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live bet

Handicap was linked to wrong betting outcome.

hc.png

Unfortunately I don't have any proof but  similar happened with my  bet ID 1876132423 when it was over 9,5 games but when client accepted it somehow modified it to over 10,5 games as in my bet history stands. I don't think you can do anything with that just for my words without any proof, so please investigate the first case. Thank you.

8 Comments
Rank 25

Oh, I forgot to add the first bet's ID:1876143360.

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Moderator
Status changed to: Investigating

Hi @psrquack, Thanks for reporting it. I've sent the 2 bets mentioned to be checked, hope that the info provided will be enough to find any error if there is one. I'll let you know once I have an answer. 

/Ray

Moderator

@psrquack Bet on coupon 1876143360 was re settled as a winning bet. The log over 1876132423 does show that you backed on Total Games - Set 2 for Over 10.5 and not on Over 9.5, so this one wasn't re settled as it was not showing any signs of an error. 

 

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Moderator
Status changed to: Fixed
 
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Rank 25

The history of this bug clearly states what will happen if the information goes through many people and lose the original meanings.Dear kambi employee! You tried to relocate the bug from the stated bet sides which is completely wrong. I didn't want to reevaluate of my two bets I only wanted to know why live bet client bounded the cash out option with falsh outcome (-2,5 in handycap is not equal to -3,5). I understand the easier way is checking and reevaluating the bets instead of scanning all the live client's in and outputs and to be honest I didn't expect that you will chose the more difficult way. I only hope in the future you will put clients real requests more in focus. To the second bet: yes, it shows the 10,5 over as the log states and unfortunately I can't proof that before I put on the bet button it was 9,5 over so I don't want further actions with that bet and I hope those bugs won't be back again. Long story short: please kambi employees, do next time what the query asks not what you think you should do. Thank you!

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Rank 23

I think system is just slow time to time. One day i had player to win game and it was 40-40. My player got adv and cash out came. Cash out was there only about second or two, disappeared and then there was already advantage for opponent. So opponent won two balls in two seconds Rofl Meh, don't think so. There is just some delay sometimes with updates.

Rank 25

I can accept your point of view too @Livertool, but there ain't any word about system delay or why this bug happened or what they did to avoid customers from the annoyance like that in the future just about the reevaluation of my bets. That's totally unacceptable and I feel like when I registered to NL Holdem MTT but instead of that a HexaPro started.

Rank 23

Yeah, i know it's annoying and points for you for reporting, i am too lazy Secret Kambi should really pay more attention to those delays as you can see them everyday. And not just unibet, other kambi site too. More likely to happen at lower level of sports. But when you see them happen often enough, you develope eye for it and can avoid some mines. So i guess i am just used to them.