mandy1966 Posted May 15, 2018 Share Posted May 15, 2018 I gota bonus the other day which i could not open sent support a screen shot of problem. 14hrs still wating for response .JOKE Link to comment Share on other sites More sharing options...
psrquack Posted May 15, 2018 Share Posted May 15, 2018 I'm waiting more than 2 weeks for response and LC has no clue when will I get one. That's not a JOKE. Link to comment Share on other sites More sharing options...
RayL Posted May 16, 2018 Share Posted May 16, 2018 Hi @mandy1966 and @psrquack. I had a look at the error report that was created and I can confirm that the issue is being investigated. I can understand the frustration though, sometimes unfortunately it takes a bit more than expected to resolve a technical issue. I have included myself in the case and as soon as the issue is solved I get a notification, will make sure to inform you about it. @psrquack, is there an issue I could help you with? I see that you mentioned that you are pending some feedback. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
psrquack Posted May 16, 2018 Share Posted May 16, 2018 @RayL wrote: @psrquack, is there an issue I could help you with? I see that you mentioned that you are pending some feedback. /RayHi,It would be great getting some feedback about this:I still don't know where can I read the missed text. It would be great knowing all the terms and conditions./psrquack Link to comment Share on other sites More sharing options...
Want2Believe Posted May 16, 2018 Share Posted May 16, 2018 Just want to share, nothing more. Almost two weeks waiting for a phone call regarding blocked account caused by wrong applying of the U procedures. Today...I heard a ring of my phone on my desk, and while I was coming from the kitchen (less than 3s-4s) it stoped calling. Of course it was +44******** unibet number. Now I'm worry about another 2-3 weeks delay. Not a joke at all. Link to comment Share on other sites More sharing options...
mandy1966 Posted May 17, 2018 Author Share Posted May 17, 2018 3 days and counting still no response😠 Link to comment Share on other sites More sharing options...
RayL Posted May 17, 2018 Share Posted May 17, 2018 @mandy1966, I did a bit more digging and the Bonus that was added is a 20 GBP deposit Bonus. I added you the value in Bonus money as an appologie to the times you have waited and the inconveniences caused by this. I am currently in direct contact with the developers and will do my best to resolve this issue to avoid more confusion@psrquack, number 12 in the terms and conditions to my knowledge was tied to the Betup service that was stopped. So what most probably happened is that when the Terms were removed it was viewed as a "Change" in terms automatically prompting users to accept the new changes.@Want2Believe, I see in the history of your account that not one but 2 calls were attempted. At the first call the phone's voice mail greeted our colleague, most probably no signal or the device was off, and the second time no answer. I have no way of investigating the duration of the attemped call and I appologize if it seemed like a short "try".I have re assigned the call again and you should be getting a call in a short while./Ray Former Community Moderator Link to comment Share on other sites More sharing options...
1312083346 Posted May 25, 2018 Share Posted May 25, 2018 200 Eur was not transferred to my SKB Bank .... Please check 1312083344THANK YOU Link to comment Share on other sites More sharing options...
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