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Fetteranton Rank 6
Rank 6

Played jingle spin and won free spins. But when the wheel hit 20 respins and 2500. No balls where put out. And there was just empty rooms. So when wilds landed under,  i did not get a thing..

What do i do now?

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Crisx18 Rank 10
Rank 10

Me too i forgot if it was double stacks or jingle spins where i got bonus spin but it reloaded and the prize was gone

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Rushbie Rank 21
Rank 21

Sounds like it's somekind of glitch in the game, so I guess only @Fredrik-Unibet (or @Ray-Unibet and @Jeppe-Unibet) can forward it for the developers to be checked. When they come back to work in the morning ofc. Give it some time and they'll see this pretty soon Thumbs Up
Also before their working time begins, it may speed things up if you can tell the exact time when it happened, (spins can be seen in the casino history at main site's profile) and as detailed information about what happened is always helpful too.

"Wise men know their limits. Great men have no limits."
Thunder402
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Community Manager
Community Manager

@Fetteranton Thanks for letting us know and welcome to our little community Smile

The round in question, do you remember how close it happened to you posting about it?

Best regards,

Jeppe

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Fetteranton Rank 6
Rank 6

Hey! It happend around 3 hours before i posted it, was playing on my phone. If it is to any help.

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Fetteranton Rank 6
Rank 6

I think it happend around 23:57 central europe time

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Community Manager
Community Manager

@Fetteranton wrote:

I think it happend around 23:57 central europe time


Thank you @Fetteranton, I'm having one of your local Customer Service agents try to find the round and have it checked - they'll get in touch through email.

/Jeppe

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Crisx18 Rank 10
Rank 10

Hi Jeppe this is also my problem.bonus round but reboot and no bonus

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Fetteranton Rank 6
Rank 6

Hey! I am just wondering, how long do i have to wait before i get contacted during the case?

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Headdasher Rank 10
Rank 10