LoonieToonie Posted January 23, 2020 Share Posted January 23, 2020 hello has anybody had there account locked out for unethical play? i recently had my account locked with claims i was using artificial intelligence (Robots) to play for me which is completey absurd i talked with support and had my account unlock with the promise i would not use such programs again which i dont i didnt even no such things existed.i did confirm to support that i play on several other sites like pokerstars were i do use holdem manager which is allowed there so is the problem using a hud on other sites well playing on unibet at the same time? they were very unclear if that was the reasoning for the lock out.anyways my account is back on now but im very nervous of the situation because they can lock my account again and confiscate my funds the email said and how can i prove otherwise. i enjoy playing on unibet and love what there doing for the game with not allowing HUDS, all the promotions they have and being able to change names as often as u would like is just awesome but is my account and balance safe.PLEACE HELP Link to comment Share on other sites More sharing options...
ebitdaddy Posted January 23, 2020 Share Posted January 23, 2020 I've used both PT4 and HEM and never had this issue. Do you have any other programs opened? Link to comment Share on other sites More sharing options...
Jami-Unibet Posted January 23, 2020 Share Posted January 23, 2020 Hey @LoonieToonie,As you mentioned, your account is OK now. The only way to get it locked is to use 3rd party tools while playing on Unibet. This is forbidden in our T&C and will result in an account closure. This is something we take a really strict line in and will take action if we have any indicators of said softwares being used. Even if you're using such software for other poker clients and not Unibet, you're not allowed to use the software at the same time as you're playing on Unibet. 4 Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
LoonieToonie Posted January 24, 2020 Author Share Posted January 24, 2020 i completely agree thats why i love unibet poker so much just not sure if i should run holdem manager on other sites at the same time as unibet Link to comment Share on other sites More sharing options...
comanimal Posted January 24, 2020 Share Posted January 24, 2020 Same here, using HEM all the time while playing at Unibet, no problem whatsoever. Link to comment Share on other sites More sharing options...
SCOBY Posted January 24, 2020 Share Posted January 24, 2020 You say you use programs to play holdem online.?for me this is something I don't understand and I think you should totally ban it.😠 I criticize what I don't like"!!! Link to comment Share on other sites More sharing options...
comanimal Posted January 24, 2020 Share Posted January 24, 2020 Unibet has banned using 3rd party programs, but they are very popular in lots of other poker rooms. If you don't use them, you put yourself at a disadvantage, so I would consider it as a must when playing at other poker rooms. And frankly, they make your life a lot easier, especially when multitabling. Stats don't lie. Link to comment Share on other sites More sharing options...
pinki Posted January 24, 2020 Share Posted January 24, 2020 @SCOBY many people are playing also stars and 888 where many programs can be integrated into their software. However, you can't do it at Unibet, so what's the problem? Have you seen @IanSimpson game during stream? 1 "Small opportunities are often the beginning of great enterprises." Link to comment Share on other sites More sharing options...
SCOBY Posted January 24, 2020 Share Posted January 24, 2020 @pinki wrote: @SCOBY many people are playing also stars and 888 where many programs can be integrated into their software. However, you can't do it at Unibet, so what's the problem? ok now I'm quiet, because I play mostly on unibet.😃And as for Ian's stream, I didn't have time to watch it.As long as it does not affect me I am quiet about using the programs elsewhere. 1 I criticize what I don't like"!!! Link to comment Share on other sites More sharing options...
SCOBY Posted January 24, 2020 Share Posted January 24, 2020 @pinki You are a good psychologist in this community.👍 I criticize what I don't like"!!! Link to comment Share on other sites More sharing options...
SCOBY Posted January 24, 2020 Share Posted January 24, 2020 Now I understand why other software has more players playing. I criticize what I don't like"!!! Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted January 24, 2020 Share Posted January 24, 2020 @ReCorpH wrote:Hey @LoonieToonie,As you mentioned, your account is OK now. The only way to get it locked is to use 3rd party tools while playing on Unibet. This is forbidden in our T&C and will result in an account closure. This is something we take a really strict line in and will take action if we have any indicators of said softwares being used. Even if you're using such software for other poker clients and not Unibet, you're not allowed to use the software at the same time as you're playing on Unibet.Just want to elaborate a bit on this. It's okay to use third party software on other sites, but if the software is also supporting our client, you'll run into issues. Simply put: never use any 3rd party tools which CAN interact with our client. 4 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
SkilfulPoker Posted January 24, 2020 Share Posted January 24, 2020 Hey nice you got your account back, I think it's nice Unibet give a chance in case someone didn't understand etc. But I would say also for me this is one of the best features of Unibet poker. People have been saying poker is dead in sngs and heads-up for ages at any decent stakes due to bots etc. So Its great that Unibet take a really active stance against this. I remember when Unibet Poker was first opened and the site was touted as being for regular social players, this was clear in the promos which didn't over value pros who just churn volume, with promos like double trouble helping anyone that's lost money in a week! Unibet still is true to these principles which is awesome. I don't play poker as much as I used to, but when I do I always choose Unibet, and this is a huge part of that reason, also the community and the way the site cares about building a fun environment for all players that is also fair. Anyway pleased you got your account back, good luck at the tables! 5 Link to comment Share on other sites More sharing options...
Argevolen Posted January 24, 2020 Share Posted January 24, 2020 EDIT by @Stubbe-Unibet. Removed the content of this post as it contained a list of prohibited software on another network, which was causing confusion, as it was seen as list applicable to Unibet. Link to comment Share on other sites More sharing options...
LoonieToonie Posted February 2, 2020 Author Share Posted February 2, 2020 that's what I wanted to no thanks for the info not worth the risk I love this site to much to risk it ill play unibet on it own when I play : } Link to comment Share on other sites More sharing options...
LoonieToonie Posted February 2, 2020 Author Share Posted February 2, 2020 completely agree Link to comment Share on other sites More sharing options...
ebitdaddy Posted February 18, 2020 Share Posted February 18, 2020 Hey all,So today, I got my account suspended and reinstated for alleged use of a 3rd party program with unibet. Personally, I have had Unibet open with stars, 88, other reputable poker sites and some chinese ones that have now ceised their operations. I've used huds, stars helper with other poker sites that allow that as unibet was open and never had an issue with this. However, over the last half a year or so, I've been exclusively playing on Unibet with an exeption of 2 weekends where I fired up stars on sunday (note here, I've played on stars without any huds or other programs).Now comes the fun part. I had my unibed account suspended last night/today. Read the acusation, contacted live support and had my account back in 20minutes or so (smooth). But, knowing that I've not used anything as I played, worries me that I might have my account suspended again (as I understand, this time without an opportunity to get it back). Is there anyone I could inquire about the details of what was "spotted" running with the client? (I've seen the program list and even commented on this thread before) For all I know, it might have been antivirus program or a keylogger, who knows?p.s. I have been using Unibet for years now with no issues or missconduct on my side, I have been an active member of the community here and I just want to know so that I wouldn't have to withdraw money everyday not knowing if I might just have my account suspended over night again (this time for good).p.p.s. I've just finished scanning my computer with malwarebites, no threats found.@Stubbe-Unibet @ReCorpH Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted February 18, 2020 Share Posted February 18, 2020 @ebitdaddy, sent you a PM :) Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
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