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Bonus switch


probotaa

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Hello, so the thing is. I recieved 2 exact same bonuses. Had to wager 1115 pln at your casino to recieve 115 cash (without any wagering restrictions). I have Fullfilled both but during playing, system switched it on a bonus 2200pln to wager, 200 to recieve with a 30x wagering restrictions. So basically i got screwed... Can you help me out with this matter? @RayL 

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Hi @probotaa, I'll certainly try to clarify but at the moment I'm scratching my head a bit over this. The reason of the confusion is the difference between the promotions that you are mentioning and the ones that were activated on your account.

You mention 2 X 1115 PLN casino wagering to recieve 115 PLN cash, and in the account I see 2 X 140 PLN to receive 47PLN Risk Free bet both activated on the same day (2nd of August) and the first one was canceled by activating the second one without completing the wagering required.

When did you receive these bonuses?

 

/Ray

Former Community Moderator
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Quick update on the issue @probotaa as I've investigated a bit more, the above explained is true but I managed to find one 1115 PLN casino wagering to receive 115 PLN cash which was activated on the 30-Jul-2019 16:22:00 and it was indeed canceled by activating another offer on 02-Aug-2019 01:26:00. 2 Bonuses can't be active at the same time so if one still has a wagering requirement and you activate another one on top of that, the one that is "in progress" will be canceled with all the Bonus money tied to it.

This is the only thing that I managed to find that is somewhat close to your explanation above but we've double checked the logs for the 2200pln Bonus as well with the creators and your account was not in the list of eligible players that this was offered to + the offer was never activated on your account, not sure what happened there but I've understood that the offer wouldn't show unless you were on that list.

In any case, I am more than happy to offer you 25 eur for the Bonus money that you lost due to the canceling of your ongoing Bonus, but regarding the rest, we would need more concrete information, screenshots of the promotions to be able to investigate as this is not reflecting what our systems registered.

Let me know on your thoughts on this matter :)

/Ray

Former Community Moderator
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