Frozen bonus on genie jackpot

[Mdh300]

I had a bonus on genie jackpots it froze after the 4th spin when I think it was a good win complained in chat they have sent a thing to provider this was on Saturday it happened why the long wait

[JeppeL]

Real sorry about that it's taking long @Mdh300 , I've checked the case and we're just waiting to hear back from the games supplier. I have seen us waiting around a weeks time in some cases like this in the past,  but I'll check with the Customer Support department if we can try and push it a bit.

/Jeppe

[Mdh300]

Thank you I no it's not from your side it's been the game supplier I haven't got anything to say bad about unibet I've had no problems before but it looks very unprofessional from the game supplier to take this long to resolve a problem where I've given them the id number for the game and they haven't even looked into it yet. Thanks for trying to push it along

[Livertool]

It took about 6 months for me with same provider, even with video of problem so don't hold breath. Hopefully they are faster in your case but i would say it takes at least weeks, not days.

https://www.unibetcommunity.com/t5/Casino-Live-Casino/Casino-chit-chat/m-p/345155#M6391

[Mdh300]

Got email saying it was £32 stake was £1.40 second best bonus I asked for proof that I won £32 no reply what a joke

[Mdh300]

I had to send all sorts of screenshots game id when I ask nothing this was the fourth spin surely it would have been more

[Mdh300]

[MatthiasKastner]

Really awful situation, I have not been in such but I understand your frustration. At least they could try to compensate somehow. 

[MartaFarta]

samme skjedde med den 12. februar 2021 enda ikke fått noe svar nesten 2 uker etter dette skjedde 

[ReCorpH]

Hey @MartaFarta, please send me a private message and I'll do my best to help you.