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biggerballz Rank 2
Rank 2
  1. Unibet is obliged to carry out security checks on its customers. These security checks have to be done to guarantee the right level of security for both parties involved. As a part of this security check we kindly ask you to respond to this e-mail enclosing the following documents.
  2. 1. A document showing the source of funds for your deposit.
  3. 2. Verify your identity (A photo of you ID next to your face)
  4. Provide a digital photograph of your government–issued ID card, driving licence or passport that clearly displays:
  5. • Document number (ID number, licence number, passport number), your full name and date of birth.
  6. • No black/blurred portions (all details must be in focus)
  7. • All four corners of the document (ie. no cropping)
  8. • Expiry date that has not passed
  9. • Front and back of the ID card or licence
  10. Please ensure the size of the combined attachments do not exceed 4MB as larger files may not reach us if they exceed this size.
  11. We assure you that we will treat all this information confidentially and it is only for internal use. Once we have received the documents you will not be requested to send the same ones again while they remain valid.
  12. Should you need further assistance regarding this request then please keep the original information of this e-mail when responding to us.
  13. Thank you for your understanding and cooperation.

When i read https://www.unibetcommunity.com/t5/Documents-and-Verification-Help/Withdraw-delay-with-a-verified-ac... this give me the creeps!

They requested this around 1 month ago from me, so i sent them ID next to face and a bet and because im a highroller i can sent only my betting history. So since then NOTHING happened with my account! When i read this story from @mafu then i am in a better position. I deposit 5 high amount, won and cashed out luckily i always verify my account before i start playing, so next day i received my withdraw and some days later i received this mail Rofl So i don't care, if you verify me or not and when you now starting to tell me, you need to do this because of your license THEN WHAT NOW? You already paid me!!!! So you have no prove of my funds, you have nothing and now shall i go to the UK Gaming commission and tell them and you get a penalty fee?? Shall i??? When you think, that you can treat all customers like this then your wrong, i will not sent any more infos, because i don't care and you already paid me! I think your security department is just a big joke requesting this AFTER they paid me and yes i only posted this, because @mafu is not the only one here. So go ahead and close my account if you want to...i don't need scam unibet

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livertool Rank 19
Rank 19

I quess they have finally upgraded their methods, pay first and ask later Very Happy

But there is no point to try verify your account unless they ask for it because they won´t.

 

"I've done the math enough to know the dangers of our second guessing"
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Highlighted
WuDu Rank 17
Rank 17

HeartHeartsHeart pic for the LOLzzzz?

We're gonna win on so many levels! We're gonna win, win, win. You're gonna get so tired of winning, you're gonna say: "Mr. President please, we don't wanna win anymore, it's too much!" And I'm gonna say: "I'm sorry, we're gonna keep winning because we're gonna make America great again!"
God Emperor Trump
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Community Manager
Community Manager

biggerballz wrote:
  1. Unibet is obliged to carry out security checks on its customers. These security checks have to be done to guarantee the right level of security for both parties involved. As a part of this security check we kindly ask you to respond to this e-mail enclosing the following documents.
  2. 1. A document showing the source of funds for your deposit.
  3. 2. Verify your identity (A photo of you ID next to your face)
  4. Provide a digital photograph of your government–issued ID card, driving licence or passport that clearly displays:
  5. • Document number (ID number, licence number, passport number), your full name and date of birth.
  6. • No black/blurred portions (all details must be in focus)
  7. • All four corners of the document (ie. no cropping)
  8. • Expiry date that has not passed
  9. • Front and back of the ID card or licence
  10. Please ensure the size of the combined attachments do not exceed 4MB as larger files may not reach us if they exceed this size.
  11. We assure you that we will treat all this information confidentially and it is only for internal use. Once we have received the documents you will not be requested to send the same ones again while they remain valid.
  12. Should you need further assistance regarding this request then please keep the original information of this e-mail when responding to us.
  13. Thank you for your understanding and cooperation.

When i read https://www.unibetcommunity.com/t5/Documents-and-Verification-Help/Withdraw-delay-with-a-verified-ac... this give me the creeps!

They requested this around 1 month ago from me, so i sent them ID next to face and a bet and because im a highroller i can sent only my betting history. So since then NOTHING happened with my account! When i read this story from @mafu then i am in a better position. I deposit 5 high amount, won and cashed out luckily i always verify my account before i start playing, so next day i received my withdraw and some days later i received this mail Rofl So i don't care, if you verify me or not and when you now starting to tell me, you need to do this because of your license THEN WHAT NOW? You already paid me!!!! So you have no prove of my funds, you have nothing and now shall i go to the UK Gaming commission and tell them and you get a penalty fee?? Shall i??? When you think, that you can treat all customers like this then your wrong, i will not sent any more infos, because i don't care and you already paid me! I think your security department is just a big joke requesting this AFTER they paid me and yes i only posted this, because @mafu is not the only one here. So go ahead and close my account if you want to...i don't need scam unibet


Hi @biggerballz and thank you for the post, I'll try and answer your questions and comments accordingly.

