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2 Maybe tree errors in a row.


Trixi

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I just played casino - blackjack.  And two times, Maybe tree - I am not sure. My bet of 100 kr dissappeared without any game bring showed. (After I Placed the bet and said '''play") it said cashier error.

Can you please tale a look at the log and ser what happened?

Thankyou in Advance.

 

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Hi @Trixi, welcome to the Community and thank you for signaling this towards us :)
Today we have indeed experienced a technical error with the cashier. It basically manifested in a way in which your account balance was showing 0 on your side even though the funds on the account were untouched. Deriving from this I believe it's safe to assume this is the error you mentioned above as well. Based on your account history, I see one 100kr transaction reversed, meaning that the winnings weren't placed on a Blackjack bet due to this issue described above. However this is one reversed transaction, I see you mention 2 or 3. What was the other error? Was it the same Cashier error described above? I'm marking this as solved as the cashier error is reported to be fixed, but I'd gladly have a closer look if you think that you are missing any funds due to this.

/Ray

Former Community Moderator
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