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Poker refund requests thread


Stubbe-Unibet

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Hey @Stubbe-Unibet sorry if refunds for the 15th are still excluded. In this case just tell me where to file my request and ignore this. So far I've been waiting if refunds would happen without effort on my part, but sadly this hasn't happened.

MTTs in question:

€10 Qualifier to €100 Supernova (18102829) <-- 2,734 chips. No refund

€10 Qualifier to Unibet Open €50 4 TIX (18097465) <-- 1,033.50 chips. No refund

€25 Qualifier to Unibet Open €250 (18085491) - 24,742 <-- Here I automatically received a €25-ticket back. At the point of the crash I was chipleading  tho with over 8x starting stack, feels like I'm missing s.th.

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regards,

 tillus  :Peace:

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@Stubbe-Unibet  so many issuses since 15th that and I only post screenshots from the last ~20 hands of the evening's bigger tournaments. Didn't go through auto-folded hands as anti-tilt measure, needed to review final bigger/final hands .

Also experienced few disconnections throughout the day too, but less frequent and shorter than the evening ones. More players more risks for issues again, I guess.

And the replayer is real pain when have to reach HHs for 1st of lots MTTs played on the same date.

The disconnects are marked red, reconnects - green. and the IDs are added above every screenshot and as captions 😃

1200290907

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1203222429

1203222429.thumb.png.68769f0cc686a89ee9a60b530cf84d15.png1203232710

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@fest_student.

279455291: you lost 40 chips in total.

279459044: you finished 2nd and weren't disconnected a single hand

279459238: you finished 2nd and weren't disconnected a single hand

279459372: you weren't disconnected a single hand.

 

I did find one SNG where you were disconnected for a bit, so I'll refund you 1 buyin.

 

When you do refund requests, it's a huge help if you can get the actual tournament ID from the hand history. There you can also check if you were actually disconnected. Saves me time and means I can do requests for other customers much faster :)

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@Tillus, welcome back! :)

 

€25 Qualifier to Unibet Open €250 (18085491) - you indeed received €25 ticket when the tournament was cancelled, but you also got an additional € 171.31 around 2am yesterday.

 

€10 Qualifier to Unibet Open €50 4 TIX (18097465) - You received €2.12 at the same time as the €173.31.

 

I'll check the above and the Supernova qualifier in a bit and issue any potential additional refunds in BP :)

 

Check the latest poker release notes. Have a look at our poker promotions

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@Stubbe-Unibet wrote:

@mamrot, you got €36.84 from Mr Gorsky and your equity when the issue started was less than €15. €2,000 Dwarf Star Bounty you got €34.89 and €3,500 Black Hole you got €12.09. Everything has been refunded according to policy (and a bit more :) )

The number of bullets don't really matter that much. You get extra fee refund, and there's of course more money in total pot, but the policy is not to refund you your investment


I was waiting till you say that 15th was succesfully settled, then I checked transactions history, but I couldn't find any refund transactions. I checked once again and now I see it.

Thank you, @Stubbe-Unibet  :)

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Today 14:49:03280222317

 

Latest in a series of disconnects over the last 10 days. Same old , same old, 25 Euro heads up, chip lead, disconnected. Unable to reconnect for over 10 minutes.

Have a private MTT with my mates Tuesday and Saturdays and they are all complaining about the frequency of the crashes now. 

Really need some assurances this is going to get fixed or will use another site.

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@FADESNBLADES, please have a look at the thread linked to in OP: https://www.unibetcommunity.com/t5/General-Poker/Technical-poker-issue-on-the-15th-of-April-2020-and-continuing/td-p/323492. There were DDOS attacks from Wednesday to Saturday.

 

Some customers are experiencing issues on the browser client from time to time, and this is currently out top priority on the backlog (seems like that's also what you were impacted by here, even though the no reconnect for 10 minutes (if you actually tried to close the window and open a new one) sounds more like an issue on your end. Refunded you the buyin

Check the latest poker release notes. Have a look at our poker promotions

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Thanks , the money isnt really the issue to be honest. Our Private MTT last Tuesday at 20:30 CET was dogged with issues from the outset with half the lads not being able to connect for the first 15-20 minutes and then suffering sporadic crashes throughout.

Saturdays game was better but a lot of the lads have been complaining about discos in other games.

Like I say none of us are going to lose sleep over the money, but it does spoil the private game when it keeps happening.

Good luck with sorting out a fix. 

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Hi,
At 17:00 GMT the software lost connection. I was playing on 5 tables. I ask you a refund. As I was chipleader on 2 tables, I was over avarege on 2 tables and under avarage on 1 table, I request a refund of €40.

Best regards.

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Hi Stu,

I notice you say all refund requests re the 15th have been made.

Having received no cash only points rebate (ty, I guess) for other subsequent issues from 16th-18th, please be advised I'm still waiting on a €1 rebate for the first night (15th, 9pm) I only have a hand number 119609965. A small amount but valid nonetheless. You'll notice I was timed out on every hand till dead from 9pm onwards. 

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I don't doubt you have been more than generous in refunding OTHERS nearly 30k in cash buy ins blah blah, that's quite as it should be for the problems of the lacklustre architecture , my issue is you keep missing my damn €1 UK Tour satty refund! Indeed, I receive ONLY POINTS for all other refunds!

I have tried to explain 6+ times now in chat and community, and am pretty sick of having to reiterate myself for a single euro. Not the money, the principle! I don't mind losing my money, if it's done "honestly"

please can you reimburse this ticket? I'm not even raising the incovenience of being booted out client multiple other times mid games for almost a week solid!

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Even though the original post says this is not for the tournaments on the 15th.

The support representative I was in email contact with sent me this link and told me to post my information here. So if it is in the wrong place, please kindly send me to where you want me to post this as I'm just following the directions I was given,

I was on the final table of tournament 18096293. 6 handed. According to the first email from support, it would be divided by ICM and it could take up to 3 days. 
So I took a SS of the chipstacks and calculated the ICM to know what to expect. The 6th place prize of 45.59 was awarded shortly after the issues, 3 days later 49.59 was added. Which gives 95.18, which is pretty far off from the 112.56 the ICM calculator showed me.

I'd like to get the 17.38 extra that ICM shows I should be receiving, or an updated calculation to why I'm getting so much less. I'll add the screenshots as well.

 

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@Patsgnome the first post links to this thread https://www.unibetcommunity.com/t5/General-Poker/Technical-poker-issue-on-the-15th-of-April-2020-and-continuing/td-p/323492

Scroll down to "Tournament Cancellation Policy" and the way refunds are done is explained there, it's not pure ICM. Support unfortunately isn't very well trained on poker issues since it's just 2% of the company. 

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