probotaa Posted June 13, 2019 Share Posted June 13, 2019 So I have a problem. The provider of Lucky Reel game is not allowing players from Poland to play his games. Thats why even tho I have opted in, made a deposit I cannot use the free spins. I leave at your site LOTS of money every month, and yet your customer service, bonus system and everything regarding this matter is treating me like some bum. No words. Dissapointed AF and leaving Unibet for some other bookie who actually give a F bout their loyal customers. Like what the hell. How hard would it be to give 25 free spins on other game? Come on... Its just rediculous.Caroline: Our aim is give our customer's a good playing experience and I am sorry you found it disappointingmateusz: Carolinemateusz: do you understandCaroline: Please keep up a good job being a loyal customer and you should receive more bonuses and other freespins once your account is eligiblemateusz: that in order to get 25 free spins i was suppose to deposit some amount of moneymateusz: i did somateusz: and i recieved free spins that i cannot usemateusz: this is the case.mateusz: i already get free spinsmateusz: but i cannot use them.Caroline: I am sorry again about it but the procedure is the same for all players Mateuszmateusz: What?mateusz: Caroline.mateusz: What procedur.mateusz: emateusz: I got free spins credited to my accountmateusz: but i cant use them!mateusz: Oh lord... 6 Link to comment Share on other sites More sharing options...
Rushbie Posted June 14, 2019 Share Posted June 14, 2019 @RayL :wow:@probotaa wrote: @probotaa wrote:So I have a problem. The provider of Lucky Reel game is not allowing players from Poland to play his games. Thats why even tho I have opted in, made a deposit I cannot use the free spins. I leave at your site LOTS of money every month, and yet your customer service, bonus system and everything regarding this matter is treating me like some bum. No words. Dissapointed AF and leaving Unibet for some other bookie who actually give a F bout their loyal customers. Like what the hell. How hard would it be to give 25 free spins on other game? Come on... Its just rediculous.: Oh lord... Link to comment Share on other sites More sharing options...
probotaa Posted June 14, 2019 Author Share Posted June 14, 2019 Lets be honest. Unibet wont do ❤️♥️❤️ bout this case : ))) worst.customer.service.ever. Link to comment Share on other sites More sharing options...
RayL Posted June 14, 2019 Share Posted June 14, 2019 Hi @probotaa, sorry about all this confusion, It's to my understanding that 25 spins were added to players to Narcos in order to compensate for this error on our side, can you please have a look and confirm if you received them? Former Community Moderator Link to comment Share on other sites More sharing options...
hHaaWwbiiBbI Posted June 24, 2019 Share Posted June 24, 2019 @RayL Hi, I have the same problem if you can help me I will be grateful Link to comment Share on other sites More sharing options...
hHaaWwbiiBbI Posted June 24, 2019 Share Posted June 24, 2019 @Ray-Unibet @Patric-Unibet @JeppeL Hi, I have the same problem if you can help me I will be gratefulps. I could not edit the previous post Link to comment Share on other sites More sharing options...
Livertool Posted June 25, 2019 Share Posted June 25, 2019 This is not bad promo either : https://fi.unibet.com/promotions/casino-promotions/sweet-bonanza#filter:filter-7-732931No such slot as sweet bonanza in unibet (yet) Link to comment Share on other sites More sharing options...
Livertool Posted June 25, 2019 Share Posted June 25, 2019 @Livertool wrote: This is not bad promo either : https://fi.unibet.com/promotions/casino-promotions/sweet-bonanza#filter:filter-7-732931No such slot as sweet bonanza in unibet (yet) Hi riverfool. We fixed it for you and slot is now available, thanks for reporting. As thanx we added some money to your account to try it out 🤣 3 Link to comment Share on other sites More sharing options...
JeppeL Posted June 25, 2019 Share Posted June 25, 2019 @Livertool It's working for you now, right? :) Former Community Manager Link to comment Share on other sites More sharing options...
Messwithme Posted June 25, 2019 Share Posted June 25, 2019 I can not see the leaderboardUsually when you run a casino tourney we can see the standings right next to the slot.Whats happening this time? Link to comment Share on other sites More sharing options...
Livertool Posted June 25, 2019 Share Posted June 25, 2019 @JeppeL Working 👍 (but i can't find that free money i promised myself 😛 )@Messwithme Promo is running at multiple sites so i doubt there is suppose to be live updates of standings like there is unibet only tournaments. Link to comment Share on other sites More sharing options...
Messwithme Posted June 26, 2019 Share Posted June 26, 2019 @Livertool @JeppeL any ideea where we can see the standings? 1 Link to comment Share on other sites More sharing options...
Messwithme Posted June 26, 2019 Share Posted June 26, 2019 @Livertool @JeppeL .Found it,thanks :atisfied: 2 Link to comment Share on other sites More sharing options...
