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my internet work just fine but the app doesn't . Anybody else has this problem ? ... View more

Hi, I'm new to Unibet poker and have also installed the app on my Samsung S8+ from the Android Play site but I find the app will occasionally freeze if I go to another app and then when I reopen Unibet poker it's just a black screen or not responding at all. To make matters worse, it has gone completely black twice in the middle of a game when I haven't even left the app or table I was playing at all. The first time happened last week during a 100€ heads up SNG which I was close to winning and it left me a bit annoyed to say the least. To be fair to Unibet I called customer service and after a few days they returned my 100€ after (I assume) they looked at the logs and saw I was winning 1800 to 200 and then just disappeared. When I eventually managed to frantically log on to my laptop I was down to 300 and could not save the game. The second time has just happened now during a 10€ buy in heads up SNG bit luckily I managed to immediately log in to my laptop and the game came up when if only missed 4 or 5 hands. My wife also has the Unibet app and has experienced similar problems. We have both uninstalled and reinstalled the app. Does Unibet know about these problems? Has anyone else experienced this? I can't believe we are the only two. I really hope they can fix this because I really like the app layout and user friendliness but I cannot risk playing anything bigger than 10€ buy in heads up SNGs in case it freezes when I'm away from laptop. Anyone any info on if this is being looked at? jozef2020 ... View more

I am Estonian player once again Unibet client is not working. Problem: cant log in, same issue on both client and browser version. ... View more

Win 10 Table has been out of H4H for about 5 minutes but the "Waiting for other tables to finish" is still at the top of the table. I've had this witht eh "waiting for players to rebuy" as well. Only seems to have appeared since .16 release. Also stayed on the final table #thinbrag ... View more

2nd:  Tonight I have been disconnected several times, and I JUST NOW busted out of a €10 sng after betting out with KJsuit and being disconnected. I have to force-quit the app and restart, or nothing happens. Then write username, write password, tick tock, !!! Back in I see the hand would have been won by me but someone raised me out of the hand. So I get angry and call some lowstacked fish with K10 from the button, but another guy joins in and wins the hand and I bust, thank you Unibet. THIS IS NOT OK!!! So, get this disconnection-thing fixed ASAP. I can browse and do other things, it´s not on my end. And I see people all the time losing connection, right!!??  At the same time it´s the issue of UN & PW: why isn´t my username and pw stored in the app? I have to rewrite it all the time.  ... View more

10 eur Deep Stace 600 gdt. Late reg open for 14 levels, in the tournament list it says its syill open but the reg button is disabled and in the lobby it says that reg is closed. It had still 3 minutes to the break (says 44 sek in the lobby pic since i ps that after) and level 15 starts after the break. Its 9 itm but 27 players still in so I cant se any reason for the late reg to be closed so it must be some kind of bug here.  ... View more

Good evening ladies and gentlemen, let me tell you a short story about the troubles of translators and the rules of rugby. Last friday I have tried to figure out the meaning of this bet type: I looked like Winne the Pooh and checked another game if I could find the solution of this mystery. I found this one: Ooops, it seems this bet has 2 different translations, so I have contacted with my local live chat agent and asked for some help. Agent A. was extremely busy and after I was waiting a while she told me that the sportsbook guy can help me at the moment but she will email me with the answer. I was wondered that no one from the sport department can interprete a bet type but I thought it's Easter so they are on holiday. I asked the Live Chat Agent today again because I didn't get any response from her. The long and unnecessary procedure started again. She didn't remembered her promise so I should gave the infos again. She asked the people around her but again nobody couldn't help. I tried to ask her about the original, english sentence but she was powerless again. So after one hour useless chatting (last friday and today) I wasn't closer to the solution. But I didn't want to give up and searched for a live rugby game and checked the original, english betting offers: Mystery solved. Conclusion: figure out in which things livechat can help you and in other things try to find the solution yourself. ... View more

There is a persistent connectivity bug that causes me losses I had to switch to browser-client and because I had "table prioritization" went all-in in the wrong tourney. Also my stacks were severely diminished while disconnected - 2 of the MTTs were near the bubble and I finished at 8 and 9 place. There were good chances to finish in the money at least in Multiverse , as I had 30BB before the disconnection and 10min. later when opened the web-client( which caused the unwanted all-in) I had 14BB... As you can see the problem is on your side:         ... View more

Hi! I just got a client freeze that affected my eq alot. The client disconnected and didnt re connect, I closed it since that usually the only thing that works but this time i couldent log in again. I went to my android but it had to update software again(?) did that couple days ago so it took time.The tables that were hardest affected was a 10 eur hu sng were i was blinded down to 3bb ish  and a 5 man 10 eur sng where we played 3 handed with me being chiplead 6-7k va 1.5k and 1.7k . I now busted both thoose sng:s due to the freeze. I can ofc send my dxdiag and log files for the 50th time if u want them.  (Sorry about my tone, Im not angry just a bit frustrated and I have sent them alot of times but I never hear anything back. ) I have not contacted live support since its just a waste of time and patience to try  explaining to them why its an issue to be auto folded in HU, hope its alright I come straight to u guys since only time I get respons is here in community! (Thank you for that, you are the best)   ... View more

