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Hi @steppek77, it's plausible that the spins were set to one payline. Usually when spins are offered, they are set to the minimum amount of 0.25 cents / spin and maximum number of paylines. Would you like me to have a closer look and see if this setup was intentional or an error?

/Ray

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@RayL wrote:

Hi @steppek77, it's plausible that the spins were set to one payline. Usually when spins are offered, they are set to the minimum amount of 0.25 cents / spin and maximum number of paylines. Would you like me to have a closer look and see if this setup was intentional or an error?

 

/Ray


Yes, @RayL . I want you to take a look.

Because I got only 0.10,-NOK, only 0.01 Euro (!!!), bet at 1 line (!)..

After been a loyal customer at Unibet since 2005, it is nice to get 50 free spins as a surprise, but not in that way :( It felt like Unibet was joking with me. Not fun at all. I am pretty sure Unibet can do it better than that :)

 

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@steppek77, I have received an answer back on this. The offer was planned and executed in the way that it played out, in other words, the setup of the promotion was to pay one payline.

It's worth mentioning that this wasn't a promotion that was crafted to a certain account, factors like registration date, type of activity or wagering was not in the equation. It was a promotion that was offered to a broader spectrum of players basically. Sorry for the inconvenience none the less, I realize that the end result was less than you expected.

 

/Ray

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Hi @Barnesy, welcome to the Community :)
The Free Spins should hve been credited instantly on one of the following slot games:  Twin Spin, Fairytale Legends: Red Riding Hood, Jack and The Beanstalk, Motorhead and Gonzo’s Quest via Desktop or Mobile.
Could you please delete cookies and cache and try accessing one of the slots above? It should credit you instantly but let me know if it doesn't and I'll have a closer look at it and credit them manually. I've attached the full terms and conditions of the promotion as well in the spoiler below. Let us know how it goes.

/Ray

 
 
Eligibility to receive the bonus
 
 
1. This promotion is available to Unibet.co.uk accounts registered from 1st January 2017.
 
 
2. You must be over 18 years old and registered as an English speaker on the Unibet.co.uk website.
 
 
3. The welcome bonus can be claimed by opting in and making a first time deposit of at least £10 (£9.70 via the Paysafe payment method).
 
 
4. The minimum bonus amount is £20 and the maximum is £200.
 
 
5. The welcome bonus is a 200% match of the first qualifying deposit and will be issued as bonus funds for use on any of our Casino, Games, Live Casino and Bingo products via Desktop or Mobile.
 
 
Receiving the bonus money;
 
 
6. The 200 percent Deposit Bonus will be credited instantly after first deposit, up to a maximum of £200; 
 
 
- Example 1: Deposit £50 and get £100 in Unibet Bonus Money, giving you £150 to play with. 
- Example 2: Deposit £100 and get £200 in Unibet Bonus Money, giving you £300 to play with.
 
 
7. If you request a withdrawal of your cash balance, your bonus funds will be cancelled. Bonus funds cannot be withdrawn until the wagering requirements have been met.
 
 
Wagering the bonus money;
 
 
8. The bonus monies must be wagered thirty-five (35) times on casino products before any bonus funds or winnings from the bonus become withdrawable, the bonus is intended for casino use therefore Sportsbook wagering is set to x999. If the wagering is not met within 30 days any bonus funds will expire.
 
 
9. Live Casino, Casino, Slots and Games: Bet your bonus x 35 
 
 
- If you received £50 bonus money you need to bet £1750 to complete the bonus conditions. Table Games and Video Poker only count 10% towards the bonus so if you play for £10 it will contribute £1. 
 
 
10. Sportsbook: Bet your bonus x 999
 
 
- If you received £100 bonus money you need to bet £99,900 to complete the bonus conditions. 
- Sportsbook bets will count towards the total once they’ve been settled. Only bets with odds 2/5 (1.40) or higher will count. 
- Only bets settled within the bonus validity period will count.
 
 
11. Not all games contribute the same percentage to a player's wagering requirement. Wagers made on Slots contribute 100% to the wagering requirement. Wagering on Bingo counts 200% to the wagering requirement. Wagering on Table Games or Video Poker contribute 10% to the wagering requirement.
 
