LynxLynx Posted September 27, 2018 Share Posted September 27, 2018 Hi guys,Does the poker app work on your mojave? (new mac operating system)I canno't get it to work, i re installed the program and everything.//thanks 2 Link to comment Share on other sites More sharing options...
RubberBanditHrs Posted September 27, 2018 Share Posted September 27, 2018 Glad I'm not the only one having the problem!I updated to Mojave on Tuesday and the client was working fine until Wednesday night but broke when the Unibet update was pushed. The client either hangs when it opens (and you have to force a quit) or it passes the splash screen but doesn't bring up the login boxes:I've tried cleaning the Caches directory and reinstalling but this doesn't resolve the issue.Here's the log:*** Logging started [27-09-2018 22:18:21] Unibet Poker 2.22.0.2.22.0 OS : OS X Version 10.14 (Build 18A391) GPU vendor : Intel Inc. GPU model : Intel HD Graphics 4000 OpenGL Engine GPU driver : 4.1 Max texture size: 16384 [27-09-2018 22:18:21] Initializing startup module... [27-09-2018 22:18:21] Startup file parsed [27-09-2018 22:18:21] CoherentUI Initialized [27-09-2018 22:18:21] Casino in Poker service initialized [27-09-2018 22:18:21] Startup resources requested [27-09-2018 22:18:21] Loading common assets ... [27-09-2018 22:18:21] [CASsetsManager] Texture Atlas atlas_poker_startup successfully loaded. Q: 0 [27-09-2018 22:18:21] [CASsetsManager] Texture Atlas poker_loading_screen_animation successfully loaded. Q: 0 [27-09-2018 22:18:21] Common assets loading completed [27-09-2018 22:18:21] Layout created [27-09-2018 22:18:21] Reading cached settings ... [27-09-2018 22:18:21] Initializing remote assets... [27-09-2018 22:18:22] [CASsetsManager] Texture avatar_500.png successfully loaded. Q: 1 [27-09-2018 22:18:22] Initializing lobby... [27-09-2018 22:18:22] [CASsetsManager] Texture Atlas atlas_poker_common successfully loaded. Q: 2 [27-09-2018 22:18:22] [CASsetsManager] Texture Atlas atlas_cards1 successfully loaded. Q: 2 [27-09-2018 22:18:22] [CASsetsManager] Texture Atlas atlas_4color_cards1 successfully loaded. Q: 2 [27-09-2018 22:18:22] [CASsetsManager] Texture Atlas atlas_simple_cards1 successfully loaded. Q: 2 [27-09-2018 22:18:23] Lobby connected [27-09-2018 22:18:23] Lobby loaded Hopefully a fix will be provided soon! Link to comment Share on other sites More sharing options...
Evilsm1le Posted September 29, 2018 Share Posted September 29, 2018 I've got the same problem since the Unibet update, but the browser mode works properly. Obviously its unplayable because you can't run tables next to each other... Please let me know if you found a solution. 1 Link to comment Share on other sites More sharing options...
RubberBanditHrs Posted September 29, 2018 Share Posted September 29, 2018 Sorry haven't found a solution yet :sad:I'd assumed that the Unibet client would have been tested against Mojave considering Apple made it public at the end of June. As you mentioned, the web client doesn't seem to allow for multi-tabling so I'm having to play elsewhere until a fix is found.With any luck they'll sort it early next week 👍 1 Link to comment Share on other sites More sharing options...
RayL Posted September 30, 2018 Share Posted September 30, 2018 Hi Guys @LynxLynx, @RubberBanditHrs, @Evilsm1le.We have reached out to our provider regarding this issue, cheers for the screenshots and the log description, the more information we have on this the better. As soon as an answer is received from them we'll be sure to update you guys here in this thread. Apologies for the inconvenience caused./Ray 2 Former Community Moderator Link to comment Share on other sites More sharing options...
RubberBanditHrs Posted September 30, 2018 Share Posted September 30, 2018 Thanks Ray, appreciate your assistance 👍 Link to comment Share on other sites More sharing options...
Evilsm1le Posted September 30, 2018 Share Posted September 30, 2018 Thank you for the fast feedback! Link to comment Share on other sites More sharing options...
Maengija Posted October 3, 2018 Share Posted October 3, 2018 Any news on this issue? Link to comment Share on other sites More sharing options...
RayL Posted October 3, 2018 Share Posted October 3, 2018 Hi guys, indeed the Poker provider has been briefed about the issue and are curently on a hotfix to solve this issue. I've inquired about an estimate timeframe regarding this. Thank you guys for your patience and I sincerely apologize for the inconvenience./Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Maengija Posted October 7, 2018 Share Posted October 7, 2018 3 Link to comment Share on other sites More sharing options...
