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10 Free Spins on Secrets of Christmas waiting in your account.


TTABKATA

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Hello,

this morning i use 10 Free Spins on Secrets of Christmas from advent calendar and win Free Spins Bonus €2.20.

Then continue to play in Secrets of Christmas but game start  get from real money not from bonus. What is that happen ?

If i know that game will use real money wouldn't play after free spins.

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@TTABKATA wrote:

Hello,

this morning i use 10 Free Spins on Secrets of Christmas from advent calendar and win Free Spins Bonus €2.20.

Then continue to play in Secrets of Christmas but game start  get from real money not from bonus. What is that happen ?

If i know that game will use real money wouldn't play after free spins.


Freespin wins always use cash balance before freespin balance when you win. 

Sure there is a warning somewhere.

You can exchange UO tickets again all is unicorns and rainbows in Unibet land.
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@VikingsAF wrote:

The free spins winnings are not bonus. They don't have any wager requirement :) 


They are, they get added to a seperate balance on your account under "freespin"

Only shows when you have it, its underneath bonus balance.

You can exchange UO tickets again all is unicorns and rainbows in Unibet land.
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@VikingsAF wrote:

@jonny2192 I Dont See it anywhere as bonus. For me on the mobile page its just the same as my normal money


For me on desktop when I finished the 10 soins in was under freespin balance, then it changed to normal money after I played enough to cover the playthrough requirement

You can exchange UO tickets again all is unicorns and rainbows in Unibet land.
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 You can only wager the free spins bonus on Net Ent games. Also, you should probably ask support first to make sure, but I think that even if you're playing with your own money first, all bets you make will count towards the wagering requirement. So if you just keep playing it'll become part of your real money balance once you've cleared the 25x playthrough requirement.

But if you don't want to use your real money at all, I suppose you could withdraw your cash first and then try to clear the wagering using only the €2,20 bonus money that's left on your account. Assuming it's possible (and allowed) to make a withdrawal once you've started wagering the bonus that is. Again, it's probably safest to check with support first.

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Yeah, I guess that's also an option. 😃 It's not a huge amount we're taking about after all, so it's up to you if you want to try to clear it or not. I hope it's possible to remove it. But since the Unibet community guys are in Bucharest right now you might get faster help by contacting support directly. 😃 Or maybe  sees this and can help you out.

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Hi 

I would recommend that you contact customer service and ask them to remove the free spins bonus if that is what you want to do. I am myself working with on the product side (casino, poker and bingo) and you'll get better help from our expert. You can find a Live Chat at https://www.unibet.com/help/contact

Hope it works out and let us know if things don't go as planned so you can get additional help.

(Thanks  for the reference)

KR, Fredrik

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  • 2 weeks later...

Today had my 100 free spin. Of course it had to be rerolld 25 times. max was 85euros (2125) :D with one cent.
that's not the problem. I switched to another game.


Somehow, the bets, changed to 1.25! I thought that my luckily winnings, about 85euros was good for entire month.  I guess not. The game was rollin , without any contact to keyboard, and it jumped to 1.25 bets.

I don't do that. it would be kinda stupid.
So why?

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Fuk that was kinda drunken way to say it, but how come, the software simply changed the bets?
I played call of duty at the same time, and just simply put 50 runs at a time to roll. With 1 cent !
Wheres mo money at? I have fotos.
Hou tha fuk the software can bug like that?

 

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@Rushbie Even if the coin value was 1 cent, it depends how many lines the slot has. For example, if it's 50 lines, then a 1 cent coin value would = 50 cents per spin, 2 cent coin value would be $1.00 per spin, etc.

Which slot were you playing?

I debate
Should I smile like everything's good and pretend that life is great
Or should I let the world see the real me and not hide this pain
I tried to be like the rest of y'all, sorry I just can't
I'ma probably die this way
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@Rushbieyou said you switched to another game after you'd finished your freespins. Most slots have a pre-set bet value which often isn't the lowest one available for the game so you need to change it manually before you start playing. I've brought this up a number of times with @Fredrik-Unibet because I think the bet value should always be pre-set to the lowest possible when you open a game to prevent these kinds of things from happening. What's really odd though is if the game started spinning without you even touching the spin button. Which slot was it?

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Hey all,

Just like @Valkyrie says different games have different initial bet levels. We quite often have a dialogue with our suppliers on the best value and the flexibility of setting the default bet levels. Most of our players do not play at the minimum level and very few play at the maximum (which on average is around 200 EUR per spin). Just like pointed out, it is important to understand "total bet" and "bet per line". In some games, you simply just choose how much you want to stake and that's that (for instance in Quickspin's games - Example). In other games, you adjust coin value / bet per line and will then see total bet (for istance in NetEnt's games - Example).

What is most important to me in this whole discussing is that it is extremely clear what the total bet is. I have myself made the mistake of setting a €20 total bet since the box showing total bet and line bet were placed far away from each other (I thought I was betting €2 but it was 10 lines x €2). Side story but I hit the bonus round and came out with a nice profit. Anyway. I have discussed this at length with our suppliers and will continue to drive it forward. The last thing we want is someone misconfigurating bet levels and playing for more than intended.

KR, Fredrik

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  • 4 weeks later...

Mmm-hm, yea I got to admit I was slighty and heavily overdosed by christmas drinks at the moment, but the actual worry was still there.
Noticed that the game has an time close-up?
That was the  reason.
When a sucker does anything else, like puts the game to 50-100-500
 automatic replay and spin, one better be there to watch out. Otherwise the software just simply has its cheat going on. Oh man I cant even imagine, the morons in the world, that have been raped by this feature. Its ok, I dont mind, Its all about the money and I cant preach about that.
Rock 'n' Roll!

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Now when I did that same thing without two bottles of brandy, it seemed that the problem was in my head, and the timing-out, and how the software changes itself back to mid-bets. Good call, software makers, way to suck those money ❤️♥️❤️ from fools.
My bad anyway, should have been more careful about the bets.

Thanks for the PLO400 Cash ticket anyway, I only wish I could have used it properly, but I got frustrated because of that G-Damn update v2.1.0 graficard-shiite. Played that with my autistic Android phone in 4 flops, and Im never going to go play that crap again, I only could see shadows and really slow-acting functions.
Greetings to the IT-Guys at UB, faqs. Try to do your f***ing job.

Yeah its the customers problem to catch up with your software problems. Way to go..

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