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My bet is not shown in bet history.


Morduk

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On 8.sept. I was playing lightning roulette  placed my bet on 1-12 dosen 25€  and 1 € on number two which was lightened and had multyplier on it.  Bets accepted.  Number two came. Winnings not payd out my bet gone.  Not refunded. And number two is shown as a winning number even after next rounds so it was not a respin situation.  I contacted support of the chat at the roulette table.   He told me i was not betting as game is not shown in my bet history.  So i contacted unibet support chat   same thing.  On my luck i was recording part of that situation and after which clearly shows my bet and a nother proof that shows number two was winning and was not respin situation. I uploaded them to info@unibetsupport. Com  got responded such bet cant be found. 

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Hi @Morduk, welcome to the Community and goes without saying, but, sorry for the inconvenience :)

I'd be more than happy to look into it, I see you mention that you were playing on the 8th and that is a good start, does your "recording of the situation" show an exact time? Based on the time I can have a look at it myself and investigate with our Casino developers a possible error that might have occurred at that time on your account.

Let me know and I'll jump right on it and investigate for you.

 

/Ray

Former Community Moderator
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Here you can see number 21 being latest wining number and before 17 and so on.   This screenshot is taken in next round after 21 result.    Next screenshot proves i should be payd multiplier on number 2   and 1-12 dosen   As number 2 was winning number after 21.  I also have video but am not able to upload it here for some reason   ill try my best to upload it tho if i success. Screenshot_20180907-101115.thumb.jpg.f4b4e9eff9cf88ca3aaa38afb3053f32.jpg

 

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Here you can see number 2 is winning after 21.  But that game is not shown under my bet history    and unibet support say this proves 0.  Even on video  which clearly shows im placing bet and bet accepted  and closed.  So it should be under game history.   Sadly after all is that thay request any evidence from me and i need to prove any thing.   This things should never happen.  Or at least there should be warning in terms and contidions or where ever   that we need to make records and screenshots  to prove our winings in such situation    that goes for all sites not just unibet.  

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@Morduk wrote:

 I also have video but am not able to upload it here for some reason   ill try my best to upload it tho if i success. 

 


Yea the vids can be a bit easier to show here at forum, if you create/have a google g-mail account, and create/have a Youtube account where to upload it. Then the uploading here is simple with one link. (Vids visibility can be changed to "private")

If the Youtube is strange, just quickly create the account with some subaccount (instructions will be there) and upload it there. Ask if gets weird.

 

Also strange thing if the bets really have been placed, and an error deletes them all :sad:

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Yes. Bet really has ben placed. Im a long term player on every known site that allowes me to play due to terms & conditions, residency atc. I always make sure that site is legit. In all my gambling years i had ups and downs. Never chased my loses. I accept chances of errors and untill this one all of them have been resolved. Thay were at least shown under history and could be resolved. Thats the point of me posting up on this community. I have no idea what went wrong for this situation to accure and in every previouse situation i had at least chance to explane and support had clues to look from. I know in this situation where there is no bet mentioned in history i am in bad position thats the reason i contacted support. Not becouse bet was not payd out as a winning. Im more concerned about if this happened it can in future and what else more can. I thing every thing is possible if this. And i feel no safe any more for my future online gambling. Id like to explane also that i am aware of respin situations that accure in online roulette this lightning roulette is new and is actually auto wheel and on its beginings i seen a lot of respin sittuations with this new tipe of roulette. But in this case there was no respin situation in screenshots that i uploaded there is clearly seen that winning number is displayed on top of the window of roulette game where previouse results are displayed. I am also aware of bets being rejected due to connection issues that also was not the case as i got message that bets are accepted and closed. After that dealer pulls the lightning switch and numbers are chosen. Under the table chosen numbers are shown and thay also show how much if, you have on direct lightning number (ammount of bet) there was displayed that i have 1€ on number 2 which was lightened with 500x multiplier. So alredy this proves my bet was not rejected. Even more my bets were on table until round ended and result was known. At point of where should be payd out nothing happened. And i wrote '' support'' in chat and got in comunication with it if he didnt ask me for game number i wold not realise that my game in question is not displayed under my history. Even more. Support in chat started telling me my history bets that he can see on his end it was funny that he started writing results that didnt match mine In my bet history at that point i asked my self are there more bets missing? I dont remember for more than about 10 rounds before what results were but in this session i played about 7, 8 or 9 rounds one after a nother and game history that he wrote didnt match mine. After all. I know im in bad position even tho i did manage to record some of it i still have no chance to sue any one or charge any one im completly aware of it. But id like to inform every one playing online that thay need to know this can happen to them too. And sites dont warn you about it. Thay only request proof of you after situation like this even tho i cant be responsible for game history logs on thayr end. I have no trust to play online in future becouse this 1 situation.
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Got respond by ema.  My proof is not enough becouse there is no game number. Dooh there is not thats the reason im reporting error. Game is not show in my bet histor.  Thay continue...  Without game history thay cant know what happened with my bet or within my account..  So i have no chance to proove like i tiught   gg online gambling :) 

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Funny fact   All other bets are displayed before and after. All of them payd out as win or lose without issue.  Another funny fact is that when i reported problem im only asked to provide game number even tho i reported bet history of that exact bet is missing. Thay keep ask me to provide game number and looks like thay dont care about it missing. Thay should consider why its missing after i explaned to them. Thay reject all my vids and screens with answer thay cant see me paying at unibet.  Even tho all previouse rounds are dissplayed on top of the screen which are all shown in my bet history thay can easily check my bet history and match it with my video and screenshot. Thay wold see it matches my unibet account.  A nother problem is that game number is only displayed under bet history and in my case where its missing i can not provide it. After all this  its funny thay keep ask me to provide the game number that is thair responsibility to provide us with.  Its against thair licence to not provide or manipulate these informations.  After all thay ask me for any proof but reject all of them.  Shady. 

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