Stubbe-Unibet Posted April 18, 2020 Share Posted April 18, 2020 For updates and information about the technical issues, please read https://www.unibetcommunity.com/t5/General-Poker/Technical-poker-issue-on-the-15th-of-April-2020-and-continuing/td-p/323492Please always include tournament ID's in refund requests. Cash game transations will go through with a delay. If you haven't received the cash game transactions within 3 hours, please let us know here.We're not done dealing with the issues from the 15th. Posts regarding MTT's from the 15th will be ignored. We aim to handle everything in bulk (for the 15th) by tonight. 5 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Thurddzz Posted April 18, 2020 Share Posted April 18, 2020 Is this thread jst for the recent glitch or even the one from the 15th ? @Stubbe-Unibet 1 Link to comment Share on other sites More sharing options...
ScaryOne Posted April 18, 2020 Share Posted April 18, 2020 Hi,Got disconnect while playing Hexapros today.Today 17:17:01 279704444 Poker - Tournament Buy-in - €5.00 - Today 17:16:06 279704268 Poker - Tournament Buy-in - €5.00 - Today 17:15:36 279704182 Poker - Tournament Buy-in - €5.00 - Today 17:23:42 279704672 Poker - Tournament Buy-in - €5.00I still have one game from 15th, but I guess Ill wait for that one until you say so :) Link to comment Share on other sites More sharing options...
HAI_ROMANIA Posted April 18, 2020 Share Posted April 18, 2020 Still not working here. So 500FSB 15.45 5 euro buy in and 2000Deep Space 16.00 5 euro buy in Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 18, 2020 Author Share Posted April 18, 2020 @Thurddzz wrote:Is this thread jst for the recent glitch or even the one from the 15th ? @Stubbe-Unibet Still not for the 15th ;) As it looks right now, we'll be done with the MTT's for the 15th tonight, but it depends on how many attacks we'll have until then 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Andy7914 Posted April 18, 2020 Share Posted April 18, 2020 hi have had problems with my last 12 sng havent got any refunds dont have any torney id or so but hope for som compensation hade problems yesterday to and no compensations for that eiither.... Link to comment Share on other sites More sharing options...
nashjina Posted April 18, 2020 Share Posted April 18, 2020 Got disconnected from £1 sit and go Link to comment Share on other sites More sharing options...
Boby Posted April 18, 2020 Share Posted April 18, 2020 cash game nl4 279704166 Link to comment Share on other sites More sharing options...
Nouch Posted April 18, 2020 Share Posted April 18, 2020 Hi exact Tournament id Numbers are difficult to find, Since I can't enter the tournament lobby. I was playing the €1.500 Moonwalk for 5€ and the 300€ PLO for 2€ buy in. Alias Kitoooo Link to comment Share on other sites More sharing options...
FreedoM Posted April 18, 2020 Share Posted April 18, 2020 1 Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 18, 2020 Author Share Posted April 18, 2020 Alright, I'm locking the thread for 5 minutes :D As mentioned in the other thread, we're working on cancelling the paused tournaments and refunds will be issued automatically for these :) 3 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 18, 2020 Author Share Posted April 18, 2020 @Boby, please read the post you replied to. If it hasn't arrived within 5 hours, you can let us know. 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 18, 2020 Author Share Posted April 18, 2020 The paused MTT's have been cancelled and refunds paid according to policy. Again, apologies for the inconvenience. If you believe you're entitled to more than you got, let me know here. Thread is unlocked again 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
CasuallyAwesome Posted April 18, 2020 Share Posted April 18, 2020 @Stubbe-Unibet I had 9 SNG's open when it happened.. managed to log in a couple of times and cashed in a few of them and got blinded down in others. How should I go about refunds in this situation? Thanks Link to comment Share on other sites More sharing options...
Stievo Posted April 18, 2020 Share Posted April 18, 2020 @Stubbe-Unibet 17/04/2020 - tournament ID: 18142395 Unable to play because of these issues. No refund or more received yet.Can you check this please? Thank you! Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 18, 2020 Author Share Posted April 18, 2020 All refund requests which aren't related to MTT's running today, should have been dealt with now 2 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Stievo Posted April 18, 2020 Share Posted April 18, 2020 @Stubbe-Unibet My friend was playing MTT (ID: 18160758), but was eliminated because of the issues. It seems she is not getting refunded because she was eliminated before the tournament was paused, but thus is rather unfair becuse she never got any chance to play! Her nickname is SV1987. Can she at least also get the refund?Thanks! Link to comment Share on other sites More sharing options...
nashjina Posted April 18, 2020 Share Posted April 18, 2020 I had problems with 5 seperate £1 tournaments and sit and go's thursday/friday where it kept going down Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 18, 2020 Author Share Posted April 18, 2020 Above two cases dealt with Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
laifstaile Posted April 18, 2020 Share Posted April 18, 2020 Ty @Stubbe-Unibet for bonus points(4x2hexaPro)disconnection.... U guys do a good work....Keep it up If u want a chop u do not get it....If u do not want chop u get it... Link to comment Share on other sites More sharing options...
Stievo Posted April 18, 2020 Share Posted April 18, 2020 @Stubbe-Unibet thanks for that quick solution! Very much appreciated!Only my own issue now to be solved ;-) (see about 4 posts above) Link to comment Share on other sites More sharing options...
Raulescul91 Posted April 18, 2020 Share Posted April 18, 2020 Hi,i got refunded for the mtts i played,a few cents less for some but nevermind,my issue is with the 500e falling star bounty, game#1201982292 ,5 e buyin and got refunded only 2.95 for that,even though i had almost starting stack, that doesn't seem fine Link to comment Share on other sites More sharing options...
Adelaid94 Posted April 18, 2020 Share Posted April 18, 2020 1)Hand id: 1201982270 qualifier €5 ticket, buy in was €1 ( I think)Got blinded out - finished in 14th place -no compensation. 2)Hand id: 1201934560 - qualifier €10 ticket( buy in €2, rebuy €2)I used 2 €2 tickets ( buy in + add-on/rebuy). Compensation was €0.26, I asume cause I had really short stack at the moment you cancelled the tournament. I want to be refunded buy in and rebuy.The compensation is based on my place in the tournament at the time you cancelled it(16:36:36) but I wasnt able to log in the app since 16:01:53( hand id:1201934560) , so of course I had a short stack when other players were stealing the blinds.Thanks! Link to comment Share on other sites More sharing options...
Onefloatyboi Posted April 18, 2020 Share Posted April 18, 2020 I got a refund for €1500 Moonwalk, since my timeout in hand #1201938358 people were able to steal blinds from others at irregular intervals (probably disconnecting and reconnecting). Did I get a payout according to when the crash happened or not? And how can I check/recalculate this myself?Additionally, I was playing 2x €4 5-seat SNGs. 279699249 and 279698633. I would appreciate to be paid out as well according to your terms. Thank you. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 18, 2020 Author Share Posted April 18, 2020 @Adelaid94, tournaments were paused shortly after it was back, and everyone in your tournament was sitting out, so it had minimal impact. I've refunded you another €2. Refunded you €1 for the tournament related to hand id 1201982270 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
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