICM. Support unfortunately isn't very well trained on poker issues since it's just 2% of the company. Link to comment Share on other sites More sharing options...
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