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EatMoreNaga Rank 8
Rank 8

I'm waiting for two 10 € MTT tickets.

I won 10 € MTT ticket from DaVitsche''s Sunday League with nick DoktorGamble. I does not show in my client, but David says it was sent on 5.7.17.

Next wednesday there was Charlotte Brabander tournaments. I did not play, but visited UnibetPoker Twitch.tv. @ReCorpH was raffling and I won another 10 € MTT. I has not shown up either. This time I used nick Wimbeldon78.

Next thursday I won a 4 € MTT from DaVitsche's raffle, which did show up in my client and I already played it.

I contacted support, buy he said those are not official UB promotions (ambassadors!?) and I should contact the streamers themselves. Charlotte wasn't streaming, David said his files show it was sent and ReCorpH was at the airport then, so this is my last route.

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NMPfan Rank 14
Rank 14

Weird, it looks like:

DoktorGamble got a 10€ MTT ticket on the 5'h of July

Wimbeldon78 got a 10€ MTT ticket on the 5'th of July

Wimbeldon78 got a 4€ MTT ticket on the 7'th of July

 

Maybe someone can check what happened with the stuff issued on the 5'th. 

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Community Manager
Community Manager

Strange, they do figure as already having been added in the excel file used to keep track of raffle tickets - but they were nowhere to be found on your account @EatMoreNaga, so I've added them manually now.

/Jeppe

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EatMoreNaga Rank 8
Rank 8

I still don't see anything. I restarted the program a couple of times and tried also the web client. Reports do not show any "transfer from Relax Gaming to Main Account".

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Moderator
Moderator

@EatMoreNaga Can you please send me a PM with your poker alias (or just post in this thread if you don't mind)? If you haven't created an alias yet, please do so and you should be able to see the tickets in the client Smile As far as I can see in the backoffice, there's no poker alias created with your usernumber but the tickets are added to the account.

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EatMoreNaga Rank 8
Rank 8

Did you send them to my Community account? I play through Pokerihuone.com and I still have the same aliases as in the original post (DoktorGamble and Wimbeldon7Cool. I have no idea what my usernumber is. I just tried and my program does not even accept my Community logins.

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Community Manager
Community Manager

@EatMoreNaga Just to clear things up, so we avoid misunderstandings:

You have a Unibet account and a community account/alias connected to it, but that doesn't necessarily mean you have the same username on both sites. 
To log in to your Unibet poker account, use the same details as for logging into www.unibet.com - your ticket will be waiting Smile

Your Pokerihuone account is seperate from your Unibet account and not affiliated, which is why we can't add any tickets to a Pokerihuone account.

/Jeppe

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EatMoreNaga Rank 8
Rank 8

I can now see the tickets through Unibet. Thank you.

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