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table reminder green notification

Anyone else experienced this one?

I have all my tables open, restarted the client, clicked on it but it still blinks...green.png

 

 

 

16 Comments
Unibet Poker Expert

Hi @GothMoth,

Could you please explain a bit more about the issue and how it happened? Were you seated at the tables and it blinked without it being your turn to act or did it blink without you being seated?

In addition we would appreciate if you could send us the following:

Poker_log.txt (C:\Users\<user>\Documents\Unibet Poker)

Please send it to contact@unibetcommunity.com.

Thanks,

Cédrick

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Rank 18

@Unibet-Cédrick, that was an one-time bug.

I've already sent the log file twice recently(for other bugs) but will send it again Smile

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Rank 23

This happens all the time, dont even need to be registered for a game.

 

Unibet Poker Expert
Status changed to: Needs Info

@jonny2192 @GothMoth have you experienced this recently?

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Rank 18

It still happens almost every session @Stubbe-Unibet . Now only a closed table activates it, but not every time.

Not that it's something I pay much attention to. 

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Unibet Poker Expert

Hey guys. Can you confirm exactly when this happens? Is it always shortly after closing a table, or have you also experienced it several minutes after closing the last table?

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Unibet Poker Expert
Status changed to: Declined

Closing this one for now. Need the info requested above. We haven't been able to reproduce the issue.

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Rank 18

@Stubbe-Unibet  wrote:

Hey guys. Can you confirm exactly when this happens? Is it always shortly after closing a table, or have you also experienced it several minutes after closing the last table?

 


@Stubbe-Unibet  I experienced this one alongside all the bugs issues tonight (21:30 - 04:00 ).

It usually starts shortly after closing a table, but last for hours, not several minutes Laugh

Hopefully this time the log file I send contains the info needed to fix it.

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Rank 18

The bug is present right now.

I opened the table before €10 Singularity start, but it was cancelled. Maybe this triggers it.

 

11111.png

 

Tried the same with Qualifier to €25  Ticket after I restarted the client and it triggered the bug.

 

1111111.png

 

Will send the log from today after I finish my session.

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Unibet Poker Expert
Status changed to: Investigating

With the above information I believe we should be able to fix the issue Smile

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Unibet Poker Expert

@GothMoth, regarding this comment "I opened the table before €10 Singularity start, but it was cancelled. Maybe this triggers it." How did you manage to open the table for a tournament that didn't have enough players to run? Haven't been able to reproduce it by registering to a tournament that gets cancelled, and I can't open the table if the tournament doesn't run.

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Rank 18

@Stubbe-Unibet  just 1-2min. before the MTT is about to start you can open the table even if there are only two people. In the tourney lobby wait for the "open table" to become active(white).

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Unibet Poker Expert

1 min before the tournament will cancel and thought the table wouldn't be created before this. Will test again tonight, but I doubt this is the cause of the previously reported issues, given how difficult it is to even reproduce it.

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Rank 18

Just tested it although haven't regged another MTT, but still the it triggered it after regged one few minutes after.

1.png1:20-1:00min before the start the open table is active

 

2.png

 

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Rank 18

@Stubbe-Unibet sent you the log, just in case.

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XY Rank 19
Rank 19

While you are on this case @Stubbe-Unibet,can you tell me how many seconds we have,before tournament starts,to unregister if we decide not to play?

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