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Norway Rank 4
Rank 4

I was play the game yesterday. I was put the money in 480 kr. And play the game 7Sizzinghot for mor e than hours. I was win 5000 when I was play 5 kr. Than I still play til the money left 4500 . I was out from the game and the money is gone!
Was try to chat with the help.. It said not find my record that so idiot..!!!
Idiot system only want money but don't want to play when I win.

Edit by Jeppe-Unibet: Edited subject title

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Community Manager
Community Manager

@Norway Thank you for providing some more information, I see the the case that was created with Customer Support yesterday - the rounds were checked, but from our side it looks like all have been completed like they should and they weren't able to find anything wrong. For them to investigate further, they've asked if you can remember at what time and date this happened?

/Jeppe

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Norway Rank 4
Rank 4

Off!!!! 

I will remembered stupid system and always companieing about thus web !!.

Idiot

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Norway Rank 4
Rank 4
No...I never get good support and good answer from this!!! How bad.
Of cores I remember
I was played on 13 of Mars at 17.32 and first I was put money in 480 kr. I was win 5000 and 2000 . So I still play til money left 4500 something when I out of the game 18.44 it showed money only 450.
When I try to contact the help the not sort it out anything idiot!
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Moderator
Moderator

Hi @Norway, 13 of Mars at 17.32 is when the actual deposit happened in your account, I believe Jeppe meant if you remember when the supposed error happened when you saw that you won 5000 kr and it wasn't credited. As mentioned above, the guys had a look at the overall session and spins made but no errors were found so in order to investigate further with our provider we would need a 5 to 10 minute time interval on when the error happened. You can have a closer look at your gaming history here:
https://www.unibet.com/myaccount/mygamingactivity/casinoactivity

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