onehitwonder Posted March 9, 2018 Share Posted March 9, 2018 I had MPN Poker tour tickets in my Stan James account which disappeared when the account was merged with my unibet account, apparently they cannot be transferred and I will be credited the cash value. I have contacted support a number of times who have "passed it on to the poker team" but as yet nothing has been done and it has been over a week since I first raised this so please can someone confirm when this is actually going to be dealt with?? Link to comment Share on other sites More sharing options...
RayL Posted March 10, 2018 Share Posted March 10, 2018 Hi @onehitwonder, I've forwarded your request to the poker department as well now and pending feedback on your question :) I will let you know as soon as I have an answer, Let me know if there's anything else I can do for you. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
onehitwonder Posted March 12, 2018 Author Share Posted March 12, 2018 Thanks for your help on this, let me know if they need any more details from me. Link to comment Share on other sites More sharing options...
RayL Posted March 13, 2018 Share Posted March 13, 2018 My pleasure to help @onehitwonder , I will update you as soon as we have an answer :) Former Community Moderator Link to comment Share on other sites More sharing options...
onehitwonder Posted March 17, 2018 Author Share Posted March 17, 2018 Hi Ray,Is there still no update on this??Is it standard for the poker department to take weeks to respond to queries- I am very surprised/frustrated it is taking this long when unibet have effectively taken money from my accountThanksJon Link to comment Share on other sites More sharing options...
onehitwonder Posted March 26, 2018 Author Share Posted March 26, 2018 @RayL is there really still no progress on this?? Link to comment Share on other sites More sharing options...
RayL Posted March 27, 2018 Share Posted March 27, 2018 @onehitwonder Apologies for the waiting times, I've looked into it and what we've done for migrated players is crediting the value of the ticktes tickets in Bonus Points.Do you remember how many tickets were left on your StanJames account when it closed? /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
onehitwonder Posted April 2, 2018 Author Share Posted April 2, 2018 @RayL Thanks Ray,From memory I had a 55e, 4x11e and a couple of the 2.20sCheers Link to comment Share on other sites More sharing options...
RayL Posted April 2, 2018 Share Posted April 2, 2018 Alright @onehitwonder, bonus points are added. Thank you for you patience :) Former Community Moderator Link to comment Share on other sites More sharing options...
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