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WTA Brisbane and WTA Shenzen live streams

There is a little TV icon next to the standings. When I want to watch the match I have an error message like an error occured please try later. Other tennis streams work fine. When I asked LC agent if there is a geo locking thingy she couldn't answer. She also couln't send my query to the relevant department because stream comes from third party provider.

@Jeppe-Unibet, @Ray-Unibet: is it true that Unibet can't tell to the customer if the live stream service is available in his country or not?

10 Comments
Moderator
Status changed to: New

Heya @psrquack. I can't say that I know exactly if there is a geolocation block, (I doubt there is), and since other streams work fine, so it might be an error in the offering of that particular match. In any case, I'll be happy to look into it and have a word with our provider.
Could you please share a screenshot of the error if it happens again? We indeed have a third party provider that suplies the streams and I am working in establishing a clear procedure on which Customer Service Agents can fall back on to, a clear channel of communication. 

/Ray

Moderator
Status changed to: Investigating
 
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Rank 25

My best tip is a geolocation block, because other tourney's work fine, but  I have 2 tips why this situation occurs:

1, in some cases Unibet offered a tourney only from the later rounds in the past in my region but the tv icon appeared in the previous rounds too.

2, Due to holiday's the responsible person couldn't look after the situation and we get the basic settings in where stream was eligible. A little bit similar situation happened during the Darts World Championship in December, when some matches were available to watch but some matches (even if they had the tv icon) not.

Opps, I forgot to mention, it was the similar error with Snooker Champions League.

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Rank 25

Here you can see the whole problem:

other tennis stream works, but the snooker not, even though the match is running.

pic.png

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Rank 25

ATP Brisbane works, but WTA Brisbane not. WTA Shenzen still not working @Ray-Unibet.

pic.png

 

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Rank 25

Here is the WTA Brisbane picture @Ray-Unibet.

pic.png

Rank 25

Btw Ray I think we clearly showed the biggest problem of Unibet's bug treatment. The tournament will finish on Sunday and we are still at the first staion when customer tells the issue to the Unibet's represent. He will forward it to the third party service, in where it will be forwarded to the relevant department who will have a weekend and will pay attention to the problem on Monday, but till now the issue is over. So at least 4 persons invested energy to this bug who will disappear on Monday even nobody cares about it. That's so frustrating.

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Rank 25
Rank 3

Hello there, I am based in the UK, but I have the exact WTA tennis streaming problems with you too... And now, The issues just keep moving on from last week's ''WTA Brisbane and WTA Shenzen'' to current week's ''WTA Hobart and WTA Sydney'' matches. Really awful live tennis streaming betting experiences!! 

I don't know how you can manage betting on these live matches... I had to open another online bookie's website's account to watch the most real time streaming for those WTA matches and place bets while all my funds kept in Unibet account. Planning to withdraw and transfer most of my funds from Unibet to other online bookies that Live TV work fine on WTA matches before the Australia Open if Unibet still cannot fix this bug.ATP fine.JPGATP fineWTA Bug.JPGWTA bug

Rank 25

Any news @Ray-Unibet? What did the third party provider say?

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