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Slot malfunctions


Rushbie
Go to solution Solved by Fredrik-Unibet,

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Hi @Rushbie 

Thanks for reporting this! I will send it to @Ken-Unibet who usually looks into these cases. I saw that you referenced me two weeks ago and oddly enough I do not get the notifications anymore. Just one minor detail, I am not a moderator on this forum, I oversee the Kindred Group product portfolio. But I try to help out and discuss product whenever I have time to do so. Thanks for being an active forum-member!

Fredrik

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Hey Rushbie,

I checked on Chrome, IE and Firefox for the issue in the video. Correct me if I am wrong this is on our Finnish website correct?

But unfortunately I was unable to reproduce this, the fun modes work for me in all 3 browsers.

Any other notes that I might have overlooked here?

Cheers for the feedback!

Ken

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  • 1 month later...

This time some fun messing around with the dark reader :laugh:
As you can see in this one, using the darkmode with firefox (newest update) hides all the operating buttons from the view. Might be doing it with all of those, dunno.


But the bit stranger one is this:
It's not just that the game's (Expendables) demoplay doesn't even launch with firefox, if you switch to Chrome and use the dark reader when clicking the "log in to play with real money", but click the play money mode after it while DR is still on, it's possible to glitch the game to show you're playing with real money even it's still just playmoney without even being logged in.

Not sure how much chaos and destruction it's possible to do with that, tho. Just having some fun with it, cause it's pretty clear how broken these all are. Which obvs raises questions, what kind of monster hardware one needs to play these without problems  :Smirk: 
Mine is not from the lowest end, and there's still always something, so any advice/info would be nice to hear.
@Ken-Unibet 

And the connection is not the problem here. The errormessage pops up when the game has loaded about 50% on playmoney mode.
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Extra:

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  • 5 months later...

Hi, hopefully you can restore some faith in my recent attempt at leprechaun riches bonus round.

as soon as I hit the 4 chests, I was awarded the bonus round 15 free spins with multiplier but before I had a chance to press play it glitches out and refreshes, leading my back to the initial screen.

It then recognises my bonus round award and re awards it but following my subsequent 15 spins with accumlating multipliers, I win a magnificent grand total of 32 cents. 

This is incredibly frustrating and seems hardly worth it, and I can't help but think that had the slot not crashed in between initially awarded game the bonus round and then playing the bonus round (with multiplier) it would have been worth a sensible amount worth playing/paying /waiting for.

 

 

 

 

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@OliD Sorry for the poor experience with the disconnect, though that shouldn't affect the outcome of the bonus rounds in any way. 
Do you remember around what time this happened? We need to find the specific round in your account history in order to check up on it.

@Rushbie Thanks for posting the screenshot, we're reporting this to the casino team. Just for good measure, did you try removing cookies and temporary files?

Former Community Manager
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Hi, 

    Yes, most disappointing, but it didn't seem a result of disconection as my connection elsewhere was uninterrupted, it appeared to be a direct result of actually achieving the bonus round!

Seems little point in grinding with persistent losses yet perfectly adequate connection, only to highly inconveniently "disconnect" and refresh/reset when it was perfectly possible, perhaps even likely, to at least break even, or dare I say, hit a small profit - A little stinky I'm sure you'll agree!

11:28:55am transaction 2000013 52467828

Heres the attached screenshot. Can these free spins/bonus round be reawarded pls?

6213CC7D-048E-4E26-B928-8B0FD5A92DA0.thumb.png.52f0e69ff18963b0e377beece04e5a1a.png

 

 

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@OliD sorry bout your lost bonus but that’s really cool didn’t know you could review your history that detailed with a picture and everything or is that your own screenshot imposed over your message?  

 

Also I had a rick and morty megaways bonus fail on another site once and had to contact the slot provider for them to release a patch so I could play it.

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Yes, screenshot from history tab on lower right of game screen, within the slot itself, in browser version.

less than 40c on an accumulator bonus seems to be a bit of a kick to the bawls but I'm not sure about going to provider, just would like Unibet to see the fair end of the pointy stick on this! 

bonus round replay would be ok I guess!

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Yeah, always using the private mode on browser with firefox really, but cleaned them anyway now. Seems to be the main problem again for it to not work properly: the Firefox. Today tried again, and it gives the same message with play money as well; "funds can't be loaded beforehand.."

On Chrome it obviously works without any problems, just like casinogames often does.
@JeppeL 

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  • 6 months later...

Hi All

I can't play any slots on my laptop. Whether I try going through the poker software or through the website using Chome, Edge or IE it's the same result...the game seems to load fine but then I just get a black screen and nothing happens. I am running latest version of Win 10. 

I presume  it may need flash player or similar but I find I cannot now install this because all browsers regard it as obsolete.

 

 

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@Eldred that's weird. You see the games own loading screens there but then it goes black? I need to ask around to see if anyone has encountered this before. And this happens on all browsers as well? Could you try Chrome incognito mode and see if the same happens?

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Tried incognito mode but it's the same. Same across all browsers and the poker client  so tried switching off antivirus but it made no difference.

I am presuming that this might be a graphics card issue, what format do the slots run in? Maybe there's a setting somewhere to enable them? Odd that there is no error message though.

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Thanks, doesn't work on Firefox either, has to be a graphics card issue. Odd because everything else seems to work fine. Drivers are all up to date and have reset the graphics card to the default settings.

I only ever play slots when I have bonus spins so no big deal, at least the poker runs perfectly

most strange!

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It will indeed

My laptop was rebuilt a while back, I reckon it's missing the necessary content player. I get the splash loading screens but then it goes black when the game starts.

I have just installed Java but no good. Are these things written for Flash Player? Flash is now seen as obsolete and you can't install it any more. 

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