 
12. Bets placed on the following games will not contribute towards the wagering requirements; Flowers, Drive: Multiplayer Mayhem, Devils Delight, Champion Raceway, Jack Hammer, Jack Hammer 2, Thunderstruck, Thunderstruck 2, Blood Suckers, Dead or Alive, Piggy Riches and South Park: Reel Chaos.
 
 
13. Any games played that are not from the excluded list will count towards the wagering.
 
 
Receiving the free spins;
 
 
14. 10 free spins will be credited instantly to your account upon registration and will be available to play on Twin Spin, Fairytale Legends: Red Riding Hood, Jack and The Beanstalk, Motorhead and Gonzo’s Quest via Desktop or Mobile.
 
 
15. You can receive up to 190 more free spins (credited the next working day) to use on the games mentioned in Term 10 by making a first deposit of at least £10 (£9.70 via the Paysafe payment method). The following deposit values qualify for free spins as follows:
 
 
- 40 free spins for a first deposit of £10 or more
- 90 free spins for a first deposit of £50 or more
- 140 free spins for a first deposit of £75 or more
- 190 free spins for a first deposit of £100 or more
 
 
16. The maximum free spins award is 200 free spins and no cash alternative will be offered.
 
 
17. Any winnings from the free spins will go into your bonus balance and must be wagered thirty-five (35) times on the games mentioned in Term 12 before any bonus funds or winnings from the bonus become withdrawable. If the wagering is not met within 30 days any bonus funds will expire.
 
 
18. All Free spins awarded on deposit will be credited by 17:00 GMT on the next working day. Free spins will expire 24 hours after being credited to your account.
 
 
19. Make your deposit by 11pm GMT and you’ll get your deposit free spins on the next working day. Please note however, if you make your deposit after 11pm, you will have to wait an extra day before your free spins are credited to your account.
 
 
20. 97% payback was based on the period between January 2015 until October 2015.
 
 
General Conditions
 
 
21. Unibet Bonus Money can’t be used for the following products: Poker.
 
 
22. Only one bonus per household is permitted.
 
 
23. Unibet reserves the rights to amend or terminate the bonus at any time. 
 
 
24. You will not be eligible for this offer if you deposit using one of the following payment methods: Entercash, Hipaymistercash.
 
 
25. General Unibet terms and conditions apply.
 
 
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"15. You can receive up to 190 more free spins (credited the next working day) to use on the games mentioned in Term 10 by making a first deposit of at least £10 (£9.70 via the Paysafe payment method). The following deposit values qualify for free spins as follows:"

Ray is working but i think it means monday-friday :Smirk: 

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@Barnesy, I can see in our backend that the first 10 Free Spins were credited and played.

In order to receive the rest, as per the terms attached above, another deposit would need to happen. You would need to deposit a second time, at least 10 pounds to receive 40 spins or more. The number of spins you can receive based on your deposits is explained below:

- 40 free spins for a first deposit of £10 or more

- 90 free spins for a first deposit of £50 or more

- 140 free spins for a first deposit of £75 or more

- 190 free spins for a first deposit of £100 or more

Please let me know if further clarification is still needed.

 

/Ray

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That is false advertising at it's finest. You receive 10 spins without a deposit then the promotion says deposit x amount to receive x amount bonus x amount spins. Seems like unibet are just moving the goalposts to suit themselves so don't think I'll deposit here again 

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Got to agree with @Barnesy  here. If those are rules @RayL  posted it says you get 10 spins just for registering and 40 more with first deposit.

"

14. 10 free spins will be credited instantly to your account upon registration and will be available to play on Twin Spin, Fairytale Legends: Red Riding Hood, Jack and The Beanstalk, Motorhead and Gonzo’s Quest via Desktop or Mobile.
 
 
15. You can receive up to 190 more free spins (credited the next working day) to use on the games mentioned in Term 10 by making a first deposit of at least £10 (£9.70 via the Paysafe payment method). The following deposit values qualify for free spins as follows:
 
 
- 40 free spins for a first deposit of £10 or more
- 90 free spins for a first deposit of £50 or more
- 140 free spins for a first deposit of £75 or more
- 190 free spins for a first deposit of £100 or more
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I can't see that happening livertool as they have looked at my account and can see iv only received 10, if they were going to credit me they could do it manually. Either they haven't read the promo right and it's a mistake or it's just a way of duping people. It's a shame because I do like this site but if this is what happens on the first promotion I have entered I won't bother to waste money entering more :/

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