mugmaster200 Posted July 25, 2016 Share Posted July 25, 2016 Im in 4 or 5 tourneys on there and the lobby isnt loading/updating, so on the break i restarted the client and now my tournaments arent opening... im on the final table of a butler league too :( Link to comment Share on other sites More sharing options...
xizted Posted July 25, 2016 Share Posted July 25, 2016 Everyone seems to have the same issue, i have no idea what is going on but you should contact support and post here so if this doesnt get fixed you will get a refund Link to comment Share on other sites More sharing options...
mugmaster200 Posted July 25, 2016 Author Share Posted July 25, 2016 gutted lol :'( Link to comment Share on other sites More sharing options...
xizted Posted July 25, 2016 Share Posted July 25, 2016 If it does get fixed you might be able to continue playing but i have no idea how they deal with this Link to comment Share on other sites More sharing options...
xizted Posted July 25, 2016 Share Posted July 25, 2016 Its fixed, restart client Link to comment Share on other sites More sharing options...
Andrew Posted July 26, 2016 Share Posted July 26, 2016 Sorry about that, the tourney lobby stopped updating for about 30m last night. If you have any refund requests (e.g. couldn't get back into a tournament you'd paid for) please contact regular support. Former head of poker @ Unibet Link to comment Share on other sites More sharing options...
AdJag612 Posted July 26, 2016 Share Posted July 26, 2016 @Andrew-Unibet wrote: Sorry about that, the tourney lobby stopped updating for about 30m last night. If you have any refund requests (e.g. couldn't get back into a tournament you'd paid for) please contact regular support.Hello Andrew,contacting support is rather difficult in this case. I was first on butlerleague1 when lobby crashed. When, after half an hour of trying to reconect I got back, I got the message that I was removed from the tournament due to "too long sit out". I was on 4th place however in the tournament and have cashed something, but I wasn't able to deffend my chances ... When I wouldn't be removed I still would have a lot of chips and could defend my 1st place. Why removing someone when there are connection issues ??? Poker and Sports ! The ideal combination at Unibet Link to comment Share on other sites More sharing options...
Andrew Posted July 27, 2016 Share Posted July 27, 2016 Please contact support if you want a refund or for the points to be adjusted. Former head of poker @ Unibet Link to comment Share on other sites More sharing options...
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