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Betting problem


TH

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Changing bet after it restarts it self so normally every bet (for me (you can check my history) is 2-4 kr very rare 10 kr and only few times. So yesterday i played Golden Coils had round 300 kr on my account betting 3 kr each game SUDDENLY the slot came op with a message it was going to crash and so it did and brouhgt it self back again.  I wasnt aware it had used its crash time to build up the bet 10 times so now my bet SUDDENLY 30 kr each time!!! 10 push start and im broke. In my world thats humbug!

So how can I get thru to a manager that han help me?

 

Thx Thomas

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Hi @TH, welcome to the Community :)

I tested the game myself after you mentioned by setting a couple of spins of 1 euro and just reloading it after. The bet value jumps back to the minimum bet possible in the slot which is 0.20 euro so technically I was unable to recreate this. However I'd love to send the round in question to our providers and find out what happened for you. What I would need is a round ID in which the 30 NOK bet session started. Based on that we can investigate this a bit more in depth and provide you with an exact answer to what happened. You can find all of your activity for the past 3 months here : https://www.unibet.com/myaccount/mygamingactivity/casinoactivity.

Let me know if you have any additional questions.

 

/Ray

Former Community Moderator
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