MoreTBC Posted February 4, 2018 Share Posted February 4, 2018 Title says it all. If you can't use your spins due to restrictions or any other reason (hopefully) you can request them to be converted here. I'm sure @JeppeL won't mind :)With that said, could you convert my spins please? :) Have you read my blog HERE... It's long isn't it :) Link to comment Share on other sites More sharing options...
jonny2192 Posted February 4, 2018 Share Posted February 4, 2018 Was waiting for this thread. thanks @MoreTBC Me too please. You can exchange UO tickets again all is unicorns and rainbows in Unibet land. Link to comment Share on other sites More sharing options...
MetalWolf Posted February 5, 2018 Share Posted February 5, 2018 Can you convert my spins too if that's ok? 😃 Link to comment Share on other sites More sharing options...
Kitch Posted February 5, 2018 Share Posted February 5, 2018 @MoreTBCConvert the spins into ??? Due mine tommorow. Much are the spins worth? Didn't know you could convert the spins. Link to comment Share on other sites More sharing options...
MoreTBC Posted February 5, 2018 Author Share Posted February 5, 2018 You get bonus points instead Have you read my blog HERE... It's long isn't it :) Link to comment Share on other sites More sharing options...
Ja-z-Polszy Posted February 6, 2018 Share Posted February 6, 2018 Hi @MoreTBC, how look spins conversion, how much bonus points for one bronze/silver spin ? Veni,Vidi,Vici Link to comment Share on other sites More sharing options...
MoreTBC Posted February 6, 2018 Author Share Posted February 6, 2018 @Ja-z-Polszywrote: Hi @MoreTBC, how look spins conversion, how much bonus points for one bronze/silver spin ?It's not the Queen of Flips spins that get converted, it's the slot machine spins you get for completing part two of the Monthly missions. Have you read my blog HERE... It's long isn't it :) Link to comment Share on other sites More sharing options...
Ja-z-Polszy Posted February 6, 2018 Share Posted February 6, 2018 @MoreTBCwrote: @Ja-z-Polszywrote: Hi @MoreTBC, how look spins conversion, how much bonus points for one bronze/silver spin ?It's not the Queen of Flips spins that get converted, it's the slot machine spins you get for completing part two of the Monthly missions.ooops 🤣 my mistake,thanks 😃 Veni,Vidi,Vici Link to comment Share on other sites More sharing options...
BundleFjoy Posted February 6, 2018 Share Posted February 6, 2018 Please exchange my spins into bonus also.I'm selfbanned. Thx Link to comment Share on other sites More sharing options...
Janek Posted February 7, 2018 Share Posted February 7, 2018 Please exchange my spins into bonus Thanks in advance. Link to comment Share on other sites More sharing options...
MoreTBC Posted February 12, 2018 Author Share Posted February 12, 2018 @JeppeL, @RayL,This still a thing we can do? Have you read my blog HERE... It's long isn't it :) Link to comment Share on other sites More sharing options...
JeppeL Posted February 12, 2018 Share Posted February 12, 2018 @MoreTBC I'm checking with the poker team if it's something we can accomodate, will get back to you tomorrow with a response!The free spins are very good value though as there are no wagering requirements on the win, so anything you get from them go straight to your account as cash :)/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
JeppeL Posted February 14, 2018 Share Posted February 14, 2018 @MoreTBC and everyone else:After discussing it thoroughly, we've decided not to offer the conversion possibilty. The spins are great value without any turnover requirement and very easy to use, so it would seem nonsensical from our point of view to offer this all things considered. I hope it's not too big of a problem and that you all get some good wins(free money) on the spins :)/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
MoreTBC Posted February 14, 2018 Author Share Posted February 14, 2018 @JeppeL,I can't use the spins, I'm self excluded. This makes them very hard to use :) Have you read my blog HERE... It's long isn't it :) Link to comment Share on other sites More sharing options...
jonny2192 Posted February 14, 2018 Share Posted February 14, 2018 @JeppeLSame here self excluded, The spins used be changed to bonus points for players self excluded before the month of the mission so we didnt lose out because self excluded. You can exchange UO tickets again all is unicorns and rainbows in Unibet land. Link to comment Share on other sites More sharing options...
Rushbie Posted February 14, 2018 Share Posted February 14, 2018 @JeppeLGood idea in a way, but how on earth are all players going to be able to gain benefits from those :speechless: Link to comment Share on other sites More sharing options...
MetalWolf Posted February 14, 2018 Share Posted February 14, 2018 Good idea but I'm also self excluded and so useless to me. Link to comment Share on other sites More sharing options...
nekoneko Posted February 14, 2018 Share Posted February 14, 2018 If you're self excluded, didn't you already get the 250 points in the mission instead of spins? Link to comment Share on other sites More sharing options...
