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Hoihoi Rank 3
Rank 3

I played mega forune a lot of spins and had about 800 nok when i got the three jokers that brings me to the pyramide wheel. On this i won about 800 extra and 1600 was on my account when i played more. Afterwards i got out of the game at 15000 and into the main page and had only 700 there. Seems the jackpot price was not registerd. Have been trying to talk to support for a while now and they wont help out. They say would look at history  of all games but then they wold see my 1600 pot and i was told to wait. This took forever and i left. Next i emailed and was denied the money back. 

Thats my first and last unibet experiense... 

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steppek77 Rank 18
Rank 18

Hei @Hoihoi !

You should tag @Ray-Unibet or @Jeppe-Unibet. I am pretty sure they will help you. 

P.S. Did you get the 50 free spins at only 1 line (!!!!) at Cops N Robbers from Unibet Norway? Ony 1 line.. What a joke.

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Hoihoi Rank 3
Rank 3

Had welcom bonus but no free spins. 20 lines i think and 10nok pr spin. Thats about 1 pound spins. 

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Moderator
Moderator

@Hoihoi , I'm a bit confused here.
"Afterwards i got out of the game at 15000 and into the main page and had only 700 there."
Do you mean you are missing 15000 NOK? As that is not reflected by the account since the balance doesn't seem to go over 1600 too much. Did you mean that you actually triggered a Jackpot which didn't get added to your account? You can access all of your betting history here to have a closer look at your transactions. Could you please pinpoint the spins you believe are problematic and let me know here in this thread please? I am unable to find anything that is out of the ordinary. 

/Ray

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Hoihoi Rank 3
Rank 3

I ment 1600 and not 16.000. Now i understand how the servicedesk seem not to understand my problem (english is not my first language and has not been practiced in a few years)😂 well not the biggest amount. About 65 pounds dissapered from tranfer from slot machine to account so im just going to let it go. 

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Hoihoi Rank 3
Rank 3

And yess i triggerd a jackpot. It was seen on my slot machine but not on the account when i logged of the slot machine.

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Hoihoi Rank 3
Rank 3
Not main jackpot but the pyramid.
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Moderator
Moderator

@Hoihoi I would be glad to further investigate though so that we don't leave things "hanging". If you would be able to localize a time frame of around 5 minutes in which this could have happened, I can have our providers have a closer look at what happened and of course credit you whatever is due to be credited if that's the case.
Let me know and I'll get to work.
There's nothing wrong with your English by the way, a typo is what caused my "head scratching" Smile

/Ray

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steppek77 Rank 18
Rank 18

@Hoihoi wrote:

Now i understand how the servicedesk seem not to understand my problem (english is not my first language and has not been practiced in a few years)


If so, you should talk with the Norwegian support Smile They are very nice, and it will be better for you to explain your problems. But your English is good, @Hoihoi Smile

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