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hong kong tower, tower game win not credited


sailaytinummoc

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Hi There. I played the hong kong tower slot today, at about 05:01 to 05:03 CET, and hit the game feature with a dkk 200 bet, and won dkk 12600.

The final screen confirmed the win, but the account total was never updated.

When i try to access hong kong tower now, i get a variety of connection errors and proxy errors, latelty 

"

Proxy Error

The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /game/.

Reason: Error reading from remote server

"

 

The GET /game/ points to

https://nogs-gl.nyxmalta.com/game/

 

I expect the money to be credited once the hong kong slot is online again, but thought you might want to know something has gone wrong.



I have a screen capture of the slot screen after the feature has played out, SALDO 3,835.78 GEVINST 12,600.00 kr

normally SALDO would be higher than GEVINST

 

 

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Hi @sailaytinummoc, Apologies for the inconvenience first of all. I had a look at your account and couldn't find a mention of technical errors from our colleagues in Casino or from Customer service so It's safe to assume that the system most probably rectified this automatically. I took the liberty to bring this to the attention of our Casino Executive and he will be having a closer look at this. Thank you for notifying us that the issue was resolved in the meantime :). Keep an eye out here in the Community, we have regular Big Win Tournaments that we host and many other promotions to come, especially in December.

/Ray

Former Community Moderator
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