GR1ZZL3R Posted June 26, 2019 Share Posted June 26, 2019 I got a message to check out the latest casino tourney, a wonderful chance for a holiday and possibility of winning loads of money.So I played for about an hour and checked on my progress.I only have to invest another £6,518 to get fifth place and a return of £250. I'm thinking about it.:wonder: 1 "It turns out that 75% of all poker players think they play better than the other 75%." Link to comment Share on other sites More sharing options...
psrquack Posted June 26, 2019 Share Posted June 26, 2019 Put 3-3 k on red and black.🤣Btw I think you should invest more because the guy on the 5th place will also invest some money if you see you are chasing him. Link to comment Share on other sites More sharing options...
GR1ZZL3R Posted June 26, 2019 Share Posted June 26, 2019 @psrquack wrote: Put 3-3 k on red and black.🤣Btw I think you should invest more because the guy on the 5th place will also invest some money if you see you are chasing him.Nice idea @psrquack unfortunately there tend to be rules about betting on same sorts of bets, those certainly don't count for wagering requirements. :teardrop:Anyway, if I did do that and zero came up I might not be happy. :waterfall: 1 "It turns out that 75% of all poker players think they play better than the other 75%." Link to comment Share on other sites More sharing options...
psrquack Posted June 26, 2019 Share Posted June 26, 2019 Then bet 200 on zero. No worries, plus +50 in profit (5th place 250 so if you reduce the 200 for zero you will be richer with 50).🤣 Link to comment Share on other sites More sharing options...
Livertool Posted June 26, 2019 Share Posted June 26, 2019 @GR1ZZL3R Lot of others seems to be really interested about tournament too when it has been running 9 days and you are in 14th position with 34 🤣 Why of why? 1 Link to comment Share on other sites More sharing options...
GR1ZZL3R Posted June 26, 2019 Share Posted June 26, 2019 @Livertool Still in 14th place but now only £6,493 before I get in the money. :Rofl: I think you need a pretty big bank roll to compete in these sorts of tourneys. :Teardrop: 1 "It turns out that 75% of all poker players think they play better than the other 75%." Link to comment Share on other sites More sharing options...
XY Posted June 26, 2019 Share Posted June 26, 2019 @Livertool wrote: @GR1ZZL3R Lot of others seems to be really interested about tournament too when it has been running 9 days and you are in 14th position with 34 🤣 Why of why?Indeed,maybe it could be due to late announcement? Varies from country to country? Badly written rules? Suitably only for big players/investors?I am wondering,with such an attractive prizes,how come we dont see big casino streamers playing on UNibet?! I bet Roshtein would kill every tournament with only 20 spins. :laugh: Link to comment Share on other sites More sharing options...
Livertool Posted June 26, 2019 Share Posted June 26, 2019 Idk but i think that 1st place holder started pushing highscore immediately when promo started and after you get high enough score, no one is even interested chasing that.Unibet don't allow playmoney so rosh can't compete 😉 1 Link to comment Share on other sites More sharing options...
XY Posted June 26, 2019 Share Posted June 26, 2019 @Livertool wrote: Unibet don't allow playmoney so rosh can't compete 😉"Make sense"...that is why we don't see Viktor Bloom playing here anymore? 🤣 1 Link to comment Share on other sites More sharing options...
GR1ZZL3R Posted June 26, 2019 Share Posted June 26, 2019 @XY wrote:1* Indeed,maybe it could be due to late announcement? 2* Varies from country to country? 3* Badly written rules? 4* Suitably only for big players/investors?Possibly all of the above @XY 1* The tourney started on 17th June, I got a message 24th June.2* Don't know about this.3* I understand the rules on this one but there are definitely instances of promos with ambiguous or conflicting rules.4* Definitely, today the top player has increased his investment by over £70,000, there aren't many going to compete at this level. 14th with £58 and over £6,000 to get on the leaderboard says it all really. If the marketing dept. wanted to target more accurately a quick glance at my account would probably have them shaking their heads and saying "no" to issuing an invite.I understand there are different levels of marketing but I've always felt any competitions based on turnover, be it poker, casino, bingo or anything else are a waste of time for the average player. At least with the current poker promo you can pick your level of competition, maybe more than one, but to me it still has the feel of "seen it all before." I'm really interested in seeing what the new rewards programme is going to be like. :wonder: "It turns out that 75% of all poker players think they play better than the other 75%." Link to comment Share on other sites More sharing options...
psrquack Posted June 26, 2019 Share Posted June 26, 2019 @XY wrote: @Livertool wrote: Unibet don't allow playmoney so rosh can't compete 😉"Make sense"...that is why we don't see Viktor Bloom playing here anymore? 🤣You made my day.🤣 1 Link to comment Share on other sites More sharing options...
XY Posted June 26, 2019 Share Posted June 26, 2019 @GR1ZZL3R https://www.unibetcommunity.com/t5/Casino-Live-Casino/Casino-Challenge-Cruise-promotion/m-p/252910Maybe this could clear things up for you. I am confused till this day... :Rofl:Maaaaybe we will get proper answer/outcome of this situation in January,like it is stated at first. :Wink: Link to comment Share on other sites More sharing options...
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