pam33 Posted July 28, 2017 Share Posted July 28, 2017 Hi Just wondering what the minimum stake is for these games as it doesn,t say in the terms and conditions.It was the same in a previous tournament and when i asked live chat they said there wasn,t a minimum stake as it wasn,t stated - when it actually turned out there was.It also seems strange why i only received an email about this tournament today, yet it started a few days ago.I hadn,t seen it previously as it isn,t under "casino tournaments" - just special offers ThxPam Link to comment Share on other sites More sharing options...
pam33 Posted July 28, 2017 Author Share Posted July 28, 2017 Just noticed its done it with poker as well. Unibet have sent me an email today regarding added money poker tournaments - yet its almost over . I do like playing on Unibet but why send out promotion emails when they,ve almost finished. Surely they should be sent out before it starts. Pam Link to comment Share on other sites More sharing options...
pam33 Posted July 29, 2017 Author Share Posted July 29, 2017 HiStill can,t get a response from emails or live chat.I played most of the msisons yesterday and gained 1500 points, yet i,m still not showing on the leaderboard and don,t know why.One of member from live support suggested it might be because the leaderboard is only updated duruing business hours but it clearly says at the top that it was last updated at midnight last night.Another member of staff wanted me to send a screenshot of the game i was on?????????????Hope someone can help me out here as i,ve lost a fair bit trying to get on the leaderboard and the lack of responses from the help section is getting quite frustrating. Thx Pam Link to comment Share on other sites More sharing options...
David-Unibet Posted July 31, 2017 Share Posted July 31, 2017 Hi Pam (and everyone), David here from the Casino team. I'll try and answer all of the questoins posted above. There is no minimum stake on the selected games. The promotion is not a tournament so it will not appear in the tournaments section. It's a leaderboard format which is why the positions are shown in a tab within the promotion page. We've taken on the feedback on the promotional naming conventions (tournaments/leaderboard) and will ensure there's absolute clarity in future communications. You're correct that the leaderboard was only updated during business hours, the next leaderboard update will be within a few hours. Regarding your customer services communications - I'll speak to CS today and give them your feedback. If you have any more questions then please let me know. Good luck for the upcoming days left of the promotion! David Link to comment Share on other sites More sharing options...
HAI_ROMANIA Posted July 31, 2017 Share Posted July 31, 2017 I have the same problem. I 've played every day 10 spins on Twin Spin (desktop and tablet )= 750 points/day, 10 spins on Live roulette (100+250=350points) but I , only have 1400 points..... ??????? why ??? Link to comment Share on other sites More sharing options...
juicyapple Posted August 1, 2017 Share Posted August 1, 2017 watch out the conditions & terms.... idk maybe u have bet 1:1 on roulette or more then 67% on table on 1round? Link to comment Share on other sites More sharing options...
HAI_ROMANIA Posted August 1, 2017 Share Posted August 1, 2017 My dear friend , I only write here after I read all the terms 100 times. I am not a beginner . Thank you ! I am still waiting for answers Link to comment Share on other sites More sharing options...
pam33 Posted August 2, 2017 Author Share Posted August 2, 2017 I completed all the missions plus some extra spins on n desktop and mobile , yet only got 600 points when leaderboard was updatedTwin Spins 750 on their own Link to comment Share on other sites More sharing options...
HAI_ROMANIA Posted August 2, 2017 Share Posted August 2, 2017 Yes pam33 , I will go further to a lawyer . This is the only way to justice. I've played every day all the bonus missions except blackjack and i have only 1550 points (only twin spins means 750/day * 6 or 7 days = more than 4000 just for twin spins). Others have 50000 points. Some rules for us and other rules for others, but the prize is the same for all. Thiefs are everywhere. Link to comment Share on other sites More sharing options...
JeppeL Posted August 2, 2017 Share Posted August 2, 2017 @HAI_ROMANIA We'll forward it to the casino team tomorrow, have them look into it and hopefully have it solved fast and proper :)/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
pam33 Posted August 2, 2017 Author Share Posted August 2, 2017 Tried emailing customer support but they just sent me a link for the t,cs and c,s which i,ve already read.Tried live chat even though it takes forever but as usual i don,t even think they know about this tournament. After asking lots of questions they just say they,ll refer it to the casino team - even though i clicked on live chat for casino How is it possible someone can even get close to 52k points?The problem with these tournaments is that the rules are unclear or they are different for people in different countries and by the time you get an answer to your query the tournament is almost over.I,ve been playing at least 10 spins on Live Money wheel - 10 spins on live Blackjack - 10 spins on live roulette (on less than 30% off the board) - 10 spins on live 3card poker and more than 10 spins on Twin spin and have done them all on laptop, desktop and mobile everyday . (I,m not sure whether a laptop counts as mobile or desktop, but either way i should have a lot more points than i have.That should be 100 points x 4 + 250 for completing missions on desktopand 250 x 4 +500 for mobileIt also says for extra points you can play an extra 10 spins on live casino - i presume this means twinspin as its included in this tournament ( even though its not a live casino game) Link to comment Share on other sites More sharing options...
pam33 Posted August 2, 2017 Author Share Posted August 2, 2017 ps : Why does it say this in the first part of the t,cs and c,s when twinspin isn,t part of the live casino(It just seems very contradictory) Terms and ConditionsOnly activity on Casino Grande will be taken into consideration. Link to comment Share on other sites More sharing options...
