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unable to open poker client

Hello I am unable to open up the poker client on my laptop ...this message comes up when i try...my internet is working fine for everything else apart from unibet. i have tried unistalling and installing several times 

unibet poker client.PNG

4 Comments
Moderator
Status changed to: New

Hi @alx99, welcome to the Community Smile
Sorry about the inconvenience first of all, we would be glad to investigate this further. have a look at the thread below where we explain all the information needed to have a closer look at it.
https://www.unibetcommunity.com/t5/General-Poker/Poker-Bug-Report-How-to/m-p/134662#M22216

/Ray

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Unibet Poker Expert

Hi @alx99,

I've seen this issue before and it was related to the firewall.

Please make sure that Unibet Poker gets added to your exceptions list of your firewall, this should fix it.

Let me know if it still doesn't work.

Thanks

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Rank 19

@Patric-Unibet  could you check my post please, as my issue is similar., but it's not the firewall for sure and no antivirus too. Something prevents me from reaching unibet.com and I get the "white screen" on client start when using only public DNSs. The other blocked by local ISPs gambling sites could be accessed though.

https://www.unibetcommunity.com/t5/General-Poker/Client-app-not-working/m-p/224137#M37112

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Unibet Poker Expert
Status changed to: Fixed