XY Posted January 8, 2018 Share Posted January 8, 2018 @JeppeL Just tried to use 10 free spins on Twin Spin Deluxe, but still having "old" problem.Any news about my case? Link to comment Share on other sites More sharing options...
JeppeL Posted January 8, 2018 Share Posted January 8, 2018 @XY Unfortunately not, after we handled it last time I was told to re-open the case if it were to happen again, so I've done that and am awaiting an update on if they need anymore information/screen shots./Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
Rushbie Posted February 23, 2018 Author Share Posted February 23, 2018 When trying the games from the search bar, this happens: Link to comment Share on other sites More sharing options...
JeppeL Posted February 24, 2018 Share Posted February 24, 2018 @Rushbie I had a Finnish CS agent test it just now from his test account and we had no trouble opening the game, he also said that they hadn't seen other contacts about it yesterday or today. Is it still an issue for you? If so, could you try deleting cookies in the browser and see if it works? :)/Jeppe 1 Former Community Manager Link to comment Share on other sites More sharing options...
Rushbie Posted February 24, 2018 Author Share Posted February 24, 2018 I never get no cookies. All the setups are clean. And yea, some games do not work. They say, launch ftml. Its always there. Link to comment Share on other sites More sharing options...
JeppeL Posted February 24, 2018 Share Posted February 24, 2018 @Rushbie Thanks for the quick response! Any chance you could try a different browser and see if it makes difference? Also, if you could mention at least some of the games outside of Book of Ra that you've tried which doesn't work it would be nice, it'll help us check if the issue is for a specific provider. 1 Former Community Manager Link to comment Share on other sites More sharing options...
Rushbie Posted February 24, 2018 Author Share Posted February 24, 2018 No, not gonna do Google Chrome. It slows down my cpu. Link to comment Share on other sites More sharing options...
JeppeL Posted February 24, 2018 Share Posted February 24, 2018 @Rushbie Fair enough, at least a mention of some games then perhaps at your convenience? :) 1 Former Community Manager Link to comment Share on other sites More sharing options...
Rushbie Posted February 24, 2018 Author Share Posted February 24, 2018 Yea seem to work now 😏 Link to comment Share on other sites More sharing options...
RayL Posted February 25, 2018 Share Posted February 25, 2018 Hi @Rushbie, I tried the game out on a Finish account and it seems to run fine now! Could you try again and let me know if the problem persists on your side? /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Rushbie Posted February 25, 2018 Author Share Posted February 25, 2018 Yup, still does it, tried to clean, and opened a new window. Using wifi from my mobile phone right now. Can there be uploaded a videoclip without YTube account or something??@RayL Link to comment Share on other sites More sharing options...
RayL Posted February 25, 2018 Share Posted February 25, 2018 @Rushbie, We have raised the issue to our slot provider and pending feedback on the connection issue. I will update you as soon as we will have a response, most probably 24 to 48 hours. Thank you for your patience! :) /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Rushbie Posted February 25, 2018 Author Share Posted February 25, 2018 @RayL Well, not a problem for me, it's just a game 😏 Anyway, made the tubeaccount (yay!), might come in handy sometimes, you can watch the clip on what happens here: (game starting at 00:30+) 1 Link to comment Share on other sites More sharing options...
RayL Posted February 26, 2018 Share Posted February 26, 2018 @Rushbie, Thanks for the video, I've attached it it to the original technical investigation request for the relevant department to see :) Still pending a feedback unfortunately, will keep you posted as soon as we have a response from the game provider. /Ray 1 Former Community Moderator Link to comment Share on other sites More sharing options...
Rushbie Posted March 19, 2018 Author Share Posted March 19, 2018 @RayL Now when the UOS is over, installed the Chrome browser again. Tadaa! Chrome wins, for some reason.. 😏 Off topic bonus thingy:Unsure how old the game is here, but not showing as "new". Not too long for sure. Link to comment Share on other sites More sharing options...
Rushbie Posted May 28, 2018 Author Share Posted May 28, 2018 @Fredrik-Unibet So I don't spam other topics with this, just putting it here.Obviously at day-time the connection is slower, but still very common sight while trying the Vikings. Took almost couple minutes to load the game 😏. Link to comment Share on other sites More sharing options...
Livertool Posted May 28, 2018 Share Posted May 28, 2018 @RushbieI tried it and worked just fine. Maybe it´s your pc? 1 Link to comment Share on other sites More sharing options...
Rushbie Posted May 28, 2018 Author Share Posted May 28, 2018 Yea, very much possible 😏 Trying to figure out why it's just this game now when other games are working well. and it's the same thing at other casinos too, took almost 5mins to load the game using both browsers (F&C) in one of those, meanwhile other games loaded just fine without delays.. :wonder: Thanks for checking it too with your machine 👍 Edit. And have to admit that using 4k screen with the laptop may have it's affect to the graphics card, which obv can be the reason why it slows down things sometimes. 1 Link to comment Share on other sites More sharing options...
Livertool Posted May 28, 2018 Share Posted May 28, 2018 @RushbieMight be that it´s good thing that you can´t play :D To me that slot has been just eating. 3 short from berzerk wins though, let´s see if that turns the table when i get it :) 1 Link to comment Share on other sites More sharing options...
Rushbie Posted June 8, 2018 Author Share Posted June 8, 2018 Playmoney is down with this. Same thing with firefox and chrome.@Fredrik-Unibet Link to comment Share on other sites More sharing options...
Fredrik-Unibet Posted June 15, 2018 Share Posted June 15, 2018 @Rushbie A bit late on this one (sorry!) but play money is now working. Did you get a chance to try the game?Cheers, Fredrik Link to comment Share on other sites More sharing options...
Rushbie Posted August 6, 2018 Author Share Posted August 6, 2018 Yea the Novos are crashing too here at FI. Will link a streamer under your wings too but this for now now. @Fredrik-UnibetThis and few other bugs. Till u get back from holiday :D :D Link to comment Share on other sites More sharing options...
RayL Posted August 6, 2018 Share Posted August 6, 2018 @Rushbie thanks for reporting this, it is a known issue and according to the last info received, a patch is being rolled out tomorrow which should fix the issue. :) /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Rushbie Posted August 6, 2018 Author Share Posted August 6, 2018 Novos have it too. They crash if you put the game on rapid fireNot just here. Watced a Malta Finnish streamer and the same rhing happened there also. Got the pic but not now mates :D Bururied under hmm.. 200+ pics Link to comment Share on other sites More sharing options...
RayL Posted August 6, 2018 Share Posted August 6, 2018 Yup, Novomatic slots is what I meant in my previous response. Do you experience this crash only when you put it on "rapid mode" @Rushbie? Former Community Moderator Link to comment Share on other sites More sharing options...
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