9 days I ago I won nearly 4000€. I wanted to make 3755€ withdrawal but for some reason I was asked to approve my adress and dentity again.I uploaded my ID card and my bank statements of the last 3 months. Now they're saying my proof of adress is too old while all 3 bank statements are from the last 3 months. I live in Iceland I even spoke with my superviser about this matter and he said that bank statement is the best possible proof of my adress. It shows where I live, how much of taxi I pay and that I'm getting paid to the same card that I'm playing with. I don't even know what kind of documents they expect me to upload now. It's so unfair and frustrating. I lost so much money using this website and when I finally won big amount of money they're trying to do their best to delay or even reject the payment. I'm afraid I will have to share this story with Iceland newspapers. I don't see any other choice.
Solved! Go to Solution.
Hi @Konradas, I've received the documents but they are from the same company that is mentioned in my post above. That company doesn't seem to be a Bank. It is a security firm, which I'm afraid is not accepted as a proof of address. Would it be possible to provide an actual bank statement? Or if it's too much hassle, utility bills, internet bills or police conducts are also accepted as proofs of address. A more detailed explanation over what exactly is needed can be found in the link below.