Jump to content

Casino winnings gone


Norway

Recommended Posts

I was play the game yesterday. I was put the money in 480 kr. And play the game 7Sizzinghot for mor e than hours. I was win 5000 when I was play 5 kr. Than I still play til the money left 4500 . I was out from the game and the money is gone!
Was try to chat with the help.. It said not find my record that so idiot..!!!
Idiot system only want money but don't want to play when I win.

Edit by Jeppe-Unibet: Edited subject title

Link to comment
Share on other sites

@Norway Thank you for providing some more information, I see the the case that was created with Customer Support yesterday - the rounds were checked, but from our side it looks like all have been completed like they should and they weren't able to find anything wrong. For them to investigate further, they've asked if you can remember at what time and date this happened?

/Jeppe

Former Community Manager
Link to comment
Share on other sites

No...I never get good support and good answer from this!!! How bad.

Of cores I remember

I was played on 13 of Mars at 17.32 and first I was put money in 480 kr. I was win 5000 and 2000 . So I still play til money left 4500 something when I out of the game 18.44 it showed money only 450.

When I try to contact the help the not sort it out anything idiot!

Link to comment
Share on other sites

Hi @Norway, 13 of March at 17.32 is when the actual deposit happened in your account, I believe Jeppe meant if you remember when the supposed error happened when you saw that you won 5000 kr and it wasn't credited. As mentioned above, the guys had a look at the overall session and spins made but no errors were found so in order to investigate further with our provider we would need a 5 to 10 minute time interval on when the error happened. You can have a closer look at your gaming history here:
https://www.unibet.com/myaccount/mygamingactivity/casinoactivity

Former Community Moderator
Link to comment
Share on other sites


@psrquack wrote:


@Livertool wrote:

I thought we are just tagging countries for boredom :D


I thought we are just remembering about money losses on various Unibet products.😃


Hurts too much to think about those an now i think we are just spamming legit thread 😏

Back to https://www.unibetcommunity.com/t5/off-topic/jonnys-and-psrquacks-talk-crap-thread-so-we-dont-de-rail-other/m-p/153239#m9164 :Rofl:

  • Like 1
Link to comment
Share on other sites

This second times its happened to me..

The last time they just said the system problems and can't find my record.

Today I was play and won.. So I take the shot screen and email to them I won!! 

So just hope this time it not idiots to me again.. !!

  • Like 1
Link to comment
Share on other sites


@Norway wrote:

This second times its happened to me..

The last time they just said the system problems and can't find my record.

Today I was play and won.. So I take the shot screen and email to them I won!! 

So just hope this time it not idiots to me again.. !!


We are able to locate the actual rounds on your account @Norway, what we weren't able to locate is the win mentioned, but a screenshot should be of great help. Where did you send the screenshot? Can you attach it here in the Community as well please? I'd love to have a closer look at this for you. 

/Ray

Former Community Moderator
Link to comment
Share on other sites

@Norway, I've been going back and forth with our provider and our poker experts based on the info provided by you and the screenshots. There are no stuck or open rounds on the account and all transactions are paid. I would need more information from you, more accurate information to be more specific because the screenshots showing the balance and the time don't add up with whatever is found on your actual account in that specific minute. Could it be possible that it happened on a different day? Are you certain you are playing for real money and not on Free to play mode?

 

/Ray

Former Community Moderator
Link to comment
Share on other sites

I was play in that day and I had the screen short because I remembered from the last time you just said the same! Don't said like I the one try to be idiot because you website it idiot okey!!

Stupid answer from this page!!.

I been play this a lot. Also put in the money more than I won!

So enough!!

Stupid website

Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
×
×
  • Create New...