JeppeL Posted August 3, 2017 Share Posted August 3, 2017 @pam33 @HAI_ROMANIAThe reason for the "missing" points isn't that there are different rules for different countries, instead it's because the main mission can be completed over and over for every 10 rounds played, while the bonus missions can only be completed once per channel for the whole tournament(desktop and mobile): Earn ‘Mission points’ for every 10 rounds you play in Live Casino - GrandeEarn ‘Bonus mission points’ when you complete the other missions below.https://www.unibet.com/promotions/casino-promotions/the-missionHope this clears up the confusion about the points./Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
HAI_ROMANIA Posted August 3, 2017 Share Posted August 3, 2017 Don't try to do this jeppe. NOt all of us are stupid . If the prblem will not be solved I will go further to a lawyer Link to comment Share on other sites More sharing options...
Nospheratu Posted August 3, 2017 Share Posted August 3, 2017 So then you can or cannot play Twin Spin since on the main mission it specifically mentions "Live Casino Grande" while on the list for the daily points the game is on there (for some odd reason)? Link to comment Share on other sites More sharing options...
HAI_ROMANIA Posted August 3, 2017 Share Posted August 3, 2017 I am tired of this casino unibet. It's time for the autorithies to know how the casino steal people money. It's not the first time when I had problem . You've changed the rules every day . The print screen shows ALL THE TASKS CAN BE COMPLETED EVRY 24 HOURS Link to comment Share on other sites More sharing options...
JeppeL Posted August 3, 2017 Share Posted August 3, 2017 @HAI_ROMANIA wrote: Don't try to do this jeppe. NOt all of us are stupid . If the prblem will not be solved I will go further to a lawyer@HAI_ROMANIA I wasn't trying to fool anyone and I didn't know that the T&C had been changed(today is the first time I've looked at the promotion) - but you're right, it's not good, even if we do have the right to change a promotion in case of error such as these(it's covered in the general Unibet T&C.The issue here was, that the line saying that the missions could be completed every day, mistakenly was in the T&C for some countries, but not all around. Because of this, the casino team was left with a decision of how to fix it and they chose to complete the promotion the way it was originally intended, as this was deemed fair for the majority of players. We apologize for the mistake and will do our best to make sure it doesn't happen in the future! Should it happen again, that a promotion has conflicting information, then please do let us know right away so it can be fixed asap! Edited by Jeppe-Unibet: Added update with information from casino team. Former Community Manager Link to comment Share on other sites More sharing options...
SCOBY Posted August 3, 2017 Share Posted August 3, 2017 O what is here ???? Is not O.K !!!!!!!!!!!!!!!! I criticize what I don't like"!!! Link to comment Share on other sites More sharing options...
JeppeL Posted August 4, 2017 Share Posted August 4, 2017 @Nospheratu wrote:So then you can or cannot play Twin Spin since on the main mission it specifically mentions "Live Casino Grande" while on the list for the daily points the game is on there (for some odd reason)? Missed this one yesterday @Nospheratu, but you're correct: Twin Spin would only count for completing the bonus mission and all play towards the daily main mission must be via Live Casino - Grande. Former Community Manager Link to comment Share on other sites More sharing options...
HAI_ROMANIA Posted August 7, 2017 Share Posted August 7, 2017 Another "good" decision from Casino team unibet to hide the page of the "mission possible" tournament , because it's not good for us to see the final leaderboard. Are you scared of smth ????? Or it's not our right to see the final position where the first place has more than 80000 (of course this is not possible but here, at unibet casino everything s possible) Link to comment Share on other sites More sharing options...
pam33 Posted August 7, 2017 Author Share Posted August 7, 2017 Thats a good point - How was it possible for someone to get over 8k points, when the only possible way would be to play Twin spin which we are now told don,t count(Lost a small fortune on this promo and didn,t even get any points for most of my play)I do like the casino on Unibet but hopefully future promos and tournaments will be better thought out in the future. Link to comment Share on other sites More sharing options...
juicyapple Posted August 8, 2017 Share Posted August 8, 2017 idk why some people give negative feedback all the way.....this kind of promo was not the same like other promotion where the leaderboard was update all the time but yeah i was still like it. this was something different.THX unibet!!! Link to comment Share on other sites More sharing options...
JeppeL Posted August 8, 2017 Share Posted August 8, 2017 @HAI_ROMANIA wrote:Another "good" decision from Casino team unibet to hide the page of the "mission possible" tournament , because it's not good for us to see the final leaderboard. Are you scared of smth ????? Or it's not our right to see the final position where the first place has more than 80000 (of course this is not possible but here, at unibet casino everything s possible)@HAI_ROMANIA I'm not seeing what you're seeing, the leaderboard isn't hidden and no one has more than 80000 points, but just under. You'll find the leaderboard by clicking here :)/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
HAI_ROMANIA Posted August 8, 2017 Share Posted August 8, 2017 Yes Jeppe , the page was hidden for 5 hours and the first place has 79000 points (no one can do this , it's impossible). And the winnings are not in the account yet. Thank you and have a good day ! Link to comment Share on other sites More sharing options...
JeppeL Posted August 9, 2017 Share Posted August 9, 2017 @HAI_ROMANIA Per the T&C, prizes should be paid out within 72 hours of the tournament ending, so it should be there before 23:00 CET tonight - if not, we'll chase it for you to get it there soon as possible./Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
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