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misskrystal4 Rank 4
Rank 4

ive had my mini-slot crash at least 3 times when hitting the bonus- purrfect candy
made too many enquiries to justify getting a solution, the chat support just kept telling me to hold on, for long periods of times, telling me they would have to escalate issue, to check back bia email, didnt happen.  When i followed up and wasted more time i was informed that the original chat support agent hadnt handled it correctly but they too had to escalate the issue.  I provided copied transactions, from my account page that specifically identified each bet & win and the time - stamp of the error and the charged spins that followed where i'd won.  chat support emails me days later talkin about a whole differant game and informing me that there had been no bonus games awarded to me for a totally differant game.  of course i hadnt won the bonus spins on the other game, i never played it.

they also had zero info about a promo being promoted all over the poker site..questions i had about the unibet slot tickets i had in my account and some explanation and this agent had zero info about this promo.  
the only chat support ive had that was efficient was when having issues depositing.  figures

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Moderator
Moderator
Hi @misskrystal4, welcome to the Community Smile. I'll certainly do my best to help you to the best of my knowledge.
So, looking at the case raised by my colleagues towards the guys in Casino I can indeed see that there was some sort of confusion, I can't blame you for scratching your head a bit after a couple of days.
First thing's first, you are owed an apologie, so sorry for the back and forth you had these couple of days for what seems to be a small amount of Free Spins.
What I am able to do is add you a different set of spins of the same value and amount, however I am able to do that in Bingo where Purrfect Candy is located. Personally I only have access to the Casino Slots section to any of the NetEnt slots. If this works for you, please let me know which slot you would like me to add the spins to and as an apologie token, I will add them without any wagering requirement so the winnings you get will be cash.

/Ray
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misskrystal4 Rank 4
Rank 4

this is great!!  I wasnt expecting a response as a complained in the community.  I did it out of anger after informing the reps. i had delt with that if they couldnt be more efficiant i would express my end of this in the community when it seemed relevant.  
Im a bit confused by ur offer to fix my problem with my free spins tho, i see you have offered to apply a free spins award with no wagering required.  Are you saying you 'cannot' or you 'can' apply the to 'purrfect candy'??
If you are asking for a differant game in the casino area of Unibet to have them applied to (I think that's what you were asking)  I enjoy Book of dead, blood Suckers, stack of pearls & moon princess.  Any one of these would be preferred, any game within the mini-games or casino would be appreciated.  Thanks for handling this and if you could tell me if I have to do anything else to activate the spins. 

Krystal

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Moderator
Moderator

Thanks for getting back to me regarding this @misskrystal4, what I meant is that I can't add Free Spins to the Bingo mini slots indeed, and from the casino slots, I can only add spins to the ones that are developed by Netent, but your answer pointed me in the right direction. I've added you 10 Cash spins on Bloodsuckers each worth one euro and would like to wish you good luck with them. Apologies once again for the inconvenience.

/Ray

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