fjakka Posted April 18, 2020 Share Posted April 18, 2020 Hi, third night in a row with technical issues. How on earth is this to be compansated? Hours spent in tournaments and in then suddenly it disconnects. Still haven`t got refund for earlier tournaments and no compansation whatsoever. This is deeply concerning and no short of amateur night. Link to comment Share on other sites More sharing options...
fjakka Posted April 18, 2020 Share Posted April 18, 2020 And where is customer service? Understand that i dont blame you guys who probably are in a less favorable situation right now taking a lot of crap, but this setup is ❤️♥️❤️ with texting in this community forum. Link to comment Share on other sites More sharing options...
NeriPoker Posted April 18, 2020 Share Posted April 18, 2020 @Stubbe-Unibet you seemed to fight off that last attack within minutes. Wp. Link to comment Share on other sites More sharing options...
kristof666 Posted April 18, 2020 Share Posted April 18, 2020 4th in a row... Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 18, 2020 Author Share Posted April 18, 2020 You can check https://www.unibetcommunity.com/t5/General-Poker/Technical-poker-issue-on-the-15th-of-April-2020-and-continuing/td-p/323492 if you want more info about what is happening and how we're dealing with it. @fjakka, if you're talking about issues the 15th, I'm hopeful I'll manage before 2am tonight. If you're talking issues the last couple of days, please post the tournament ID's here and I'll review it. There's CS through the chat, but I can imagine they're extremely busy and with a long queue right now + there's really not a lot they can do. You'll get the best service here tbh. @mathew1982, if it's regarding the 15th, please have a bit more patience with us. We're working on it. If it's not about an issue the 15th, I'd love if you could help me with the tournament ID. Sorry and thanks :) @kristof666 refunded you two buyin in bonuspoints. 3 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 18, 2020 Author Share Posted April 18, 2020 @NeriPoker wrote:@Stubbe-Unibet you seemed to fight off that last attack within minutes. Wp. Thanks! We're doing everything we can. Any positivity and encouragement is appreciated in these tough times! 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Cordelinos Posted April 18, 2020 Share Posted April 18, 2020 Glitch again, right now... Link to comment Share on other sites More sharing options...
Boby Posted April 18, 2020 Share Posted April 18, 2020 had 1euro on hexa table,please refund it was a 10x multiplier:waterfall: Link to comment Share on other sites More sharing options...
Carleon Posted April 18, 2020 Share Posted April 18, 2020 8/11 in the dwarf star bounty, tournament id: (18148170), 10 euro titan, 46/82 Id: (18148611)I also had a spot 1 off the money in the 10 euro sputnik where I was currently in a hand where I had trips on flop then the client got ❤️♥️❤️ed up, when the server got up briefly again I was really short and ended up bubbling. Really sucks that people are ddosing the servers.Hope this will get solved soon. Link to comment Share on other sites More sharing options...
Andy7914 Posted April 18, 2020 Share Posted April 18, 2020 now it happend again played 5 4e sng and lost conection on and off able to play them to finsih but got short and had to gamble alot... would lika some compensation for these too.... this is not fair ... thanks for your work anyway... Link to comment Share on other sites More sharing options...
Mr-Gr33n Posted April 18, 2020 Share Posted April 18, 2020 And here we go again (((Hexa ID: 279814304, please refund.I think I had enough for today with this DDos sh**.@Stubbe-Unibet I feel bad for You ((( You r doing Your best! One more time Tnx ))) Link to comment Share on other sites More sharing options...
slmr Posted April 18, 2020 Share Posted April 18, 2020 Вчера 23:12:29 279793121 Покер - Турнирный Buy-in - 10,86 Вчера 23:11:58 279792990 Покер - Турнирный Buy-in - 27,15 Вчера 23:11:20 279792768 Покер - Турнирный Buy-in - 27,15 Вчера 23:07:42 279791536 Покер - Турнирный Buy-in - 10,86 Вчера 23:07:34 279791492 Покер - Турнирный Buy-in - 5,43Hi, there are tourneys for this evening, so much technical problems all the time today. In another days (on 16, 17 april ) was much problems too in tours. Check all my tours for this 3 days please.P.S Still waiting for refund from 15th of april 1 Link to comment Share on other sites More sharing options...
