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Customer Service feedback


Kosmos

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Hi

I just want to leave a feedback on Unibet's Customer Service as I have mixed experience with it.
It is the Norwegian Customer Service I am using.

On the chat everything seems fine and they are happy etc.
I reach out by mail sometimes because I expect to get more complete answers there even if it takes longer time.

Now I had two cases where it seems that the Customer Service is organized strangly and just want to finish cases as fast as possible
without thought for the customer/player.

1:
-Asking for when they will launch more Greentube slots and mention some of them by name.
-Got the answer that they do not know, but will send it to the casino departement.
-The two following days two new Greentube slots is randomly released, one of them is one I asked about by name.
-Receives no following up answer that new slots are released.

Why didn't Customer Service know about this release? 

2:
-Complaining about an issue I won't bring up here.
-Recieves an ignorant answer not even answering half of my questions.

If it is too hard to answer my questions, please send it to a person that are willing to answer.



I hope Unibet can improve the Customer Service at least in the departement I am contacting.



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Hi @Kosmos and welcome. 

Sorry you don't seem to be happy with customer sevice, it's something I've not tried using yet, as I've always found the members in this community very knowledgeable and more than willing to help, so always use the community as my first place for help and info, give it a try and I'm sure you'll get loads of useful answers and help.👍😃

"It turns out that 75% of all poker players think they play better than the other 75%."     image.png.99a4e82708d54abfc527324e8836768e.png

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Sure, thanks for the feedback.
However shouldn't be that way.
Now Norway has never been known for having good customer service (ops, I said it).

Anyway it is great with this kind of forum imo :)

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Hi @Kosmos, I'm sorry to hear about the bad taste yesterday's contact left in your mouth. I apologize for that and I have sent yesterday's conversation to the Team Manager responsible for the team for further checks. Thank you for pointing it out.

Regarding the error experienced on the slot games, I can see that the stuck gameround was released yesterday evening at 23:09 and the winnings added to your account, so the Slot should be working again if I am not mistaken. Or is that not the case? Are you still experiencing issues with it? Let us know and I'll be more than happy to have a look and find a fix for it.

 

/Ray

 

Former Community Moderator
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@RayL

Hello Ray.

A follow up on this case:

For the 2nd issue I had, it has escalated by the answers I recieve. I do not want to go public in detail, but I really need to address the issues I have with the Customer Service so we can close this case once and for all. Hope that this is the place to promote my concerns since I was encouraged to do so by another person in the community.
1. I do not know why they do not take my concern more seriously and being so defensive.
2. As probably one of the biggest casino companies in Europe, I'd hoped I could recieve more professional feedback of my statements.
3. I feel the responses I get is just provoking me to answer the same over and over instead of fast solving the case.

I think it is is rather sad how the departement is handling my case. It becomes a turn off being a regular player at Unibet when you as a customer is not
treated more professional and seriously.

Hope this doesn't sound too complaining, but I'm sure if you read my case, you'd understand my concerns.

Keep players/customers engaged by taking them more seriously and of course on a responsible level and you have all to gain in my opinion.
I can of course only speak of my experience from the dialogue I had with the departement I am directed to.

Thanks.

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I'd be more than happy to talk specifics via private messages @Kosmos. Like this I will be able to bring facts to the attention of the managers.

As a player you have all the right to bring your critic to our attention, I get that this is more a constructive feedback than a complaint, you don't need to worry about that.

However I would like to put our weight to it as well in helping you receive a satisfactory answer. I had a look at the case but I would like to ask you to provide me with a broader explanation of what the issue is via PM or here in this thread.

 

/Ray

Former Community Moderator
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@Kosmos wrote:

Hi

I just want to leave a feedback on Unibet's Customer Service as I have mixed experience with it.

It is the Norwegian Customer Service I am using.

On the chat everything seems fine and they are happy etc.

I reach out by mail sometimes because I expect to get more complete answers there even if it takes longer time.

Now I had two cases where it seems that the Customer Service is organized strangly and just want to finish cases as fast as possible

without thought for the customer/player.

 

1:

-Asking for when they will launch more Greentube slots and mention some of them by name.

-Got the answer that they do not know, but will send it to the casino departement.

-The two following days two new Greentube slots is randomly released, one of them is one I asked about by name.

-Receives no following up answer that new slots are released.

 

Why didn't Customer Service know about this release? 

 

2:

-Complaining about an issue I won't bring up here.

-Recieves an ignorant answer not even answering half of my questions.

 

If it is too hard to answer my questions, please send it to a person that are willing to answer.

 

 

 

I hope Unibet can improve the Customer Service at least in the departement I am contacting.

 

 

 

 


I like the Norwegian support, but In the summertime and holidays it seems that the support have holidays too. That is wierd, because people are playing more when they have days off.

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