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An1mal Rank 9
Rank 9

Hi, i won Cash Game Festival package to Bulgaria and havent received no details about event ( hotel, casino, cash game token and etc.). Package won on 2018-06-20. I tried to contact them directly but they did not respond.

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22 REPLIES 22
Moderator
Moderator
Hi @An1mal, thanks for letting us know about the communication bug with them. I've reached out to our Poker department in order to advise on the channel the communication should happen. Thanks for letting us know, I'll be sure to update you as soon as I have an answer from them.

/Ray
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HonorTheGame Rank 10
Rank 10

Hi, I've also won a package( on 11.07.18 ) for the Cash Game Festival in Bulgaria and I'm waiting for the additional details. 

@Ray-Unibet - can you raise it with the relevant department, please? Thank you.

 

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Moderator
Moderator

Hi @HonorTheGame, The Cash game Festival tournament is an affiliate from which we don't house the information in our systems unfortunately. Did you try contacting them via https://www.cashgamefestival.com/, through their onsite message feature? If yes, was there no answer received yet?
Let us know if there is a bug in the communication.

/Ray

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HonorTheGame Rank 10
Rank 10

Hi @Ray-Unibet,  I've emailed the guys from Cash Game Festival and they told me they've forwarded my message to the correct contact from Unibet to manage this, but still no answer from Unibet department so far. Can you look into it?

Regards,

Dan

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Moderator
Moderator

I can't confirm this just yet @HonorTheGame but we have received an e-mail from our head of Poker to have a meeting one of these days regarding this so information has definitely started moving. I am fairly positive that good news is on it's way regarding Cash Game communication Smile after everything is clarified, I'll be more than happy to create a public post and attract everybody's attention to the new changes. Stay tuned!

/Ray

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An1mal Rank 9
Rank 9

Hi, any news ? You know festival starts next week...

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Janek Rank 11
Rank 11

@Jeppe-Unibet @Ray-Unibet Can I play qualifier for the Cash Game Festival in Bulgaria and if I win package postpone it to Malta in September or do i have to wait for Malta qualifier? 

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Unibet Poker Expert Patric-Unibet
Unibet Poker Expert

Hi all,

first of all apologies for the lack of communication when it came to Cash Game Festival packages.

The more detailed information should usually come from the organizers (hotel information, etc.).

First of all, if you let us know in advance, we can postpone packages to later events, so that is not a problem and I've done this already a few times.

For the Bulgaria event, the hotel is the Platinum Casino and Hotel in Sunny Beach.

Hotel room can be either twin or a double room, so it okay to bring someone with you.

300 EUR travel money should have been paid to all qualifiers already.

For the cash games itself, you just have to show up in the casino with your ID and you will receive 500 EUR in chips to play, the amount of time you play and if you add any of your own money to it, etc. this is all up to you.

If you have any more questions, please let me know, I will follow this thread from now on and take care of the communication in the future, so this doesn't happen again.

Please note I will be in Bucharest from tomorrow till Monday for the Unibet Open, so answers might take a bit longer.

Thanks

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PinkBamba Rank 4
Rank 4

Hi ! Answer please

For the cash games itself, you just have to show up in the casino with your ID and you will receive 500 EUR in chips to play
____
where to look your id number?

where to come for check-in at the hotel?
on the basis of what will be settling?

the organizers did not answer a single letter a month and fly out in a week. and no information where to go, what documents, except for the passport, to have with you.
Explain please. I just do not want to get far to Bulgaria, I would not want force majeure.

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