Hi I used to love Unibet even tho the software is not very good. But now its literally unplayable. two or three months ago my game started crashing randomly, I have no idear about what triggeres exept i know i can not minimize a window, it makes the software crash alot. But the last three times I have opened the software it just crashes instantly after a tabel opens. Here is some screenshots of me testing if the bug had been fixed. You can keep my 2 euro if its gets fixed soon XD ... View more

Hello,I was playing 4 cash tables today when suddenly every table turned white and the "blablabla stopped working" message appeared and I had to close the client,and all the money I had invested in the hands I could have lost/did lose(I didn't check).The same thing happened twice yesterday.My computer runs on windows 7 and I have no problems with crashes on any other poker room.  ... View more

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hello. since yesterday during my game on Unibet, when I opened a browser from tray, there are friezes for a few seconds(about 5-6).  can you tell me what the problem? 8 gb ram, SSD, i7 processor.  UPD: I can see, what my videoadapter(from intel), heavely loaded by unibet client(70-80%). chrome use default adapter too. I try to change on nvidia adapter, and problem seems like resolved. but, I wanna play from default adapter. please help me.  ... View more

Dear mods @Jeppe-Unibet, @Ray-Unibet I've tried to find a link to VIP Double Trouble. Unfortunately two of your Live Chat agents couldn't help me (they linked the regular DoT page). Could you tell me please, the timeframe, the amount what we should lose the eligible game types for that tourney please? I really appreciate any help you can provide. ... View more

Hi, at the begging I would like to say, that I'm too old for being peeved, because of some poker software, but unfortunately I am - like everyone, I don't like losing money. could you tell me what the hell is going on with unibet poker client? In last few weeks this client was completely shutting down at random almost every session I played. Sometimes everything is ok for about few weeks, but there are weeks, when I am getting so nervous, because of situations like today: I was doing 4bet (17,5 or 18 € ) on nl200 with AK on hand and client suddenly was shutting down. It's not so big money, when I'm playing nl25 or nl50, but on nl100 or nl200, it's getting much serious, especially when client is shutting down in some 3 or 4bet pots on postflop. It takes time to log in again, so most often my hand is fold.   How can I be a winning player, when I'm losing many blinds, because of software? And how you want to have a good traffic on mid or high stakes, when your client is so unstable? I don't want to be rude or unpolite, but stable poker software, should be one of the most important thing, when company like Unibet want to create/improve software and this problem with client shutting down happened to me (I don't know how many times) since december 2016.  I don't think that this is some problem with my pc, because I've got 2 laptops and one pc and it doesn't matter which one I'm using, few weeks ago I bought new pc and unibet client is still shutting down at random. My friend also has this problem. If you know how to fix it, I will be extremly happy, but if you don't, I would like to hear what solution do you see - some way of refund money?   ... View more

Hi! I have a lot of problem with client crashes, it affects my game alot, especially when it happends during final tables, when im in a hand in cash or HU. I have reported it before and now I have an additional problem, last week it happends two times that i wasnt able to add on in supernova and milkyway qualifiers and ofc i busted since thoose recuier add on. I was in contact with live chat were i was told that they cant give a refound when nothing is wrong. I tried to explain to him how the qualifiers work but he didnt seem to know anything about the poker client and asked me to send an email but it wasnt really clear what he wanted me to do so i write here instead. The crashes are happening daily about 2-15 times a day and the no addon qualifiers was #7686145 nova qual and #659945939 milky qual. Everybody els was able to add on so it was very weird.   ... View more

Same in english. ... View more

[14:11:16] Agent: How may I help you today? [14:11:36] Me: Hi (agent's name)! I asked your collegue (another agent's name) sending me the transcript of my last conversation to my email. It seems she missed it. Would you so kind sending me that transcrips please? [14:11:51] Agent: Sure, let me check, please. [14:11:57] Agent: . But first, for security purposes, kindly confirm the following: Your post code, date of birth and e-mail address please [14:12:20] Me *********** [14:13:24] Agent: Thank you, please allow me a few moments so I can check. [14:13:49] Me: Sure, np at all. [14:14:48] Agent: Sir, unfortunately there was a techical issue and the conversation cannot be sent. [14:15:14] Me: That means the conversation deleted? [14:16:14] Agent: Because of some techincal issues, I cannot locate it.   Fortunately I have the end of that missed conversation. It wasn't a big deal I asked the agent about the regular twitch streams. Btw it would be great if any of the mods could find it and send to my email.   Btw is there any opportunity for users outside the UK having transcripts without asking the agents for it?   ... View more

Hi, I was playing online poker in the browser with some low background music. When the alerts started to play, my ears were shocked by the high volume. Could you please make a volume bar to let us adjust the volume? Kind regards, ChiefKane ... View more