SCHACHTKANT Posted March 21, 2020 Share Posted March 21, 2020 I have 50 freespins for book of dead but when I start the game the freespins don't show up Link to comment Share on other sites More sharing options...
Jami-Unibet Posted March 22, 2020 Share Posted March 22, 2020 Hey @SCHACHTKANT,This has been raised internally and you should receive an email when everything is sorted.You've opted in via bonuses and cleared cookies & cache from the browser I assume? Have you checked that they are not for example mobile only? 1 Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
SCOBY Posted April 20, 2020 Share Posted April 20, 2020 @ReCorpH yesterday there was a promotion in Romania, namely 10 free spins at an EGT slot, after activating the promotion for the active bonus it says that the spins were activated but I did not receive any spins, I also talked to those from the live chat where they were very friendly, the promotion was updated with another slot also from the same category but the same problem, the spins do not exist, but the bonus is activated. I criticize what I don't like"!!! Link to comment Share on other sites More sharing options...
Jami-Unibet Posted April 21, 2020 Share Posted April 21, 2020 Hey @SCOBY,Which slots were these? Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
SCOBY Posted April 21, 2020 Share Posted April 21, 2020 @ReCorpH wrote: Hey @SCOBY,Which slots were these?the first slot was Shining Crown, and the second one was 20 Super Hot. But without appearing free spins.@ReCorpH 1 I criticize what I don't like"!!! Link to comment Share on other sites More sharing options...
EugenicistGates Posted April 21, 2020 Share Posted April 21, 2020 Ah, you guys are aware of it at least, that is fantastic to know.I am sure our patience will be rewarded for this tecnical shortfall.Good luck in sorting it out. Link to comment Share on other sites More sharing options...
Jami-Unibet Posted April 21, 2020 Share Posted April 21, 2020 Hey @EugenicistGates,Did you have an issue with this same promotion? We currently have multiple different promotions running so I would need more details about the spins to check the eligibility and possible issues. :) 1 Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
EugenicistGates Posted April 21, 2020 Share Posted April 21, 2020 Hi, no my free spins were from completing part 2 of April misions, ten free spins, I was told to message Stubbe by a supervisor on the phone, still nothing Link to comment Share on other sites More sharing options...
SCOBY Posted April 21, 2020 Share Posted April 21, 2020 @ReCorpH will I get those free spins ?😃 I criticize what I don't like"!!! Link to comment Share on other sites More sharing options...
Jami-Unibet Posted April 21, 2020 Share Posted April 21, 2020 I don't know yet @SCOBY, I'll check the case tomorrow. :) 1 Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
SCOBY Posted April 23, 2020 Share Posted April 23, 2020 @ReCorpH wrote: I don't know yet @SCOBY, I'll check the case tomorrow. :) I criticize what I don't like"!!! Link to comment Share on other sites More sharing options...
SCOBY Posted April 23, 2020 Share Posted April 23, 2020 @ReCorpH I have no answer to those free spins !!!😃 I criticize what I don't like"!!! Link to comment Share on other sites More sharing options...
Jami-Unibet Posted April 23, 2020 Share Posted April 23, 2020 Hey @SCOBY,The latest news is as follows: Players, who were awarded free spins with the old Shining Crown campaign ID (xxxxxxxxxxxxxxxx), and did not open the game yet, now have the new ID (xxxxxxxxxxxxxxx) so free spins should work whenever they open the game.Players, who were awarded free spins with the old Shining Crown campaign ID (xxxxxxxxxxxxxxx), opened the game and failed to receive their free spins because the ran out, should open the game again now - we have changed the ID to the new one (xxxxxxxxxxxxxx) and the status of the free spins to open again."Could you check from the game Shining Crown? If they are not there, clear cookies and cache and check again. If still nothing, please let me know. :) Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
SCOBY Posted April 23, 2020 Share Posted April 23, 2020 @ReCorpH no free spins,any slots I criticize what I don't like"!!! Link to comment Share on other sites More sharing options...
Jami-Unibet Posted April 23, 2020 Share Posted April 23, 2020 After clearing Cookies & Cache? Could you check mobile/non mobile depending on which you're using? Sorry for the hassle. Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
SCOBY Posted April 23, 2020 Share Posted April 23, 2020 @ReCorpH It is not a result even after refreshing, and it is noticed that the loading of the slots from EGT starting from 50% and not from 0%,the mobil. Maybe some poker points would be welcome.and I can't find these games on my computer I criticize what I don't like"!!! Link to comment Share on other sites More sharing options...
Jami-Unibet Posted April 23, 2020 Share Posted April 23, 2020 Hey @SCOBY,Will take more investigating then, I will report it forward. I already added some poker points as compensation, before you even mentioned. ;) 1 Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
SCOBY Posted April 23, 2020 Share Posted April 23, 2020 Thank You !!!👍 1 I criticize what I don't like"!!! Link to comment Share on other sites More sharing options...
SCOBY Posted April 27, 2020 Share Posted April 27, 2020 @ReCorpH something is known, why the EGT slots do not work on the computer ? I criticize what I don't like"!!! Link to comment Share on other sites More sharing options...
Rushbie Posted April 28, 2020 Share Posted April 28, 2020 @SCOBY wrote: @ReCorpH something is known, why the EGT slots do not work on the computer ?Majority of times when had those problems is because of the use of Firefox, don't ask why 😏Doesn't matter if it's been used with phone, tablet or desktop pc. Try Chrome, it usually works and the games seems to be optimal for it by design nowadays. Link to comment Share on other sites More sharing options...
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