LynxLynx Posted October 9, 2018 Author Share Posted October 9, 2018 Anything?or should i move my assets to another site? Link to comment Share on other sites More sharing options...
Patric-Unibet Posted October 9, 2018 Share Posted October 9, 2018 Hey @Maengija,we are aware this has been going on for a while.We are working on a fix for it, it's unfortunately not that easy and quite a lot of other apps are apparently effected by this, not just us.While we are working on a fix, we are also hoping on an update from Apple's side since it has lead to quite a few issues on other 3rd party providers.In the meantime, I can not do anything else except suggesting you to use the browser version for now.Apologies for any inconvenience caused 1 Link to comment Share on other sites More sharing options...
Evilsm1le Posted October 9, 2018 Share Posted October 9, 2018 Any chance to make the browser version to be able to run multiple tables next to each other? Maybe that's an easier solution, but would help a lot. Link to comment Share on other sites More sharing options...
LynxLynx Posted October 9, 2018 Author Share Posted October 9, 2018 The problem with the browser poker is that it runs so much energy and the CPU is over heating, just tried it with few SG tables and my laptop was at 70c tempature, so not gonna do that again. 1 Link to comment Share on other sites More sharing options...
RubberBanditHrs Posted October 9, 2018 Share Posted October 9, 2018 Hi @Patric-Unibet,Seems odd that the software provider is blaming Apple for this issue as my Unibet Poker client was working after upgrading to Mojave. It broke on Wednesday 26th of Sept when the Unibet client prompted to install an update.Apple made Mojave available as a public beta in June, hence it seems quite poor that the development/release team weren't testing against it during this time. As mentioned by others, the web client isn't effective for multitabling and uses an excessive amount of CPU vs the native client.I really like the UI of the Unibet software and I prefer it to other sites. I'm just a bit dissapointed that there hasn't been a swifter response to this issue :dissatisfied: 1 Link to comment Share on other sites More sharing options...
Patric-Unibet Posted October 10, 2018 Share Posted October 10, 2018 Hi @RubberBanditHrs,I wish I could you a better solution for now but I can't.If you really want to play on desktop, the only at the moment would be to downgrade from Mojave, you can find info on here.The devs are working on getting it fixed and I will let you know once there is any progress.We are really sorry about the long duration of that issue.Thanks Link to comment Share on other sites More sharing options...
RubberBanditHrs Posted October 10, 2018 Share Posted October 10, 2018 Hi @Patric-Unibet,Appreciate your assistance and accept that your hands are tied on this matter, thanks for trying 👍Hopefully the development team will put a better process in place to stop this from happening again in future. 1 Link to comment Share on other sites More sharing options...
Patric-Unibet Posted October 19, 2018 Share Posted October 19, 2018 Hey all,the issue has now been fixed, there will be a forced update for all OSX players.If you still come across any issues, please let me know.Apologies for the long waiting time to get this fixed, was quite a tricky one.Thanks for bearing with us 2 Link to comment Share on other sites More sharing options...
RubberBanditHrs Posted October 19, 2018 Share Posted October 19, 2018 Great news, thanks for your help in getting this resolved @Patric-Unibet.For anyone still having issues, I had to re-install the client from Unibet.com to get it working. 1 Link to comment Share on other sites More sharing options...
Evilsm1le Posted October 19, 2018 Share Posted October 19, 2018 My client works properly. :) Thank you @Patric-Unibet. 1 Link to comment Share on other sites More sharing options...
Bubi Posted April 10, 2019 Share Posted April 10, 2019 Hi Patrick, I just updated my mac to Mojave last night and I do get the issues described earlier in this post. I just can`t get the client startet. Even after reinstalling a few times, it doesn`t work. Does anyone else have the same issues? I hope the client will run soon again.cheers Link to comment Share on other sites More sharing options...
Patric-Unibet Posted April 11, 2019 Share Posted April 11, 2019 Hi @Bubi ,yes it seems like the grey screen issue is back and is currently being investigated and we hope to get it fixed again ASAP.Apologies for any inconvenience caused.Thanks Link to comment Share on other sites More sharing options...
Bubi Posted April 12, 2019 Share Posted April 12, 2019 Hi, I just want to let you know, after a new update for mojave the client start to work again.cheers Link to comment Share on other sites More sharing options...
Patric-Unibet Posted April 12, 2019 Share Posted April 12, 2019 Hi @Bubi ,thanks for letting us know, this are good news. Can anyone else that issues confirm that the issues are solved since the update?Thanks Link to comment Share on other sites More sharing options...
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