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lilybignell New member
New member

Is it normal to get my proof of ID approved and my address is still pending? 

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Moderator
Moderator

Hey @lilybignell and welcome to the Community!

This happens from time to time, in cases such as this. The picture of the ID was sufficient but the picture of Proof of Address was not and had to be re-requested. The latest submitted documents is now pending review and will be sorted as soon as possible. Smile I'll let you know if there's any changes during today! 

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