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problem with first time login/Win10

Hello,

I reported this issue some time ago, but my patience doesn't allow me to wait more with this one. Every time I try to login in desktop version, I can't do it at first time (when my login is known in this software). Then there are empty fields and I must write again my login with password. It's a little bit frustrated Wink I think 2 last versions made a change, because 3 month ago I suppose all was fine. Last month I was using your software on win7 either and the problem was the same. I attache all necessary screenshots with log file together.

bug1.jpgbug2.jpgbug3.jpgbug4.jpg

18 Comments
Rank 14

I have the same issue on my Win7 and also android device. The 3 months period of this bug seems similar to me too.

Unibet Poker Expert
Status changed to: Needs Info

Hey guys. Want to make sure I've understood it correctly. The flow is as follows?

1. You open the client

2. Your login credentials are remembered in the client. No country is selected at this stage.

3. You click login. The login fails.

4.  You land on the login page again. This time with the country selected.

5. You enter the credentials (country selected at this stage), click login and you're logged in

Unibet Poker Expert

Been testing a bit and seems to be limited to just one country, where it happens consistently 

0 Likes
Rank 14

@Stubbe-Unibet  This is true. I realized now that first page is unibet.com and the second unibet-20.com so this could be the reason. 

Unibet Poker Expert

@Pesek  Yeah, it comes down to the country not being selected, so you're not landing on the right login page for your country - which would usually not be an issue, but for this particular country it is Smile

Unibet Poker Expert

It's a public holiday in Sweden today, but I'll make sure it's at least looked at tomorrow

0 Likes
Rank 14

There is exactly as you described in points, @Stubbe-Unibet 

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Rank 14

This is exactly as you described in points, @Stubbe-Unibet 

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Unibet Poker Expert
Status changed to: Fixed

@Pesek , @Ozzyholik  can you guys confirm if it's working for you now? Smile

0 Likes
Rank 14

@Stubbe-Unibet , unfortunately  it doesn't work :/

0 Likes
Rank 14

@Stubbe-Unibet In my case bug is fixed. Thanks.

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Rank 14

Now it is ok in my soft, either, thanks Smile But is there any option to remember username?

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Rank 25

Afternoon quickie @Stubbe-Unibet :

What does it matter what country you select? Yesterday for some reason it picked me Belgium in mobile app. Logged in anyway but language was english anyway (like in finnish too) So it don't change language, obviously it don't help you to play tournaments that are out of your country restriction so what does it exactly do?

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Unibet Poker Expert

@Livertool it's login page language, not client language Smile Client language is chosen in the client settings, and the login page in the client is hosted on our end, and you simply select the subdomain/domain of the login page 

0 Likes
Rank 25

But system redirects you to your own country page anyhow when you log in. (cause i don't think finnish freerolls are visible at other countries) So to common sense dude purpose of selection of country is unknown and unnecessary. (I give benefit of doubt that once again i don't understand everything and so be it Very Happy )

0 Likes
Rank 7

@Ozzyholik wrote:

Hello,

I reported this issue some time ago, but my patience doesn't allow me to wait more with this one. Every time I try to login in desktop version, I can't do it at first time (when my login is known in this software). Then there are empty fields and I must write again my login with password. It's a little bit frustrated Wink I think 2 last versions made a change, because 3 month ago I suppose all was fine. Last month I was using your software on win7 either and the problem was the same. I attache all necessary screenshots with log file together.

bug1.jpgbug2.jpgbug3.jpgbug4.jpg


 

0 Likes
Rank 20

@Konigknl in the first loginbox, did you try selecting your country, that made it so I don't have to login twice on my pc.

Unfortunately the username doesn't get remembered anymore which is kind of annoying

Another thing you could try is clearing cache and cookies for your main browser, or for internet explorer, sometimes helps with log in issues.

Rank 22

He can't answer, @AdrianN_MP , because quoting others is the only way to communicate Smirk

0 Likes