You mention first, that nothing has happened since you sent in the requested documents. That's because they where the correct documents and thus approved, meaning there would be no reason for us to request additional ones. You didn't just send a screen shot of your betting history on another site, but also a screenshot proving that money made it to your Skrill account and then to us - a proof of the source of the funds. 

As described in the mafu's thread, we're obliged to request source of funds when a customer plays/deposits and reaches a certain amount. A source of funds request is not made with the intention of shuting down a players account, defacto banning him/her from playing on Unibet, but simply part of the KYC process we're required to complete. Also here I must add, that even though you describe your journey as having deposited and withdrawn high amounts, you have no way of knowing the amounts deposited and withdrawn by mafu or whether or not it's in the same ball park, as neither he or us ever disclosed that information. But do keep in mind that all things are relative, and what you describe as a high or low amount might be, and often are, considered differently by other people.

You're welcome to contact the UK Gaming Commission should you wish to do so, in regards to your verification all was handled appropiately as far as I can tell - there also isn't any document request pending on your account and all looks fine, so we won't be asking for those additionional documents you say you won't send Smile

Have a great rest of Friday and weekend as well Smile

/Jeppe

 

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biggerballz Rank 2
Rank 2


Hi @biggerballz and thank you for the post, I'll try and answer your questions and comments accordingly.

You mention first, that nothing has happened since you sent in the requested documents. That's because they where the correct documents and thus approved, meaning there would be no reason for us to request additional ones. You didn't just send a screen shot of your betting history on another site, but also a screenshot proving that money made it to your Skrill account and then to us - a proof of the source of the funds. 

As described in the mafu's thread, we're obliged to request source of funds when a customer plays/deposits and reaches a certain amount. A source of funds request is not made with the intention of shuting down a players account, defacto banning him/her from playing on Unibet, but simply part of the KYC process we're required to complete. Also here I must add, that even though you describe your journey as having deposited and withdrawn high amounts, you have no way of knowing the amounts deposited and withdrawn by mafu or whether or not it's in the same ball park, as neither he or us ever disclosed that information. But do keep in mind that all things are relative, and what you describe as a high or low amount might be, and often are, considered differently by other people.

You're welcome to contact the UK Gaming Commission should you wish to do so, in regards to your verification all was handled appropiately as far as I can tell - there also isn't any document request pending on your account and all looks fine, so we won't be asking for those additionional documents you say you won't send Smile

Have a great rest of Friday and weekend as well Smile

/Jeppe

 


@Jeppe-Unibet i will also try to clarify it. Last time i asked the support, which was around the same day, when @mafu was verified, they said, we still waiting for an update from the relevant department. So i never received any email, telling me, that they accepted this! And you say it is the source of funds, what i have sent? Rly? Do you have any idea, how i generate my money for this bet at the other bookie? You saw only a screenshot from a big win and a withdraw and where came my "starting" money from,which i used to play at the other bookie or does it simply not matter? i think it matters a lot ! - and when i read mafus treat correct, you also wanted to know the origin of the money. Is 5 digits not big money? I think 99% here will play with less money. but well, there is always a guy who is bigger. The fact is only, that you don't have the origin of the source of funds, any normal player can show you a screenshot from an other operator that wil show 1 bet,that he has won...so what do you prevent there? Nothing as long as you dont have the origin of the source of funds.

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nekoneko Rank 10
Rank 10

I guess this fail troll waited for a week crying sad in his corner cause no reply from Unibet Smile Today finnaly his moment came ! Quick reply back mate with woman avatarSmile glad Unibet made your day.

First is like "wohoo look at me i'm cool, i cashed out with no verify ! i don't care about Unibet "

Few days later comes to reply back right away with " oh but u didn't verify me properly"

People like you ruin it for everyone else.

 

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livertool Rank 19
Rank 19

I think (s)he had valid point there with a little sarcastic twist Very Happy

Sure they may caught some little idiot fishes, that don´t know what they are doing, for moneylaundring or fraud with all those request of million documents but most of part it is just headache for legit gamblers. I would think the "best" criminals can think pretty much bulletproof ways of their devious actions... until they are caught and have to figure even better ways. Which propably means that few extra documents is demanded to verify account.

But law is law and the never ending race between the good, the bad and the ugly goes on and all we can do is go with the flow.

"I've done the math enough to know the dangers of our second guessing"
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Community Manager
Community Manager

biggerballz wrote:


Hi @biggerballz and thank you for the post, I'll try and answer your questions and comments accordingly.

You mention first, that nothing has happened since you sent in the requested documents. That's because they where the correct documents and thus approved, meaning there would be no reason for us to request additional ones. You didn't just send a screen shot of your betting history on another site, but also a screenshot proving that money made it to your Skrill account and then to us - a proof of the source of the funds. 

