As a customer at Unibet, there's a chance you've already had - or will in the future - a need to contact our customer support for help in one way or another. A lot goes into handling all the contacts via chat, phone and email, in fact it's the biggest department we have. Located in Malta, customer support has handled more than 1 million contacts from Unibet customers so far this year and still going strong.
To shed light on the life as a customer support agent at Unibet being in contact with customers daily, we got in touch with Lily - one of our many great agents - she handles contacts with customers from a number of different countries. All questions for her were asked by community members, we hope you'll enjoy the read.
The iGaming business is often portrayed as the bad guy trying hard to nick every last penny from their customers. In Unibet's case, this portrayal couldn't be further off the mark; responsible gaming (RG) is a key component of the company's culture, and we've got a dedicated team focusing solely on providing a safe, secure and supportive environment. We're considered an industry leader in the RG area and have won several RG awards. We recently had a chat with our RG colleagues and are happy to share a bit of information about how seriously we take this area.
Going through the sportsbook section looking for the next great odds on which to place a bet, you’ve probably wondered what it’s like to sit on the other side of the table, you know, being the one who decides the odds to be put on the Unibet site.
The first instalment here in “The Locker Room”, our series of a behind the scenes look at the inner workings of Unibet, is an interview with the compiler Alistair who’s one of our great Unibet Group odds compilers.
Alistair has been working as an odds compiler for more than 2 decades, and in this time he’s seen and worked through massive changes in the betting industry, including the change that’s made it possible for us all to be here - the internet implementation which began back in the late 90s.