JeppeL Posted February 14, 2018 Share Posted February 14, 2018 This issue was part of the talks we had about it and we feel, that we have to stick to our guns on this and keep the promotion as is. I understand it's not the greatest if you're self-excluded, but I guess it's a positive that the number of Free Spins given in the promotion is fairly small./Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
Tillus Posted February 14, 2018 Share Posted February 14, 2018 erm.. but isn't what youre doing is actually "not sticking to your guns" if you change the way of handling free spins without any previous announcement??! I mean, up to you to change your way of dealing with this any time obviously. And yes, we're talking nickles here. But last time there were spins on the missions you'd only convert spins into points if players were already excluded before that month. So if someone changed his casino-status just to be able to have spins converted for the next time, it's kinda messed up :/justmy2cents Link to comment Share on other sites More sharing options...
Rushbie Posted February 14, 2018 Share Posted February 14, 2018 Think new winds are blowing from now on @Tillus, From players to investors. Link to comment Share on other sites More sharing options...
MoreTBC Posted February 14, 2018 Author Share Posted February 14, 2018 It's really unfortunate that the option to change spins for points for self-excluded players has been removed.I fully understand that Casino is a much higher revenue stream for Unibet and they want/need to cross promote but I don't see how pushing players that have made a responsible gaming decision to potentially put themselves at risk in order to maximise their monthly rewards is a good decision over doing the conversion for what appears to be less than 10 people just now. Now I know we're only talking about a few €'s financially but there is also the time it takes to complete the mission (possibly up to 3 days) and the fact that you may have to play games or formats you're going to lose money at in order to receive a reward you cannot use.Going forward, is there an option to screen players before the beginning of the month that are self excluded and tailor rewards for them to not include spins? My understanding of one of the last software updates was that they could allow for personalised missions but I don't know if this extends to the reward. Have you read my blog HERE... It's long isn't it :) Link to comment Share on other sites More sharing options...
DavidP_Unibet Posted February 15, 2018 Share Posted February 15, 2018 I should probably explain a bit more as you mainly have me to thank for this but I don't feel we're being unfair here. When we first started giving free spins as a mission reward we agreed that all players who were already self-excluded at the start of that month could exchange their spins as that seemed only fair (in that first month, a particular step gave only free spins and no poker reward).After that we made sure that any mission step giving away free spins also gave a poker reward - the free spins are an extra on top of the poker reward and if you don't wish to play casino then you can just ignore them. If we say that everyone who is self-exlcuded can exchange the spins and receive the poker reward then everyone just self-exlcudes. Of course anyone who doesn't wish to play casino should self-exlcude, but we can't just add extra value to a mission step for no good reason.I've said a number of times that the reasoning behind this isn't because we are facing pressure to xsell players to casino, far from it. We have added this because we would like to be able to have access to the casino playerbase in order to xsell to poker and we can't take without some give. @MoreTBC There also isn't a quick solution for screening players at the beginning of the month when it comes to these missions, the targeted missions are a separate thing. “Heroes are heroes because they are heroic in behavior, not because they won or lost.” ― Nassim Nicholas Taleb Link to comment Share on other sites More sharing options...
DavidP_Unibet Posted February 15, 2018 Share Posted February 15, 2018 @Rushbie wrote:Think new winds are blowing from now on @Tillus, From players to investors.I can assure you that this isn't the case either!We want to grow the poker site, and we'd be helped massively in that endeavour by bringing more casino players to the site. This is part of that effort. “Heroes are heroes because they are heroic in behavior, not because they won or lost.” ― Nassim Nicholas Taleb Link to comment Share on other sites More sharing options...
MoreTBC Posted February 16, 2018 Author Share Posted February 16, 2018 @DavidP_Unibet,Would it possible to convert the spins into a €1 free bet/€1 bingo thingy then? I know it's not specifically the casino part of the website but it still get's us there :) I fully understand the need to give the casino a little in order to get access to that customer base, I think it's fine and I understand the reason behind giving spins as a reward. As far as I'm aware everyone in the thread isn't here from a "Screw spins, I don't want them" standpoint, it's a "I want to use them but I can't, is there an alternative?" standpoint. I would use the spins if I could but I can't because I made a RG decision months ago. I'd be very surprised if people are actively self-excluding now in the hope of getting an extra 100BP based on the activity in this thread but I fully agree it's not something Unibet want going forward. Have you read my blog HERE... It's long isn't it :) Link to comment Share on other sites More sharing options...
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