As described in the mafu's thread, we're obliged to request source of funds when a customer plays/deposits and reaches a certain amount. A source of funds request is not made with the intention of shuting down a players account, defacto banning him/her from playing on Unibet, but simply part of the KYC process we're required to complete. Also here I must add, that even though you describe your journey as having deposited and withdrawn high amounts, you have no way of knowing the amounts deposited and withdrawn by mafu or whether or not it's in the same ball park, as neither he or us ever disclosed that information. But do keep in mind that all things are relative, and what you describe as a high or low amount might be, and often are, considered differently by other people.

You're welcome to contact the UK Gaming Commission should you wish to do so, in regards to your verification all was handled appropiately as far as I can tell - there also isn't any document request pending on your account and all looks fine, so we won't be asking for those additionional documents you say you won't send Smile

Have a great rest of Friday and weekend as well Smile

/Jeppe

 


@Jeppe-Unibet i will also try to clarify it. Last time i asked the support, which was around the same day, when @mafu was verified, they said, we still waiting for an update from the relevant department. So i never received any email, telling me, that they accepted this! And you say it is the source of funds, what i have sent? Rly? Do you have any idea, how i generate my money for this bet at the other bookie? You saw only a screenshot from a big win and a withdraw and where came my "starting" money from,which i used to play at the other bookie or does it simply not matter? i think it matters a lot ! - and when i read mafus treat correct, you also wanted to know the origin of the money. Is 5 digits not big money? I think 99% here will play with less money. but well, there is always a guy who is bigger. The fact is only, that you don't have the origin of the source of funds, any normal player can show you a screenshot from an other operator that wil show 1 bet,that he has won...so what do you prevent there? Nothing as long as you dont have the origin of the source of funds.


I appreciate your passion @biggerballz, but honestly, you're mostly looking for something that isn't there. 

1) If you didn't get an email for the document approval, you have my apoliogies, I believe one should be sent out automatically. 

2) Regarding the source of funds, we saw a screenshot of a big win yes, but there was also a screenshot of your profile page from that site and the username found there matches with the one found on the screenshot of the win. Either your documents are correct, and the source of funds is proven, or they're fake and you cheated us, which equates to document fraud and is a punishable offence by law. Our player safety agents are taught spotting fake documents, so since they approved yours, I'll assume they're real Smile

Regarding the origin of the money, we only ask for proof of funds for funds that are on Unibet, and only when it's for a certain level of amounts. The money you deposited here were won on another site, you've proven that and thus we don't care about the initial amount deposited on the other site or how many bets you had to place to get there.

Lastly, you ask what we prevented. If I understand that correctly, I'd say that we prevented the possibility of laundering money through our site, or at least greatly reduced it, while at the same time complying with the regulations set forth by our licensing body and offer a good gaming experience. 

/Jeppe

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biggerballz Rank 2
Rank 2


I appreciate your passion @biggerballz, but honestly, you're mostly looking for something that isn't there. 

1) If you didn't get an email for the document approval, you have my apoliogies, I believe one should be sent out automatically. 

2) Regarding the source of funds, we saw a screenshot of a big win yes, but there was also a screenshot of your profile page from that site and the username found there matches with the one found on the screenshot of the win. Either your documents are correct, and the source of funds is proven, or they're fake and you cheated us, which equates to document fraud and is a punishable offence by law. Our player safety agents are taught spotting fake documents, so since they approved yours, I'll assume they're real Smile

Regarding the origin of the money, we only ask for proof of funds for funds that are on Unibet, and only when it's for a certain level of amounts. The money you deposited here were won on another site, you've proven that and thus we don't care about the initial amount deposited on the other site or how many bets you had to place to get there.

Lastly, you ask what we prevented. If I understand that correctly, I'd say that we prevented the possibility of laundering money through our site, or at least greatly reduced it, while at the same time complying with the regulations set forth by our licensing body and offer a good gaming experience. 

/Jeppe


@Jeppe-Unibet

1. They are real,don't worry -) As a pro gambler, i have plenty of big winnings.

2. You don't care about the initial amount?? So you saying, as long as you get a screenshot with a big win, profile and bet, you will ALWAYS accept this? Are there any T&C that will prove that?

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BonusPater Rank 23
Rank 23

@biggerballz, what an annoying troll you are - but also pretty entertaining Very Happy

Just to be sure, what you’re essentially saying is this: when Unibet are to prove the source of funds, I want them to always request documents that go back to the very beginning. This would essentially mean that you’d have a lot of cases where the customer had to send in more than SEVERAL HUNDRED documents. A money trail can be sooo long. Back when I was gambling more serious and using Skrill quite a bit, I could personally have ended up having to send +1000 document. I made a couple of deposit to Skrill and then had several hundred deposits and withdrawals from my Skrill (moneybookers back then) account to more than 15 different bookmakers. 

Sure, you’re a real genius thinking this is a good idea Very Happy 

Former community manager. Used to be known as "Stubbe-Unibet" | Bundesliga blog | How NOT to play poker blog
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