successlaw Posted February 28, 2020 Share Posted February 28, 2020 Hey @ReCorpH I took part into today's promo https://www.unibet.ro/promotions/casino-promotions/burning-hotI accepted it, deposited requested amonut and then i played those 100 free spin on my mobile phone. The problem appears now , i won around 12RON , they added into my cashier but in bonus section green line is still on Play( Joaca ) and it should be on progress to be able to clear this bonus by betting on some sports.Thanks in advance Link to comment Share on other sites More sharing options...
RayL Posted February 28, 2020 Share Posted February 28, 2020 Hi @successlaw, it's odd that it looks like that indeed. Can you please delete cookies/cache and relaunch the slot to make sure that your session finished? Please also take a screenshot of the slot when launched. What happens if you try to wager on that slot? /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
successlaw Posted February 28, 2020 Author Share Posted February 28, 2020 Hi @RayL I did clear those on my phone.I tried to wager one hand , was fine. Still that problem with Progress exists in my bonus section.Here are the screenshots from slot Link to comment Share on other sites More sharing options...
CristianPoker80 Posted February 28, 2020 Share Posted February 28, 2020 Hi @ReCorpH , @RayL !I took part into today's promo https://www.unibet.ro/promotions/casino-promotions/burning-hotI accepted it, deposited requested amonut and then i tryed to play does 100 free spins on Burning Hot but i dont find the game in the game list...Country: RomaniaInternet Provider: Telekom RomaniaBrowser: Mozilla Firefox Link to comment Share on other sites More sharing options...
AndreiBN Posted February 28, 2020 Share Posted February 28, 2020 @CristianPoker80 , This promotion it's available only on mobile ( browser version ). Have you tried it on your mobile? "When things are bad, it's the best time to reinvent yourself" Link to comment Share on other sites More sharing options...
CristianPoker80 Posted February 28, 2020 Share Posted February 28, 2020 @AndreiBN wrote: @CristianPoker80 , This promotion it's available only on mobile ( browser version ). Have you tried it on your mobile?Not yet...i'll try later! :) Link to comment Share on other sites More sharing options...
CristianPoker80 Posted February 28, 2020 Share Posted February 28, 2020 @AndreiBN wrote: @CristianPoker80 , This promotion it's available only on mobile ( browser version ). Have you tried it on your mobile?Done!Work'it on mobile... Link to comment Share on other sites More sharing options...
RayL Posted February 28, 2020 Share Posted February 28, 2020 @CristianPoker80 are you having the same issue when trying to wager the winnings like @successlaw mentions above? Former Community Moderator Link to comment Share on other sites More sharing options...
CristianPoker80 Posted February 28, 2020 Share Posted February 28, 2020 @RayL wrote: @CristianPoker80are you having the same issue when trying to wager the winnings like @successlaw mentions above? I think yes,i winnit about 18 Ron,less then 4 Euro from that 100 freespins,that monney didnt appear as Bonus Monney but they was added it in my Total Account Bankroll Balance...From Firefox:From Apk: Link to comment Share on other sites More sharing options...
FunckyFish Posted February 28, 2020 Share Posted February 28, 2020 Less than 4 euro from 100 spins? What the hell...there were 1 cent/spin? 1 Link to comment Share on other sites More sharing options...
CristianPoker80 Posted February 28, 2020 Share Posted February 28, 2020 @FunckyFish wrote: Less than 4 euro from 100 spins? What the hell...there were 1 cent/spin?🤣 🤣 🤣 1 Link to comment Share on other sites More sharing options...
successlaw Posted February 28, 2020 Author Share Posted February 28, 2020 @FunckyFish wrote: Less than 4 euro from 100 spins? What the hell...there were 1 cent/spin?Yea, on that slot you can double up to 5 times when you hit something..that why i also got 3 Euros from 100 spins :D Link to comment Share on other sites More sharing options...
RayL Posted February 29, 2020 Share Posted February 29, 2020 Just to confirm guys, the issue has been reported and your accounts + screenshots provided are mentioned in that report. 1 Former Community Moderator Link to comment Share on other sites More sharing options...
successlaw Posted February 29, 2020 Author Share Posted February 29, 2020 Thanks @RayL Link to comment Share on other sites More sharing options...
RayL Posted March 2, 2020 Share Posted March 2, 2020 Just a quick update guys @successlaw, @CristianPoker80, the issue is still being investigated and as soon as it's fixed, refunds will be initiated as well. Thanks allot for your patience. /Ray 2 Former Community Moderator Link to comment Share on other sites More sharing options...
successlaw Posted March 2, 2020 Author Share Posted March 2, 2020 Hope it will be solved till next friday..becaouse there s a new 100 free spins promo Link to comment Share on other sites More sharing options...
RayL Posted March 9, 2020 Share Posted March 9, 2020 @successlaw, @CristianPoker80, I've issued a refund in the form of Free bets on your accounts now and will proceed to close this issue now. If you would prefer poker points instead, please PM me and I'll exchange them. My sincere apologies for keeping you waiting with the resolve. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
successlaw Posted March 9, 2020 Author Share Posted March 9, 2020 Thanks @RayL for solving this.I would like poker bonus points instead of that freebet. Link to comment Share on other sites More sharing options...
RayL Posted March 9, 2020 Share Posted March 9, 2020 Done @successlaw :) 1 Former Community Moderator Link to comment Share on other sites More sharing options...
successlaw Posted March 9, 2020 Author Share Posted March 9, 2020 @RayL Didnt receive points yet. Just checked 1 minute ago. Freebet dissapeared Link to comment Share on other sites More sharing options...
successlaw Posted March 9, 2020 Author Share Posted March 9, 2020 Got them. Thanks 1 Link to comment Share on other sites More sharing options...
CristianPoker80 Posted March 10, 2020 Share Posted March 10, 2020 @RayL wrote: @successlaw, @CristianPoker80, I've issued a refund in the form of Free bets on your accounts now and will proceed to close this issue now. If you would prefer poker points instead, please PM me and I'll exchange them. My sincere apologies for keeping you waiting with the resolve. /RayOk,thanks for that freebet @RayL !Good luck! Link to comment Share on other sites More sharing options...
Nicky Posted April 22, 2020 Share Posted April 22, 2020 Hello , I need help too . I accepted the bonus , deposited 100 ron to receive 75 free spins , I opened the game on my mobile and the free spins arent there. Thank you! 1 Link to comment Share on other sites More sharing options...
ddd Posted April 22, 2020 Share Posted April 22, 2020 @RayLHi Ray, I have the same issue as the user above. I have the bonus active in my account further to the deposit, however I cannot play the game, the free spins aren't there. Link to comment Share on other sites More sharing options...
AndreiBN Posted April 22, 2020 Share Posted April 22, 2020 @Nicky wrote: Hello , I need help too . I accepted the bonus , deposited 100 ron to receive 75 free spins , I opened the game on my mobile and the free spins arent there. Thank you!@Nicky @ddd , due to a technical mistake , the free spins are added to Shining Crown slot instead of Burning Hot. Open from your mobile browser "Shining Crown" and the spins should be there ! :) 1 "When things are bad, it's the best time to reinvent yourself" Link to comment Share on other sites More sharing options...
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