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Tum Rank 3
Rank 3

So I tried to withdraw some money, and it has been frozen as I need to verify myself.

Screen Shot 2018-08-08 at 19.56.25 copy.pngHowever when I go to the verification page I just get a message that I was verified for a withdrawal for last year and no option to verify myself again.

Screen Shot 2018-08-08 at 20.00.42.png

 

Not quite sure what to do. 

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Moderator
Moderator
Hi @Tum Smile Thanks for notifying us. The approval of your documents didn't trigger the payment automatically, it has now been approved an paid manually. Apologies for that.

/Ray
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14 REPLIES
Tum Rank 3
Rank 3
Moderator
Moderator
Hi @Tum Smile Thanks for notifying us. The approval of your documents didn't trigger the payment automatically, it has now been approved an paid manually. Apologies for that.

/Ray
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Tum Rank 3
Rank 3

No worries, thanks a lot for your help @Ray-Unibet

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Lmcc Rank 3
Rank 3
Hi @Ray-Unibet I'm having this same problem. Could you look into it for me please?
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Moi70 New member
New member

Hi I am having this problem too. Please could you sort it for me.

Many thanks! 

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maox27 Rank 4
Rank 4

I have proble with withdrawal too. 

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Moderator
Moderator
@Lmcc, It should be solved now.
@maox27, there is an old outstanding verification on your account. I have contacted our colleagues in Customer Service and they should be in touch soon Smile

/Ray
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OC750 Rank 3
Rank 3

Hi, I am having the same problem.  I cant deposit as it says I need to verify account.  When I go to the verify account part it says i'm all ok.  So I cant actually deposit, but dont need to verify.  Weird.

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