Boby Posted April 18, 2020 Share Posted April 18, 2020 Another 1euro hexa table so 2euros refund pls,had enough for today good night Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 18, 2020 Author Share Posted April 18, 2020 @slmr, takes some time to do it based on the transaction ID's you've provided (tournament ID's are in the hand history in the poker client), but I've had a look at a few, and I don't see any real impact. You're timed out a handful of hands in total - which obviously sucks and I'm sorry about it, but from a compensation point it means it's limited what I can give. I've sent some bonuspoints your way. @Boby, that sucks with the multiplier :( I've sent some BP your way :) @Carleon, sent BP your way as well. @Andy7914, refunded 4 buyins in tickets 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Pajt10 Posted April 18, 2020 Share Posted April 18, 2020 "It's easier to be wise after the event" can't really say that when you got a policy wrote out for the issue.. keep up the hard work anyways! Link to comment Share on other sites More sharing options...
fjakka Posted April 18, 2020 Share Posted April 18, 2020 I do not envy your job right now. Appreciate your work and answers. Link to comment Share on other sites More sharing options...
partane Posted April 18, 2020 Share Posted April 18, 2020 Hey!I had problems tecnical problems with client today. First time I was able to reconnect and continue play, 2nd time I was not able to continue.I'm looking to get refunded from tournaments:€100 €7,500 Neptune rebuy (18147591) -> I had 35808 chips 600/1200 ante 150. €10 Sputnik €600 (18147590) -> I had 27641 chips 800/1600 ante 200. €10 Titan €5000 (18148611) -> I had 77224 chips 900/1800 Ante 225. Link to comment Share on other sites More sharing options...
Psycho79 Posted April 18, 2020 Share Posted April 18, 2020 Hey @Stubbe-Unibet just gonna start with I understand you're tired of it as well and doing your best getting rid of the issue :popeye:I finished 2 the most frustrating deepruns I've ever had, 2 Neptunes, 10th and 12th, which gave me only one mincash...I busted on spots that shouldn't have happened because my stacks melted down during disconnections...some players were able staying in the games and blinding down another, or were able coming back quicker...I should be entilted getting some compensation, cause in any other case I would've had a chance for a lot more...my EQ in these 2runs was worth a lot more than 218€ i got....I would say at least 300-400€ EQ in both burnt...some SN tickets? Link to comment Share on other sites More sharing options...
angrycustomer Posted April 18, 2020 Share Posted April 18, 2020 I still have not received any refund from Deep Impact played on the 15th. No communication from your part and you just tell us to wait. This is not acceptable. Its been more than 3 days now and you have had more than enough time to refund players!! Link to comment Share on other sites More sharing options...
Boma1975 Posted April 18, 2020 Share Posted April 18, 2020 @Stubbe-Unibet Any update for the 15th MTT events still no refund and almost 2am Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 19, 2020 Author Share Posted April 19, 2020 @Boma1975 wrote:@Stubbe-Unibet Any update for the 15th MTT events still no refund and almost 2amYes, I've just completed +1200 payment of more than €28k in total :) 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Boma1975 Posted April 19, 2020 Share Posted April 19, 2020 @Stubbe-Unibet Just checked my account my refund was less than the €5 buy in how is that? Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 19, 2020 Author Share Posted April 19, 2020 @Boma1975, you got €9.2, not less than 5. Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
angrycustomer Posted April 19, 2020 Share Posted April 19, 2020 I got 0€ :D Link to comment Share on other sites More sharing options...
Boma1975 Posted April 19, 2020 Share Posted April 19, 2020 @Stubbe-Unibet Sorry my bad thanks for sorting Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now